ANA Domestic Flight Awards
ANA Mileage Clubs members can redeem domestic flight awards with as few as 6,000 miles.
Please see ANA Mileage Club Terms & Conditions
Eligible Flights
All domestic flights within Japan with ANA flight numbers.
- For domestic codeshare flights operated by other airlines, only reservations which are under the ANA flight number are eligible.
- Domestic codeshare flights operated by Japan Air Commuter, or Amakusa Airlines are not eligible for flight awards.
Sectors
1 Sector (One-way Trip) or 2 Sectors of Your Choice
- The symbol "-" indicates the destination.
- 1 sector refers to a nonstop flight.
Example
- Roundtrip: Tokyo-Osaka, Osaka-Tokyo
- 2 Connected Sectors: Sapporo-Tokyo, Tokyo-Kagoshima
- 2 Unconnected Sectors: Tokyo-Osaka, Nagoya-Kagoshima
- 2 Unconnected Sectors: Tokyo-Osaka, Tokyo-Osaka
Exemption: Usage on 4 sectors is available if the itinerary involves a flight to/from an outlying island in Okinawa Prefecture (between Naha and Miyako or Ishigaki) and a connection in Okinawa (Naha) on both the outbound and return journey.
Itineraries to/from Okinawa's Outlying Islands (4 Sectors)
Only available for itineraries which involve a flight to/from an outlying island in Okinawa Prefecture (between Naha and Miyako or Ishigaki) and a connection in Okinawa (Naha).
- The symbol "-" indicates the destination.
Example
Tokyo - Okinawa (Naha) - Miyako; Miyako - Okinawa (Naha) - Tokyo
- Flight awards are also available when the first departure airport and final arrival airport are different.
(Example) Haneda - Okinawa (Naha) - Ishigaki; Ishigaki - Okinawa (Naha) - Itami - The required mileage chart for Okinawa's outlying island routes does not apply to journeys across 3 sectors.
(Example) Outbound journey: Haneda - Ishigaki (nonstop flight); Return journey: Ishigaki/Miyako - Naha - Haneda (connection flight)
Eligible class
Economy Class
- Flight awards are not available for Premium Class.
Required Mileage
(Boardings before October 26, 2024)
1-sector (one-way) awards can be redeemed starting from 5,000 miles.
(Boarding on or after October 27, 2024)
1-sector (one-way) awards can be redeemed starting from 6,000 miles.
- The number of miles required to redeem will vary depending on the season and sector.
Please use the convenient Required Redemption Mileage Calculator feature, or check Seasonality Charts and Required Mileage Charts.
- Pressing "Required Redemption Mileage Calculator" will take you to the members-only page.
- When using the Required Redemption Mileage Calculator, results for itinerary conditions (dates, sectors, etc.) which are not actually eligible may also be displayed.
Please make sure to check the terms and conditions for using awards. - Family members who are registered for the ANA Card Family Miles service can combine their miles to redeem awards.
- If you do not have enough miles to redeem an award, the difference cannot be paid with cash or ANA SKY COINS, and the award cannot be redeemed.
Eligible Mileage Account Groups
Miles from the following mileage account groups can be used to redeem flight awards.
- Group 1 : Miles
- Group 2 : Miles (Time limited)
- Group 3 : Miles (Time and usage limited)
- Group 4 : Miles related to aviation services (Time limited)
The number of miles required for flight award redemption will be automatically deducted from the member's mileage account in order of the earliest expiration date. If there are miles with the same expiration date in different mileage account groups, they will be automatically combined and deducted in accordance with the following order of priority.
Order of priority for combining miles: Group 4→3→2→1
- * For information on how each mileage account group differs, please see What is a Mileage Account Group?
Validity
Valid on the issue date and 1 year thereafter.
- In this context, "date of issue" is defined as the date when the reservation was made.
- Expiration date my be different when using a campaign.
