In the cases that regular transportation is not available from the arrival airport to your destination, or an accommodation is required for the reason that your flight is rescheduled to the next day due to cancellation if a delay and/or cancellation occur due to aircraft maintenance or other reasons caused by ANA, we will pay accommodation and/or transportation expenses within the limits specified by ANA.
- * You will need to provide a receipt in order to receive reimbursement.
- * Please settle your expense within 30 days of the scheduled departure date of your reserved flight.
Coverage of Costs
| Reason for Delay, Cancellation or Similar Event | Coverage of Costs |
|---|---|
| Reasons attributable to ANA | ANA to cover cost of accommodation/public transport/etc. |
| Bad weather, airport congestion and other unexpected events | Passenger to cover cost of accommodation/public transport/etc. |
Accommodation/ Public Transport Costs Incurred before Departure Due to Flight Delay or Cancellation
When your flight is changed, and you require accommodation due to your new flight having a different departure date than your original one:
In the event that your flight is changed due to the original one being delayed/canceled, and your new flight has a different departure date than your original one, we will reimburse your accommodation costs or your ground transport costs if you require accommodation due to scheduled public transport being unavailable. (Maximum amount available: JPY 15,000)
Accommodation/ Public Transport Costs Incurred after Arrival Due to Flight Delay or Cancellation
When you are unable to meet your flight connection after arriving late due to a flight delay, cancellation, etc. and therefore require accommodation:
In the event that you are unable to meet your flight connection and require accommodation after arriving at the arrival airport late due to a flight delay, cancellation, etc., we will reimburse your accommodation costs. (Maximum amount available: JPY 15,000)
When you arrive late after a flight delay and require accommodation due to scheduled public transport being unavailable:
If you reach your arrival airport in the middle of the night due to a flight delay and scheduled public transport is subsequently unavailable, ANA will reimburse your accommodation costs or the public transport costs incurred in reaching your destination. (Maximum amount available: JPY 15,000)