Boarding Procedures Using Biometrics

Biometrics is a new option for boarding procedures using facial recognition technology, and is available for international flights at eligible airports.
Removing the need for contact and face-to-face encounters with staff, Biometrics enables you to complete boarding procedures effortlessly and to enjoy a safe trip with peace of mind.
This new option for boarding procedures also allows you to pass through the security checkpoint or boarding gate*1 without presenting your boarding pass and passport; simply register your facial data so that you can use the facial-recognition cameras instead.

*1.Please check the information of each airport page for details, as they vary depending on the facilities at each airport.

Information

For flights departing from Haneda Airport Terminal 2, facial recognition is available when passing through security and at the boarding gate. (Excluding flights to the United States).
As of November 1, 2022, all passengers departing from Narita Airport can use Face Express (facial recognition) when performing boarding procedures. Please go to a check-in counter in Zone C/D.
As of December 1, 2022, all passengers departing from Hong Kong Airport can use Biometrics boarding procedures.

Conditions for Use

Eligible Airports

Washington D.C.

Destination
All routes

Houston

Destination
All routes

Los Angeles

Destination
All routes

Honolulu

Destination
All routes

San Francisco

Destination
All routes

Hong Kong

Destination
All routes

Conditions for Use

There is no need to make a request for this service in advance. It is available free of charge.
Please register your facial data at the airport on the departure date.

* This service uses the systems provided by each airport respectively.
Please see the relevant airport company's website for the terms and conditions and other details.

How to Use This Service

How to Use Face Express at Hong Kong International Airport

STEP1:Check-In and Facial Data Registration

Please use a self-service check-in machine to check in and register your facial data.
Please print your boarding pass and baggage tag.
Please attach the baggage tag to your check-in baggage and proceed to a self-service baggage drop machine.

Key Point: If online check-in has been completed, please proceed to a self-service check-in machine to get your baggage tags and then to a self-service bag drop machine. (Mobile boarding pass is not applicable.)

STEP2:Baggage Check-In

Please use a self-service baggage drop machine to check in your baggage.
Your facial data has been created.
You can use your facial data to check-in your baggage without showing your boarding pass or passport.

Key Point: Fragile, special handle or overweight baggage are not applicable for a self-service baggage drop machine.

STEP3:Passing through the Security Checkpoint

Please pass though the security checkpoint using the facial recognition camera.

Key Point: If you have not registered your facial data at a self-service check-in machine, you can still register your facial data by scanning your boarding pass and passport at the security checkpoint to enjoy a faster boarding experience afterwards.

STEP4:Passing through the Boarding Gate

Please step on the footprints inside the boarding gate.
Please scan your face with the camera at the boarding gate for identification.
The gate doors will open automatically once your facial data is verified.

Conditions for Use
How to Use This Service

Eligible Airports

Narita Airport

Destination	Check-in Counter
All routes	Please go to check-in zone C/D.

Haneda Airport

Destination	Check-in Counter
All routes departing from Terminal 2 (not available for US routes)	Please go to check-in counter P/Q

Conditions for Use

There is no need to make a request for this service in advance. It is available free of charge.
Please register your facial data at the airport on the departure date.

* This service uses the systems provided by each airport respectively.
Please see the relevant airport company's website for the terms and conditions and other details.

Passengers Who Cannot Use the Face Express Service

Infants
Passengers who would require the assistance of a third party to use the terminals for this service and to pass through the gate
Passengers who have already registered their user data for a different flight on the same day at Narita International Airport (NAA) or Tokyo International Airport (TIAT)
Passengers who do not have a valid IC passport
Passengers who cannot undergo facial recognition due to wearing a mask, sunglasses or other accessories
Passengers who do not meet usage criteria for each of the procedures facilitated by ANA inside the airport
Other passengers who are deemed unable to use this service by the service provider (the relevant airport company) and/or ANA

How to Use This Service

How to Use Face Express at Narita Airport

STEP1:Check-In and Facial Data Registration

Please come to Zone C on the 4th floor of Terminal 1 and use a self-service check-in machine to check in and register your facial data.

For information on how to get to Check-In Zone C, please see Narita International Airport (International Flights) - Guide.

Key Point

Masks and sunglasses should be removed before taking the photo.

STEP2:Baggage Check-In

Please use a self-service baggage drop machine to check in your baggage.

You can also use a self-service baggage drop machine to register your facial data.

STEP3:Passing through the Security Checkpoint

Please pass though the security checkpoint using the facial recognition camera.

Key Points

Please pass through a lane that has a Face Express mark.
There is no need to present your passport and boarding pass.

STEP4:Passing through the Boarding Gate

Facial recognition is available at the boarding gate for the following flights.
All flights departing from Narita in the morning, and departing to Mexico.

Please note that facial recognition is not available at the boarding gate for the other flights.
We are currently adjusting the timing of the start of this service.

* Customers using Face Express will be guided in the following order: Group 1, Group 2, All customers.

Key Points

Please pass through a Face Express lane.
Masks and sunglasses should be removed before passing through the boarding gate.
There is no need to present your passport and boarding pass.

How to Use Face Express at Haneda Airport

Terminal 2

STEP1:Check-In and Facial Data Registration

Please come to Check-In Counter P/Q on the 3rd floor of Terminal 2 and check in. After checking in and before check-in your baggage, please register your facial data using the Face Express registration.
For information on how to get to Check-In Counter, please see Tokyo International Airport (Haneda).

Key Point

Masks and sunglasses should be removed before taking the photo.

STEP2:Passing through the Security Checkpoint

Please pass though the security checkpoint using the facial recognition camera.

Key Point

There is no need to present your passport and boarding pass.

STEP3:Passing through the Boarding Gate

Facial recognition is available at the boarding gate for flights departing from Terminal 2. (Not available for U.S. flights)

* However, facial recognition might not be available at the boarding gate depending on the situation on the day.
* Customers using Face Express will be guided in the following order: Group 1, Group 2, All customers.

Key Points

Please pass through a Face Express lane.
Masks and sunglasses should be removed before passing through the boarding gate.
There is no need to present your passport and boarding pass.

Terminal 3

STEP1:Check-In and Facial Data Registration

Please come to Check-In Counter E on the 3rd floor of Terminal 3 and check in. After checking in, please register your facial data using the Face Express registration machine.
For information on how to get to Check-In Counter E, please see Tokyo International Airport (Haneda).

Key Point

Masks and sunglasses should be removed before taking the photo.

STEP2:Passing through the Security Checkpoint

Please pass though the security checkpoint using the facial recognition camera.

Key Point

There is no need to present your passport and boarding pass.

STEP3:Passing through the Boarding Gate

Facial recognition is not available at boarding gates for flights departing from Terminal 3. We are currently adjusting the timing of the start of this service.