Usage by Family Members (Award User Registration)
If a person other than the AMC member will use an award, the AMC member must register that person as an award user.* (Up to 10 award users can be registered.) Click the "Register through the Award User Registration Screen" to register.
- Pressing "Register through the Award User Registration Screenr" will take you to the members-only page.
- Award users may be asked to present documentation to verify their relationship with the AMC member.
Usage Policy for Infants and Children
Infants
Infants (less than 3 years of age*1) require the same number of miles to redeem an award as adults. Infants who are over 8 days old can occupy their own seat. Infants who do not use an award will need to have a flex child fare ticket or applicable discount fare ticket for the same flight as the accompanying adult. Alternatively, infants may travel free of charge if they sit on their accompanying adult's lap.
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*1.Age on the day of departure.
Children
Children (3-11 years of age*2) require the same number of miles to redeem an award as adults.
Children who are less than 5 years of age must travel with an accompanying person (12 years of age or older).
Children who are less than 5 years of age and do not have an accompanying person (12 years of age or older) with them will not be allowed to board.
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*2.Age on the day of departure.
Blackout Dates
There are no blackout dates for ANA Domestic flight awards.
- The number of seats that can be used with Flight Awards is limited, even outside of blackout periods.
Required Mileage
The number of miles required to redeem an award will vary depending on the season and sector.
How to Confirm Required Mileage
- STEP 1 Confirm Departure Date Seasonalities
See the seasonality charts to check the applicable season for your departure dates. - STEP 2 Confirm Basic Sector Mileage
Check the basic sector mileage (distance) for your flight's sector. - STEP 3 Confirm Required Mileage
See the required mileage chart to check the number of miles required for your flight.
Seasonality Charts
Periods during which awards can be used are specified for each season.
L = Low Season
R = Regular Season
H = High Season
| Season | Year | Period |
|---|---|---|
| L | 2024 | January 11-February 29, April 4-24, December 1-25 |
| L | 2025 | January 9-February 28, April 3-23, December 1-24 |
| L | 2026 | January 8-February 28 |
| R | 2024 | March 1-7, May 7-August 1, August 19-November 30 |
| R | 2025 | March 1-13, May 13-July 17, August 25-November 30 |
| R | 2026 | March 1-12 |
| H | 2024 | January 1-10, March 8-April 3, April 25-May 6, August 2-18, December 26-31 |
| H | 2025 | January 1-8, March 14-April 2, April 24-May 12, July 18-August 24, December 25-31 |
| H | 2026 | January 1-7, March 13-31 |
- The specified periods listed in the seasonality charts may change for reasons such as sales promotions. Please confirm this when making your reservation.
Required Mileage Charts (1 Sectors)
Quick Summary of Required Mileage for 1 Sector (One-way Trip)
For 2-sector itineraries, the required mileage for each sector (one-way) will be combined.
- Please refer to the mileage charts to check the basic sector mileage for sectors.
- * The required mileage for award flights departing on or before October 26, 2024 are listed as "previous," and those departing on or after October 27, 2024 are listed as "revised."
Required Mileage (Excluding Flights to/ From Okinawa's Outlying Islands)
L = Low Season
R = Regular Season
H = High Season
| Sector Mileage (One Way) *1 | Applicable Routes (Round Trip) | Required Mileage for Award Redemption One-way: 1 Sector |
|---|---|---|
| 0-300 miles |
|
|
| 301-800 miles | Mileage Ranges by Other Routes |
|
| 801-1,000 miles |
|
|
| 1,001-2,000 miles |
|
|
- * For flights departing on or after October 27, 2024, the revised required mileage will apply.
When 2 Sectors Have Different Seasonalities
If the 1st sector has a different seasonality to the 2nd sector, the required mileage for each seasonality will be combined.
(Example) Roundtrip between Tokyo and Osaka with flights in different seasons
1st sector (Tokyo-Osaka): Departs on November 25, 2018 (high season); Basic sector mileage: 280 miles
2nd sector (Osaka-Tokyo): Departs on December 23, 2018 (regular season); Basic sector mileage: 280 miles
- The symbol "-" indicates the destination
- STEP 1 Confirm Departure Date Seasonalities
Go to the seasonality chart to check the applicable season(s) (low, regular, high season) based on the respective departure dates for your outbound and return flights.
