Customers on Codeshare Flights
When using a codeshare flight, the regulations and services of the operating airline will apply. Please contact each airline directly.
Customers on Codeshare Flights
For codeshare flights operated by our partner airlines with ANA flight numbers, the regulations and services of the operating partner airline will apply. Since the special assistance on such flights may differ from that offered by ANA, the customers below may not be able to request assistance. For details, please contact the partner airline operating the flight directly.
- Customers requiring a stretcher
- Customers with serious injury or illness
- Customers with difficulties in self-ambulation
- Customers using an electric wheelchair
- Customers with visual disabilities (customers with total blindness traveling alone)
- Customers carrying and using a medical oxygen cylinder on board
International Flights
For partner airlines on international flights, please see Codeshare Flights (International).
Services of Japan Domestic Flights
Services offered on codeshare flights with ANA flight number operated by partner airlines
AIRDO
- Carry-on of Medical Oxygen Cylinders
- Rental Medical Oxygen Cylinders
- Lending of Assist Seat
- Lending of Support Belt
Solaseed Air
- Carry-on of Medical Oxygen Cylinders
- Rental Medical Oxygen Cylinders
- Lending of Assist Seat
- Lending of Support Belt
IBEX Airlines
- Carry-on of Medical Oxygen Cylinders
- Lending of Assist Seat
- Lending of Support Belt
Oriental Air Bridge
- Carry-on of Medical Oxygen Cylinders
- Stretcher installation
- Lending of Support Belt
StarFlyer
- Carry-on of Medical Oxygen Cylinders
- Lending of Support Belt
Table of Main Services Provided on Japan Domestic Codeshare Flights with ANA Flight Numbers Operated by Partner Airlines
- * The symbol "〇" denotes that the service is available, whereas "×" denotes that it is not available.
| Name of Service | Carry-on of Medical Oxygen Cylinders | Rental Medical Oxygen Cylinders | Lending of Assist Seat | Lending of Support Belt | Stretcher installation |
|---|---|---|---|---|---|
| AIRDO | 〇 | 〇 | 〇 | 〇 | x |
| Solaseed Air | 〇 | 〇 | 〇 | 〇 | x |
| IBEX Airlines | 〇 | x | 〇 | 〇 | x |
| Oriental Air Bridge | 〇 | x | x | 〇 | 〇 |
| StarFlyer | 〇 | x | x | 〇 | x |
Services of International Flights
See below for the services available on flights operated by partner airlines with ANA’s flight number and on flights operated by ANA with the partner airline’s flight number.
Flights Operated by Partner Airlines with ANA’s Flight Number
CARRY-ON OF MEDICAL OXYGEN CYLINDERS, RENTAL MEDICAL OXYGEN CYLINDERS, STRETCHER INSTALLATION
Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket).
Please note that transport of customers with illness or injury (Medical Case) in an incubator, and carry-on of POC (portable oxygen concentrators) and artificial respirators are not available on codeshare flights.
LENDING OF ASSIST SEAT, LENDING OF SUPPORT BELT
Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket)
TRANSPORT OF PETS IN CARGO COMPARTMENT, BRINGING ASSISTANCE DOGS ON BOARD
As some codeshare partner airlines may be able to accommodate your request, please contact the ANA Disability Desk for details.
Please contact the operating airline for availability.
Flights Operated by ANA with the Partner Airline’s Flight Number
CARRY-ON OF MEDICAL OXYGEN CYLINDERS, RENTAL MEDICAL OXYGEN CYLINDERS, STRETCHER INSTALLATION
Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket).
Please note that transport of customers with illness or injury (Medical Case) in an incubator, and carry-on of POC (portable oxygen concentrators) and artificial respirators are not available on codeshare flights.
LENDING OF ASSIST SEAT,LENDING OF SUPPORT BELT
Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket)
TRANSPORT OF PETS IN CARGO COMPARTMENT
Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket)
BRINGING ASSISTANCE DOGS ON BOARD
Please contact the ANA Disability Desk as certain partner airlines may accept assistance dogs.