Inquiries from the China
This page contains information on making inquiries with ANA. It includes frequently asked questions about flight ticket reservations and mileage services as well as contact information.
Special Notice
Due to the recovery in demand for travel, we are currently receiving a large number of enquiries and this has made it difficult to reach us by telephone.
Additionally, we are also receiving an increasing number of enquiries by e-mail and in some cases it is taking several days to reply.
We sincerely apologise for the inconvenience this may cause you.
We are replying to enquiries by email in order of departure date, so if your departure date is further away, it may take longer to receive a reply.
Please note that the information regarding prolonged waiting times at ANA Contact Center may resolve your question.
Due to the spread of Novel Coronavirus (COVID-19), the business hours of ANA Contact Center is changed.
■Chinese
Business hours (China local time)
- - China Customers Service Center : Mon-Fri, Sat/Sun/Hol 9:00 - 17:30
- - ANA China Mileage Club : Mon-Fri 9:00 - 17:30 (Sat/Sun/Hol : closed)
In the future, the business hours may be adjusted again according to the situation.
Any adjustment will be notified on this page. Please check at any time.
We apologize for any inconvenience this may cause.
Procedures and Information
You can also confirm reservation changes and flight status online.
Make an Inquiry
Please choose your inquiry type.
This page contains contact information for inquiries regarding flight ticket reservations.
Before Making Your Inquiry
You can also check for information on the ANA website.
Choose Your Inquiry Method
Email inquiry
Since the QQ mailbox often generates a reply error, please use other emails when you choose to send the inquiry email.
Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Telephone Inquiries
- Phone Number
-
China Customer Service Center
4008-82-8888(Charged)
- Business Hours
-
Chinese: 8:00AM～6:00PM open daily
Japanese/English: 24 hours, open daily
Calls cannot be made to this number from outside of China.
Calls will be connected to Reservations and Customer Service Center in Japan or the U.S. outside of 8:00 AM to 6:00 PM.
If you are unable to reach us on the telephone number above, please use the number below.
- Phone Number
-
China Customer Service Center
+86-10-8559-9292(Charged)
- Business Hours
-
Chinese: 8:00AM～6:00PM open daily
Japanese/English: 24 hours, open daily
Charges for international call to China will apply.
Calls will be connected to Reservations and Customer Service Center in Japan or the U.S. outside of 8:00 AM to 6:00 PM.
* Ticketing service charge applies to per passenger for one set of flight tickets if you make a reservation by phone.
For details, please refer to "Ticketing Service Charge and Exchange/Reissue Service Charge (International Flights)".
Please refer to "How to Apply for ANA International Flight Awards" for ticket service charge for ANA International Flight Awards.
This page contains contact information for ANA Mileage Club and mileage-related inquiries.
Before Making Your Inquiry
The below procedures can be completed in Manage Profile from My Menu on the Top page of ANA Website after logging in.
- Change password
- Retroactive mileage registration
- Change e-mail address
- Change your main card
- Award user registration
Choose your inquiry method.
Email inquiry
Since the QQ mailbox often generates a reply error, please use other emails when you choose to send the inquiry email.
Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Telephone Inquiries
- Phone Number
-
China Customer Service Center
4008-82-8888(Charged)
- Languages
- Japanese, Chinese, and English
- Business Hours
- 9:00AM-5:30PM (not available on weekends or national holidays)
Calls cannot be made to this number from outside of China.
If you are unable to reach us on the telephone number above, please use the number below.
- Phone Number
-
China Customer Service Center
+86-10-8559-9292(Charged)
- Languages
- Japanese, Chinese, and English
- Business Hours
- 9:00AM-5:30PM (not available on weekends or national holidays)
Charges for international call to China will apply.
ANA Group aims to deliver services that accord with the wishes of each individual customer. Your feedback is very important to us and will be used to help improve our services.
Email Inquiries
*Since the QQ mailbox often generates a reply error, please use other emails when you choose to send the inquiry email.
*Our response may be delayed if the message is received during non-business hours.
*Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.
Ticketing Counters at ANA Branch Offices in China
The ticketing counters in China branch offices have been closed down since March 29th, 2019.