November 25, 2018 = Regular Season; December 23, 2018 = High Season - STEP 2 Confirm Basic Sector Mileage
Go to Required Mileage Charts (1 Sectors) and check the sector mileage under Quick Summary of Required Mileage.
1st sector: 280 miles (0-300 itinerary miles range)
2nd sector: 280 miles (0-300 itinerary miles range) - STEP 3 Confirm Required Mileage
Using the Required Mileage Chart (1 Sectors), confirm the required mileage based on the mileage ranges and seasons.
For the 1st sector (0-300 itinerary miles range in regular season), 6,000 miles are required for award redemption.
For the 2nd sector (0-300 itinerary miles range in high season), 7,500 miles are required for award redemption.
Required Mileage
6,000 miles＋7,500 miles＝13,500 miles
Required Mileage Charts (4 Sectors Involving Okinawa's Outlying Islands)
Quick Summary of Required Mileage for 4 Sectors (Whole Itinerary)
For itineraries involving flights to/from outlying islands in Okinawa Prefecture (Miyako or Ishigaki) with a connection in Naha, the required mileage will be confirmed by calculating the itinerary mileage (the total of each basic sector mileage).
- Please refer to the mileage charts to check the basic sector mileage for sectors.
- * The required mileage for award flights departing on or before October 26, 2024 are listed as "previous," and those departing on or after October 27, 2024 are listed as "revised."
Required Mileage for Routes to/ From Okinawa's Outlying Islands
L = Low Season
R = Regular Season
H = High Season
| Itinerary Mileage | Applicable Routes (Departure/Arrival Airport to Miyako, Ishigaki via Okinawa) | Required Mileage for Award Redemption |
|---|---|---|
| 601-1,600 miles |
|
|
| 1,601-2,000 miles |
|
|
2,001-4,000 miles |
|
|
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*1.Departure/Arrival Airport to Miyako via Okinawa
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*2.Departure/Arrival Airport to Ishigaki via Okinawa
- * For flights departing on or after October 27, 2024, the revised required mileage will apply.
When 2 Sectors Have Different Seasonalities
If a 4-sector itinerary involves flights to/from outlying islands in Okinawa Prefecture (Miyako or Ishigaki) with a connection in Naha, and the sectors have different seasonalities, 25% of the required mileage for each respective sector will be used to calculate the itinerary mileage (the total of each basic sector mileage).
(Example) Roundtrip between Tokyo and Ishigaki via Naha with flights in different seasons
1st sector (Tokyo-Okinawa): Low season (L); Basic sector mileage: 984 miles
2nd sector (Okinawa-Ishigaki): Regular season (R); Basic sector mileage: 247 miles
3rd sector (Ishigaki-Okinawa): Regular season (R); Basic sector mileage: 247 miles
4th sector (Okinawa-Tokyo): Regular season (R); Basic sector mileage: 984 miles
- The symbol "-" indicates the destination
- STEP 1 Calculate the Total Basic Sector Mileage
See the mileage chart to check the basic sector mileage for each sector, and then calculate the total basic sector mileage.
984 miles (1st sector) + 247 miles (2nd sector) + 247 miles (3rd sector) + 984 miles (4th sector) = 2,462 miles - STEP 2 Confirm the Sector Mileage
Go to Required Mileage Charts (4 Sectors Involving Okinawa's Outlying Islands) and check the sector mileage under Quick Summary of Required Mileage.
2,462 falls under the 2,001 - 4,000 mileage range. - STEP 3 Confirm Departure Date Seasonalities
Go to the seasonality chart to check the applicable season(s) (low, regular, high season) based on the respective departure dates for your outbound and return flights.
