Frankfurt Airport

Flights operated by ANA group will arrive at Terminal 1 of Frankfurt Airport. On level 3 (Hall B) of Terminal 1, there are Immigration booths, Customs (1), escalators and elevators.

On level 2 (Hall B), there is an information counter, a currency exchange booth, the S-Bahn regional train station, a passageway to the long-distance train station, escalators and elevators.

On level 1, Halls C and B each have a baggage claim area and Customs (2). There is also an information counter, escalators and elevators. Near exit 6, there is a currency exchange booth, train station, bus stops and taxi stands.

There is no requirement to have an entry card for Germany. See Special Guidance info on this page for details if traveling to and/or between Schengen countries.

Checked baggage will be inspected at Customs 1 and 2.

• Letter of Consent is required for the travelers under the age of 18 entering and/or departing from Germany without parents/guardians.
• In accordance with German law, minors under the age of 18 entering and/or departing from Germany alone (including transit passengers) must prepare a consent letter signed by a parent/guardian.
  • Applicable passengers should contact their nearest German embassy, consulate or honorary consul. If you are a German resident, please contact your nearest Federal Police office or relevant public institution.
  • In addition to the above, passengers between 5 and 11 traveling alone are required to use ANA Junior Pilot program.

Flights operated by ANA group will depart from Terminal 1 of Frankfurt Airport.

The ANA check-in counters (450 to 452) are located in Hall B on level 2 of Terminal 1, close to Entrance 4. In Hall C, There is a tax refund counter.
Close to the boarding gate, there is the Lufthansa Business Lounge and the Lufthansa Senator Lounge as well as a smoking room.

Please check here for Airport Lounges.

• Please use the Self Service Check-in machine to check-in (issue the boarding pass) and issue the baggage tags.
• Please check here for Self Service Check-in machines and Check-In Counter.

• Please attach the baggage tags issued by the Self-service check-in machine to your baggage and proceed to the Self-service Baggage Drop Machines in Hall B (No. 453-461 / No. 471-474) or to the ANA check-in counters.
• Please check here for Self-service Baggage Drop Machines.

A value-added tax (VAT) is applied to items purchased in Germany or other EU countries, but visitors may apply for the refund of the tax.

• * VAT refunds may not be provided by some shops, please check the shop for tax free handling.

Make a request to issue a TAX REFUND CHEQUE to retail shops.

Some travelers are eligible for Fast Track Security Screening. Travelers should look for the Gold Track signs.

Eligible Travelers

• First class
• Business class
• Diamond service members
• Platinum service members
• Super Flyers members
• Star Alliance Gold members

The SkyLine connects the different areas of Terminal 1 and 2. Stops A/Z, B, and C are located on level 4 of Terminal 1, while stop D/E is located on level 4 of Terminal 2.

Adjacent to Terminal 1 is the Sheraton Frankfurt Airport Hotel & Conference Center, the Frankfurt Airport Center, and parking lots, as well as a passageway to the AiRail Terminal and the long-distance train station.

• On level 3, there is an information counter and the Lufthansa Lounge.
  Please check here for Airport Lounges.
• On level 2, there is a currency exchange booth, an information counter, ANA check-in counters, the S-Bahn regional train station, and the passageway to the long-distance train station, as well as escalators and elevators.
• On level 1 (Halls B/C) of Terminal 1, there is the baggage claim area.

Passengers connecting to Germany domestic flights or flights to a Schengen country should proceed to Immigration and Customs on Level 3 (Hall B) of Terminal 1.

• After passing through Immigration and Customs, passengers connecting to A/Z in Terminal 1 or D/E should take the escalator up to Skyline stop B.
• Passengers connecting from Hall B should go down to level 2 (departures).
• Passengers connecting to Gates A should pass through security or the priority security lane on level 2 and then proceed to Gates A.
  • Note: When connecting to Gates A1 to 69, you must take the elevator down to the underground level and walk through the connecting tunnel to the gates.
• Passengers arriving at Gates C who are going to Hall A/Z or D/E should proceed to SkyLine stop C.

Passengers connecting to a non-Schengen country do not need to enter Germany.

• Passengers connecting to Gates B should go to level 3 to pass through security or the priority security lane, take the elevator down to level 2, and continue to the boarding gate.
• Passengers connecting to Gates C should go from level 3 to Hall C.
• Passengers connecting to Gates D/E in Terminal 2 or Z11 to 25 should take the SkyLine to the relevant stop.

Passengers arriving at A Gates (A1 to 69 and Bus gate) should take the elevator next to A15 down to the underground level, walk through the connecting tunnel, and proceed to Gates B. Passengers connecting from a German domestic flight or a flight from a Schengen country without a boarding pass and arriving at C,D or E gates should proceed to the ANA check-in counters (450 to 452) on level 2 (Hall B) of Terminal 1 to perform check-in procedures. After check-in, go through security and immigration, and then proceed to your boarding gate at B area. On level 2, there is also an information counter, the Lufthansa Business Lounge, the Lufthansa Senator Lounge, escalators and elevators. On level 3 (Hall B) of Terminal 1, there is an information counter, security and the priority security lane. Passengers connecting from a non-Schengen country arriving at Gates D or E in Terminal 2 or Gates Z should take the SkyLine to Gates B or C in Terminal 1 without entering Germany, and then proceed to security.