ANA understands that your pet is a part of your family and is happy to assist when you are traveling with your pet.
ANA will provide the utmost care so that your pet can travel comfortably. However, conditions on the aircraft are significantly different from your pet's everyday environment. This could impact your pet's health leading to weakness, injury, or death. Please be sure to read the precautions and carefully consider whether your pet is suited to transport.
In addition, ANA will not be liable for the death or injury of a pet that occurs during transport due to the pet's health/physical condition, etc., (including atmospheric pressure, temperature, humidity, noise), a pet's own unique nature, or if there is a defect in the cage used for transport.
Rules regarding the entry of pets differ depending on the country/region, and it may not be possible to check in a pet as baggage due to the laws and regulations of a country/region and its quarantine system. Documents required for the import/export of animals (export quarantine certificate, health certificate, import certificate, etc.) must be confirmed by the customer with the country/region of departure, the quarantine station at the country/region of destination, the embassy, etc. All necessary documents must be prepared in advance.
Please check in advance the length, width, and height of your pet cage as well as the total weight of your pet cage and pet.
9:00 to 18:00 (All year around)
Navigation Dial (flat rate from anywhere in Japan) : 0570-029-701
Tokyo (toll number) : +81-3-6741-8702
Call the number above, listen to the audio guidance and select "2".
If you need to make an inquiry outside of the business hours of 9:00 AM to 6:00 PM, contact the ANA International Reservation and Customer Service Center.