* The symbol "-" indicates the destination
1st sector (Tokyo-Okinawa): Low season (L)
2nd-4th sectors (Okinawa-Ishigaki-Okinawa-Tokyo): Regular season (R) - STEP 4 Confirm Required Mileage
Using the Required Mileage Charts (4 Sectors Involving Okinawa's Outlying Islands) , confirm the required mileage based on the mileage ranges and seasons.
For the first sector (2,001-4,000 itinerary miles range in low season), 17,000 miles are required for award redemption.
For the second sector (2,001-4,000 itinerary miles range in regular season), 20,000 miles are required for award redemption.
For the third sector (2,001-4,000 itinerary miles range in regular season), 20,000 miles are required for award redemption.
For the fourth sector (2,001-4,000 itinerary miles range in regular season), 20,000 miles are required for award redemption.
As the itinerary includes different seasons, the required mileage for each sector should be divided by 4 and the resulting amounts should then be combined.
Required Mileage
(17,000 miles / 4 =)4,250 miles + (20,000 miles / 4 =)5,000 miles + (20,000 miles / 4 =)5,000 miles + (20,000 miles / 4 =)5,000 miles = 19,250 miles
Award Ticket Reservations
- Application procedures cannot be completed at the airport.
- If a person other than the AMC member will use an award, the AMC member must register that person as an award user.
How to Reserve
Apply on the ANA website
- * Please log in to the Mileage Club Member's page to make a reservation/ application for ANA Domestic Award Tickets.
- * You will be transferred to the Japanese site
Procedures by Telephone
Notes
- Open tickets and waitlisting are not available for domestic flight awards.
- The number of seats that can be used with award tickets is limited. Reservations for award seats may not be available for some flights
- Some flights may currently be suspended or may only be operated during certain seasons. Even if a flight is shown under a flight award itinerary in the charts, it may not be operated.
- Mileage is not accrued when using award tickets.
- With the exception of miles which are eligible for unused award refunds, miles which have been used for award redemption cannot be refunded to a mileage account or exchanged for another award, even if the originally redeemed award was not used. For details, please refer to the "Changes and Refunds".
Reservation Period
From the reservations start date/time on the relevant flight schedule*1 until the day before departure.
- * For reservations made on February 3, 2025 and onward, the reservation period is open from 355 days prior to the departure date (available from 9:30 AM (JST); excluding the departure date) until the day before departure.
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*1.All flights will go on sale on the issuance date of the relevant schedule, twice a year.
Summer flight schedule departures (from the last Sunday of March until the Saturday directly before the last Sunday of October): Due to go on sale around late January
Winter flight schedule departures (from the last Sunday of October until the Saturday directly before the last Sunday of March): Due to go on sale around late August
- Departure/arrival times, flight numbers, aircraft types, aircraft, operating airlines, seat numbers, etc. are subject to change even after the flight schedule has been issued.
Using an Award Ticket to Board
Usage by AMC Members
You can use online check-in. Proceed directly to the airport security checkpoint without going to the check-in counter, and touch your smartphone to the reader to board. (If you have checked baggage, you will need to go to the baggage counter.)
Usage by Family Members
If a registered award user will be boarding without the primary member and they are an ANA Mileage Club member, they will need their membership number.
If they are not an ANA Mileage Club member, they will need to know the 9-digit confirmation number and reservation number, both of which will be displayed when you make the reservation. You should therefore provide them with this information in advance.
When Making the Reservation
When making the reservation through the ANA website, please retain the 9-digit confirmation number and reservation number that are displayed on the Reservation Completed screen.
(If you register an ANA Mileage Club membership number upon making the reservation, a 9-digit confirmation number will not be shown.)
When Checking In
You can use online check-in.
- The 9-digit confirmation number and reservation number are required even when collecting the e-Ticket Itinerary Receipt from a check-in counter.
- Customers who do not have their confirmation numbers are asked to go to the ANA counter at the airport on the departure date.
Procedures can only be completed after customers present their reservation details and their identities are verified through official form of identification (driver's license, passport, health insurance card, etc.).
