In order to provide ANA Mileage Club members with peace of mind, we have introduced two-step authentication using one-time passwords for certain ANA Mileage Club services.
With two-step authentication, we will send a one-time password to the email address you have registered for "Important Notice from ANA" on the ANA Mileage Club section of the ANA website. Therefore, we kindly request that you ensure your email address is up to date.
Please be sure to check that you have the correct email address registered, as you will be unable to access certain services on the ANA website if you do not.
What Is Two-Step Authentication?
Two-step authentication is a mechanism in which customers use a one-time password in addition to entering their ANA Mileage Club membership number and web password in order to authenticate their identity. Customers authenticate their identity in this way for the purpose of preventing other people from accessing their personal information and using certain services under their name.
The one-time password will be sent to the email address registered to receive "Important Notice from ANA."
Please select the pictograms/numbers you received via email on the one-time password entry screen.
If you have received multiple one-time passwords, please use the pictograms and numbers you received in the most recent email.
If the pictograms do not display, select the letters shown below the pictograms.
1.Log in to the ANA website
2.Access the page for handling personal information and using certain services
3.Receive one-time password
- * "Important Notice from ANA" will be sent from "anainfo@121.ana.co.jp" to the email address you have registered to receive them.
4.Use one-time password for authentication
Please follow the on-screen instructions and use the one-time password (pictograms and numbers) provided by email to authenticate your identity.
5.Use service
How to register, confirm or change your email address
I have already registered an email address
You can review and change your registration details by following the below steps.
Customers Who Have Registered an Email Address
How to Confirm Your Email Address
1.Log in to the ANA website and click on My Menu.
2.Click on "View or update your Profile," "Change e-mail address".
3.Please confirm if the email address registered to receive "Important Notice from ANA" is up to date. If you need to change your registered email address, you can do so by clicking on the "Register / Change" button.
After clicking the "Register/Change" button, a one-time password will be sent to you by e-mail. Please follow the on-screen instructions to authenticate your identity. If you cannot receive e-mails to your currently registered amail address, Please complete the procedure from "Registration/Change of E-mail Address". (Japanese Only)
- * If your device is set to receive emails from specified domains only, please set it to receive emails from 121.ana.co.jp.
Customers Who Have Registered an Email Address
How to Confirm Your Email Address
1.Log in to the ANA website and click on My Menu.
2.Click on "View or update your Profile," "Change e-mail address".
3.Please confirm if the email address registered to receive "Important Notice from ANA" is up to date. If you need to change your registered email address, you can do so by clicking on the "Register / Change" button.
After clicking the "Register/Change" button, a one-time password will be sent to you by e-mail. Please follow the on-screen instructions to authenticate your identity. If you cannot receive e-mails to your currently registered amail address, Please complete the procedure from "Registration/Change of E-mail Address". (Japanese Only)
- * If your device is set to receive emails from specified domains only, please set it to receive emails from 121.ana.co.jp.
I have not registered an email address or I am unable to receive emails at my currently registered email address
Please complete the procedure from "Registration/Change of E-mail Address". (Japanese Only)
When You Are Not Receiving a One-Time Password
Depending on the email address you have registered or your email inbox settings, you may not receive the one-time password authentication email.
Authentication emails are sent using a different delivery system to other emails from ANA. Therefore, there may be occasions when you receive other emails from ANA but not authentication emails.
If you do not receive an authentication email, please change your email address or try the procedures shown below.
1.Confirm your registered e-mail address
Emails with one-time passwords will be sent to the email address you have specified to receive Important Notices from ANA.
Please confirm that the email address you have registered is up-to-date from "Registration / Change of e-mail Address".
If you cannot receive e-mails to your currently registered e-mail address, please complete the procedure from "Register or Changing Email Address".
The email address below cannot receive the one-time password authentication email. Please change your registered email address.
- Those starting with a dot (.) (Example: .xxxx@example.com)
- Those containing a sequence of dots (Example: xx...xx@example.com)
- Those with a dot coming before the at sign (Example: xxxx.@example.com)
- There may be other email addresses that cannot receive authentication emails. If the issue cannot be solved, please change your registered email address.
2.Check emails from specified domains
Emails with one-time passwords will be sent from anainfo@121.ana.co.jp.
If you have set your account to receive emails from specified domains only, please set it to receive emails from @121.ana.co.jp.
3.Check your junk mail folder
Please check whether the email with one-time passwords has not been automatically placed in the junk email folder.
4.Check the inbox settings of your mobile carrier email address
If you register a mobile carrier email address and do not receive an authentication email, you may be able to receive one by changing your incoming email settings. For further details, please see the relevant mobile carrier's webpage.
- Click Here*1 for au.
- Click Here*1 for docomo.
- Click Here*1 for softbank.
- *1. Text is available Japanese only.
- If none of the above applies to your registered email address, or if you have changed your email receipt settings but still do not receive an authentication email, please create a different email address and change it to that one.
If the above measures do not solve the problem, we kindly ask that the primary member will contact us.
Frequently Asked Questions
Q : I want to register my email address, but I cannot log in to my account as I have forgotten my password.
A : Please click on "Did You Forget Your Password" and reset your password.
Q : Are there any restrictions on what email address I can register?
A : You can register any email address. However, some carrier email addresses may be unable to receive one-time password emails.
Email addresses provided by cell phone carriers will no longer be accessible after changing your carrier or plan. Therefore, if you currently have such an email address registered with the ANA Mileage Club and have changed or are considering changing to a new rate plan provided by 1 of the 3 major cell phone carriers, please change your email address.
One-time password authentication emails will not be delivered to the following types of email addresses. We apologize for the inconvenience, but please complete the "Register or Changing Email Address" from.
- Leading dots (.) Example: .xxxx@example.com
- Series of dots (.) Example: xx...xx@example.com
- A dot immediately before the @ mark Example: xxxx.@example.com