Feedback and Suggestions
Here at the ANA Group we aim to provide a service that meets all of our customers' needs.
Feedback and Suggestions Regarding ANA's Services
Points of contact for inquiries regarding flight tickets and mileage
If you would like to contact us about a matter aside from feedback/suggestions, please see below for the relevant point of contact.
The answers to questions often asked by our customers can be found in our Frequently Asked Questions.
Inquiries regarding various procedures for flight tickets, departure/arrival information on the departure date, left behind items or damaged baggage
If you would like to contact us about a matter aside from feedback/suggestions, please see below for the relevant point of contact.
The answers to questions often asked by our customers can be found in our Frequently Asked Questions.
Inquiries regarding the ANA Mileage Club and mileage
If you would like to contact us about a matter aside from feedback/suggestions, please see below for the relevant point of contact.
The answers to questions often asked by our customers can be found in our Frequently Asked Questions.
Examples of Improvements Made Based on Customer Feedback/Suggestions
Here we introduce some of the improvements we made based on our customers' feedback and suggestions.
Member Login
Information for Members Logging In
- Before proceeding to log in, please be sure to read and accept the section on the purpose of using personal information in the ANA Privacy Policy.
- Points to note when using your AMC account.
Auto-Login with Cookies
- However, you will need to re-enter your password as a form of verification when making reservations, requesting awards, registering/revising personal information, and using other members-only functions.
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The confirmation screen will reappear after closing all browser windows even if you checked "Do not show this screen again."
Entry of One-Time Password
If you have not received your one-time password
If your one-time password does not come through, please check your settings for receiving it
and then re-send it.
If you do not do anything on the screen for a certain amount of time, you will have to request another one-time password.
Select your desired destination email address.
Do you really want to log out?
- If you click "Log Out," you will be logged out even if you have selected "Save Login Status."
- Close all open browser windows if you want to quit your session without logging out.
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The confirmation screen will reappear after closing all browser windows even if you checked "Do not show this screen again."
ANA Biz is a business travel arrangement service.
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MILES
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ANA SKY COINS
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Premium Point / Point on ANA /