Changes
Procedures to Make Changes
Press Check or Change an ANA Japan Domestic Flight Award Reservation and then log into your account to request a change.
- Procedures for changes cannot be completed at the airport.
It is possible to change to another flight on the same sector (on the same day or on a different day).
- Reservation changes must be made by 1 day prior to the new departure date and before the departure time of the originally reserved flight.
- The names of the passenger and the AMC member who is providing the miles, as well as the sectors and the number of sectors, cannot be changed after an application has been submitted.
- The direction of travel cannot be reversed.
| Departure Date of the Originally Reserved Flight | New Departure Date | Deadline for Reservation Changes |
|---|---|---|
| November 20 | November 18 | Up to November 17 |
| November 20 | November 21 | By the departure time of the originally reserved flight on November 20 |
Adjustments to Meet the Required Number of Miles
If a departure date change results in a change in the seasonality of the flight award, adjustments must be made to meet the required number of miles.
<If the required number of miles increase>
- You must use additional miles to account for the difference.
- The miles will be automatically deducted from the member's mileage account in order of the earliest expiration date. If there are miles with the same expiration date in different mileage account groups, they will be automatically combined and deducted in accordance with the following order of priority.
Order of priority for combining miles: Group 4→3→2→1 - If you do not have the additionally required miles in your mileage account, the reservation change will not be accepted.
<If the required number of miles decrease>
- The difference in miles will be refunded.
- The difference of miles with the farthest expiration date that was used upon awards redemption will be refunded into their original mileage account group with the original expiration date.
If you have miles in different mileage account groups with the same expiration date, the miles will be refunded in the following order of priority.
Refund priority: Group 1→2→3→4 - Miles that have expired at the time of refund processing cannot be refunded.
- For information on how each mileage account group differs, please see What is a Mileage Account Groups?
- Only miles can be used to account for differences in required mileage. Other payment methods such as cash cannot be used.
Notes
- Even if seats are available, it will not be possible to change to an earlier flight on the same sector upon arrival at the airport on the departure date of your reserved flight.
- Reservation changes must be made by the day prior to the new departure date. Open tickets cannot be issued. Please make a reservation for the flight you wish to use.
- With the exception of flights that are used under the conditions described in the previous point, domestic flight award tickets are only valid for the corresponding reserved flight.
Changing Departure and Arrival Airports
For Tokyo and Osaka routes, Japan domestic flight awards can be used interchangeably between the listed airports.
Routes to/from Tokyo
Haneda Airport, Narita Airport
Routes to/from Osaka
Itami Airport, Kansai Airport, Kobe Airport
- For routes to/from the 3 airports in northern Kyushu (Fukuoka, Kitakyushu, Saga) and the 2 airports in the Chugoku region (Hiroshima, Iwakuni), the departure and arrival airports cannot be changed.
Refunds for Unused Awards
If you wish to request a refund for a Japan domestic flight award based on your own reasons, you will only be able to do so if all sectors are unused. After the designated amount of miles is deducted as a refund charge*1, the miles will be refunded to the mileage account.
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*1.The number of miles payable for the refund charge will be automatically deducted from the member's account in order of the earliest expiration date.If there are miles with the same expiration date in different mileage account groups, they will be automatically combined and deducted in accordance with the following order of priority.
Order of priority for combining miles: Group 4→3→2→1- For information on how each mileage account group differs, please see What is a Mileage Account Groups?
Mileage for Refund Charge
3,000 miles per customer
- If reservations and ticketing were completed for each sector separately, a 3,000 mile refund charge is required for each customer and each sector.
- If you use any of the campaign offerings, etc., the mileage required for the handling fee may differ.
Application Acceptance Period
Please call us by the departure time of the flight reserved for your first sector.
Expiration Dates for Refunded Miles
Only miles that have not expired at the time of refund will be refunded to their original mileage account groups and with their original expiration dates.
Examples of Unused Award Refund
When no miles have expired at the time of the refund.
