ANA Partner Airline Flight Awards Zone Changes
For tickets issued from October 24, 2019 onward, the zones for ANA Partner Airline Flight Awards will be partly changed.
Start Date
These changes will apply for flight awards issued from 0:00 (JST) on October 24, 2019 onward.
Even if a reservation was made before the start date, if the ticket is issued on/after October 24, 2019 (JST), the required mileage and Terms & Conditions after the change will apply.
Applicable Zones/Change Details
| Applicable Zones: Current |
Applicable Zones: New |
Change Details |
|---|---|---|
| Zone 2 (South Korea) | Zone 2 (South Korea, Russia 1) | Russia 1: Primorsky Krai (Southeastern part of Russian Far East) |
| Zone 4 (Asia 2) | Zone 4 (Asia 2, Russia 3) | Russia 3: East of the Urals, excluding Krai |
| Zone 7 (Europe, Russia) | Zone 7 (Europe, Russia 2) | Russia 2: West of the Urals |
Even if a reservation was made before the start date, if the ticket is issued on/after October 24, 2019 (JST), the required mileage and Terms and Conditions after the change will apply.
Notes
- Application for Flight Awards: The required mileage will be that effective on the ticket issuance date of the flight award.
- Changes After Ticketing: If you need to make changes before using a flight award, there may be different required mileage, fuel surcharges, and other charges/taxes that have taken effect since the award was purchased. You will be notified if this is the case when you request the change.
Refunds for Unused Flight Awards: For details, refer to Refunds for Unused Awards.
- There may be other conditions in place: Refer to the Terms & Conditions for partner airline flight awards.
Contact Us
Calls within Japan
ANA Mileage Club Service Center
Phone: 0570-029-767
- Press (2) for International Flights inquires/ Flight Award Reservation Inquires
Business Hours: Available 24 hours a day- Calls may be connected to offices outside of Japan.
- Press (3) for Mileage Inquiries
Business Hours: Monday to Friday 9:00-19:00 (JST), Saturday 9:00-17:00 (JST); not available on Sundays, national holidays and the New Year holiday period.
ANA International Reservation and Customer Service Center
ANA International Reservation and Customer Service Center
Phone: 0570-029-333 (Toll)
Business Hours: Available 24 hours a day
Calls from Outside of Japan
Find your local ANA International Reservation and Customer Service Center for your country here.
August 30, 2019
All Nippon Airways Co., Ltd.