Others for Specific Markets
Update date: April 10, 2024
Country
JP
- (a) Special cancellation penalty, refund charge for group PNR
- (b) No-show charge for group PNR
- (c) Deposit for group PNR
- ADM administrative fee is not applicable for (a) (b) and (c)
TH
- (a) Commission application for Discount tickets including local market fares
(Exception)
A waiver of administrative fee applies to ADM issuance for Withholding Tax of refund amount.
US
- (a) Dishonored Draft Ticket
- (b) Unreported Sales
- (c) Non-negotiable late fee – Subject to ADM issued on/after October 01,2016 ANA will impose non-negotiable late fee when ADM turns to the following ages. For ADMs that are not paid at 240 days, Agent’s ticketing privilege will be terminated*.
- ANA reserves the right to terminate Agent’s appointment any time if Agent fails to pay ADM or to be at a disadvantage by Agent.
| Memo Age | Late Fee |
|---|---|
| Over 120 days | USD50 |
| Over 180 days | Additional USD100 |
- (d) Incorrect/over-collection of mark-up amount
CA/MX/BR/PE
- (a) Post-Billing Dispute (PBD) procedure (ADM Only)
PBD must be submitted within 12 months from the original ADM issue date.
Non-negotiable late dispute fee - USD40.00 will be charged per ticket via a separate ADM when ANA accepts PBD for which an agency did not dispute within the pre-billing period.
CN
- (a) Penalty Charge for violations of Chinese sales agent code of conduct
| Penalty Charges | Items | Amount |
|---|---|---|
| CTCM/CTCE not entered | Agent does not enter CTCM/CTCE | 40USD |
| OTA violations | Agent does not maintain carrier ticket prices correctly on OTA webside | 400USD |
| Agent does not correctly show the applicable conditions of the carrier’s ticket and the terms of refund and charge on the OTA webside | 400USD | |
| Agent uses GDS system other than 1E to book and issue tickets without authorization when selling tickets on OTA website | 400USD |
- (b) Penalty Charge for violations of whitelist agent agreement by OTA website operator
| Penalty Charges | Items | Amount |
|---|---|---|
| OTA violations | OTA website operator does not display carrier ticket prices correctly on OTA webside | 400USD |
| OTA website operator does not correctly show the applicable conditions of the carrier’s ticket and the terms of refund and charge on the OTA website | 400USD | |
| OTA website operator transfers the order content to the agent who is not authorized by the carrier, or overseas agent to book and issue tickets | 400USD | |
| OTA website operator failed to cooperate with the carrier in case investigation within the specified period | 100USD |