- Miles will be refunded to their original mileage account groups and with their original expiration dates.
- The 3,000 miles payable for the refund charge will be deducted in order of the earliest expiration date. If there are miles with the same expiration date in different mileage account groups, they will be automatically combined and deducted in accordance with the following order of priority.
Order of priority for combining miles: Group 4→3→2→1
When some miles have expired at the time of the refund.
- Only miles that have not expired at the time of refund will be refunded to their original mileage account groups and with their original expiration dates.
- Miles that have expired at the time of refund processing cannot be refunded.
- The 3,000 miles payable for the refund charge will be deducted in order of the earliest expiration date. If there are miles with the same expiration date in different mileage account groups, they will be automatically combined and deducted in accordance with the following order of priority.
Order of priority for combining miles: Group 4→3→2→1
Notes
- Refund requests must be received no more than 30 days after the flight award's expiration date. However, you will not be entitled to a refund if the first flight within your itinerary has already departed or if you have already used at least one sector.
- If the reserved flight was not canceled in advance, the unused award will not be eligible for refunds.
- Miles that have expired at the time of refund processing cannot be refunded.
- If the number of miles that are eligible to be refunded is less than what is required for the refund charge, a refund cannot be given.
- If multiple customers are under an award to be refunded, the refund charge will be applied to each customer.
Transfer and refunds due to bad weather, etc.
- If your reserved flight is (will be) delayed or canceled due to circumstances beyond ANA's control (e.g., typhoon, heavy snow), you can either change to another ANA flight or request a mileage refund.
- Changes and refunds can be processed the day after the departure date of the scheduled flight. Please complete the necessary procedures within the 10 days following the departure date on your reservation.
- A verification code (ANA Mileage Club Customer Number, Confirmation Number) is required to be submitted.
Reservation Changes (Reserving an Alternative ANA Flight)
To reserve an alternative flight, please go to the reservation details screen on the ANA website to complete the necessary procedures or call us.
- You can change your flight to a new flight with vacant seats departing within 30 days of the scheduled departure date. (Requests can be made after the flight is delayed or canceled.)
- Please complete the necessary procedures within the 10 days following the departure date on your reservation.
Mileage Differences When the Seasonality Changes as a Result of a Departure Date Change
- If the required mileage increases after changing to another flight, this additional mileage will not be requested from customers. *1
- If the required mileage decreases after changing to another flight, the difference will be refunded. *1
- Miles will be refunded based on the difference calculation method specified by ANA.
- The difference of miles with the farthest expiration date that was used upon awards redemption will be refunded into their original mileage account group with the original expiration date.
If you have miles in different mileage account groups with the same expiration date, the miles will be refunded in the following order of priority.
Refund priority: Group 1→2→3→4 - Miles expired at the time of refund procedures cannot be refunded.
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*1.This handling applies to those changing to a flight departing no later than 30 days after the scheduled departure date of their originally reserved flight. If the ticket's validity is longer and a change is requested from 31 days or later, the required mileage must be adjusted.
Refunds
To request a refund, please go to the reservation details screen on the ANA website to complete the necessary procedures or call us.
- Please complete the refund request procedures within the 10 days following the scheduled departure date of your reserved flight. (Refund requests can be made after the flight is delayed or canceled.)
- If you have unused sectors but would only like to request a refund for some of them, you will not be able to do so on the ANA website. Please contact the ANA Mileage Club Service Center
Refund Charge
Refund charges will not apply.
- However, once you have been served on Reservation change, if you wish to request a refund based on your own reasons, you will only be able to do so if all sectors are unused and 3,000 miles per person will be required as a refund charge. Please check Refunds for Unused Awards for details.
When All Sectors are Unused
Miles will be refunded to their original mileage account groups and with their original expiration dates.
When Some Sectors Have Been Used
Out of the miles that were deducted for flight award redemption, we will calculate how many were used for refundable sectors. We will then refund these miles in order of the latest expiration date, and they will be refunded to their original mileage account groups and have their original expiration dates.If there are miles with the same expiration date in different mileage account groups, they will be refunded in accordance with the following order of priority.
