Singapore Changi Airport

Flights operated by ANA group will arrive at Terminal 2 of Singapore Airport.

Please present your passport, Immigration card and Customs Declaration Form on arrival.

• * SG Arrival Card registration is required. Registration is possible 3 days prior to arrival. Please register on ICA web site.

Please follow the red line if you need to submit a tax application at Customs, or the green line if you don't need to.

In Singapore, most goods are subject to a consumption tax (GST) of 9%, which travelers can get back by applying for a refund. The refund is available only at the shops with display of "TAX FREE SHOPPING," "TAX FREE FOR TOURISTS" or "TAX REFUND." You can also visit a GST counter at the airport.

Flights operated by ANA group will depart from Terminal 2 of Singapore Airport.

• If you have items to declare in your checked baggage, please go to the GST tax refund counter before Immigration.
• Passengers seeking a refund of the GST should receive a stamp at Customs, go through Immigration, and proceed to the GST refund counter to get the refund.

After going through Immigration, passengers should proceed to their gate or lounge.

Passengers connecting to ANA from another airline should check in at Transfer Counter E next to the Skytrain Station for Terminals 2 and 3, and then proceed to the boarding gate or lounge.

• Get details on Singapore airport lounges

On level 2, you'll also find the subway exit for arriving passengers, information counters, Skytrain stations, and Transfer Counter F.

• ANA check-in counters are located in row 8.
• Please present your passport and boarding pass.
• Boarding gate check-in counters are subject to change; please check at the airport.
• See ANA International Airport Check-In Counter Opening Times.

ANA Diamond Service Members and Business Class customers are able to use the SATS Premier Check-in Lounge 3hrs before STD.

Terminal 1 Transfer counter C
Terminal 2 Transfer counter E or F
Terminal 3 Transfer counter A or B.

• * Transit passengers connecting to LCC might be required to clear Immigration and proceed to the check-in counters.

Please go to Terminal 2 Counter E to prepare for your next flight.

• Terminals 1, 2 and 3 are connected by a complimentary Skytrain service in both the public and transit areas.
  Operating hours: 04:30 – 01:30
• On foot
  • To move between Terminal 1 and Terminal 3 within the transit area, use the inter-terminal travellators located throughout the Departure Transit areas.
  • To travel between Terminal 2 and Terminal 3 in the public area, use the Mezzanine Level link bridge between the two terminals.

• Terminal 4 is accessible by a complimentary shuttle bus services at both public and transit areas.
• Please use the free shuttle bus to travel between T1 Gate C21 , T3 Arrival Immigration Hall A and T4 Transfer Lounge.

• * If you are transferring to Terminal 4 within the transit area, please ensure that your itinerary is through checked to your final destination.