We apologize for any inconvenience caused while flying with ANA.
If you are eligible for compensation, please go to our Apply for Compensation site.
Customers eligible for compensation
- Customers who have received notification from ANA regarding compensation claim instructions (via SMS/email/app/airport guidance, etc.) are eligible.
How to Apply
Please apply within 30 days of the scheduled departure date (date of cancellation or delay).
01. When applying, please refer to one of the following: Boarding pass, confirmation number, reservation number or compensation claim number.
02. Please apply via the Apply for Compensation site.
Please read before using the Apply for Compensation site
| Place of residence | Guidance |
|---|---|
| All | A receipt is required for the calculation of any expenses (accommodation, transportation, etc.) associated with delays or cancellations. Payment will be made within the scope specified by ANA. For more details, please refer to Information on various expenses associated with Involuntary Changes due to ANA's responsibilities such as aircraft maintenance. As a general rule, please submit one application per passenger. If you are seeking compensation together with any accompanying passengers, please see the Frequently Asked Questions. |
| Japan | Passengers who have requested payment via bank transfer (in Japanese Yen) or e-money will receive a separate URL from an ANA domain (@121.ana.co.jp) after confirming the application details. This will be sent to the email address entered on the compensation application, so please check your inbox settings in advance. |
| United States SEPA member countries United Kingdom |
If you wish to make a bank transfer in USD, EUR or GBP, we will cover the remittance fee. However, depending on the receiving bank you specify, you may be charged a commission fee. |
| China | For payments requested via bank transfer in CNY, please enter the beneficiary's full name as follows to match the account holder name. Chinese nationals: Name in Chinese Foreign nationals: Name in Latin alphabet CNAPS is a bank's branch number. Please contact your bank if you have any questions. |
| Other Information | You can receive your payment via PayPal through the Apply for Compensation site if the following conditions are met: CAD, CZK, DKK, EUR, HKD, ILS, JPY, MXN, NZD, NOK, PLN, GBP, SGD, SEK, CHF, USD, AUD, HUF, PHP Reside outside of Japan Have a PayPal ID The receiving currency is a currency registered with PayPal For customers who would like to receive payment in a currency other than the above, please inquire at an ANA airport counter or by telephone. |
Frequently Asked Questions
Here are some frequently asked questions about applying for compensation. Please refer to them if you have any concerns.