Order of priority for refunding: Group 1→2→3→4
- Miles that have expired at the time of refund processing cannot be refunded.
Mileage Refund Calculation Method
Number of miles to be refunded = Number of miles used to redeem the unused flight award sector (routes other than those for Okinawa's outlying islands)
Number of miles to be refunded = Miles Used for Award Redemption ÷ Total Itinerary Mileage x Number of Refund-eligible Sectors (Routes to/from Okinawa's Outlying Islands)
Transfer and refunds due to aircraft maintenance
- Flights that are delayed or canceled due to involuntary reasons such as aircraft maintenance can be changed or refunded.
- Changes and refunds can be processed the day after the departure date of the scheduled flight. Please complete the necessary procedures within the 10 days following the departure date on your reservation.
- A verification code (ANA Mileage Club Customer Number, Confirmation Number) is required to be submitted.
Reservation Changes (Reserving an Alternative ANA Flight)
To reserve an alternative flight, please go to the reservation details screen on the ANA website to complete the necessary procedures or call us.
- You can change your flight to a new flight with vacant seats departing within 30 days of the scheduled departure date. (Requests can be made after the flight is delayed or canceled.)
- Please complete the necessary procedures within the 10 days following the departure date on your reservation.
Mileage Differences When the Seasonality Changes as a Result of a Departure Date Change
- If the required mileage increases after changing to another flight, this additional mileage will not be requested from customers. *1
- If the required mileage decreases after changing to another flight, the difference will be refunded. *1
- Miles will be refunded based on the difference calculation method specified by ANA.
- The miles to be refunded to settle the difference will be valid until the end of the month 36 months after the point of refund. Furthermore, they will be refunded to their original mileage account groups in accordance with the following order of priority.
Order of priority for refunding: Group 1→2→3→4
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*1.This handling applies to those changing to a flight departing no later than 30 days after the scheduled departure date of their originally reserved flight. If the ticket's validity is longer and a change is requested from 31 days or later, the required mileage must be adjusted.
Refunds
To request a refund, please go to the reservation details screen on the ANA website to complete the necessary procedures or call us.
- Please complete the refund request procedures within the 10 days following the scheduled departure date of your reserved flight. (Refund requests can be made after the flight is delayed or canceled.)
- If you have unused sectors but would only like to request a refund for some of them, you will not be able to do so on the ANA website. Please contact the ANA Mileage Club Service Center
Refund Charge
Refund charges will not apply.
- However, once you have been served on Reservation change, if you wish to request a refund based on your own reasons, you will only be able to do so if all sectors are unused and 3,000 miles per person will be required as a refund charge. Please check Refunds for Unused Awards for details.
When All Sectors are Unused
Miles will be refunded to their original mileage account groups. The miles to be refunded will be valid until the end of the month 36 months after the point of refund.
When Some Sectors Have Been Used
Out of the miles that were deducted for flight award redemption, we will calculate how many were used for refundable sectors. The miles to be refunded to settle the difference will be valid until the end of the month 36 months after the point of refund. Furthermore, they will be refunded to their original mileage account groups in accordance with the following order of priority.
Order of priority for refunding: Group 1→2→3→4
- Expiration dates for refunded mileage will be reset to the most recent accrual month. If some of the miles have expired at the time of refund processing, these expired miles will also be refunded.
Mileage Refund Calculation Method
Number of miles to be refunded = Number of miles used to redeem the unused flight award sector (routes other than those for Okinawa's outlying islands)
Number of miles to be refunded = Miles Used for Award Redemption ÷ Total Itinerary Mileage x Number of Refund-eligible Sectors (Routes to/from Okinawa's Outlying Islands)
Changes and Refunds Procedures
Procedures cannot be completed at the airport.
Complete Procedure via the ANA Website
After logging in, use the Members-only Features to complete the procedures.