Traveling to and from London Heathrow Airport
On this page, you will find the information you need to easily make your way through London Heathrow airport to your destination.
Guide to England's London Heathrow Airport
Arrival and departure terminal maps and other information for navigating through London Heathrow Airport.
Arrival Terminal
Airport Map Information
Flights operated by ANA group will arrive at Terminal 2.
Immigration
Please present your passport at the e-gate.
Information about e-gate (Automatic gate)
- Eligible passengers for e-gate
-
Passengers aged 10 or older with a biometric symbol on the cover of your passport who meet any of the following conditions:
- * 10 to 17 years old must be accompanied by an adult.
- British citizen
- Nationals of EU country, Australia, Canada, Iceland, Japan, Liechtenstein, New Zealand, Norway, Singapore, South Korea, Switzerland or the USA
- a member of the Registered Traveller Service
- * Those travelling with ID cards are not eligible for e-gate
- Visit Guide to faster travel through the UK border for more details.
Customs
Customers with goods to declare must turn in their Customs Declaration forms at Customs. Your luggage may be subject to inspection, regardless of whether you have products to declare or not. In this case, please follow the attendant's instructions.
Minors Traveling Alone
A letter of consent is required for travelers under the age of 18 entering the UK without their parents. Get more details here (Minors Traveling Alone to the UK).
Departure Terminal
Airport Map Information
Flights operated by ANA group will depart from Terminal 2.
Check-In
- Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.
- See ANA International Airport Check-In Counter Opening Times.
- Please use the international flight self-service check-in machines to check-in (issue the boarding pass) and issue the luggage tags.
Baggage Check-In
Please attach the luggage tags issued by the self-service check-in machine to your luggage and proceed to the luggage counter at Zone C.
Fast Track Security Screening
Some customers are eligible for fast track security screening—please look for Gold Track signs.
Eligible Travelers:
- First class
- Business class
- Diamond service members
- Platinum service members
- Super Flyers members
- Star Alliance Gold members
Note: Please show your boarding pass when using this service. Star Alliance Gold Members are requested to present the Star Alliance Gold Status Card in addition to the boarding pass.
Transit
From ANA to Other Airlines
ANA flights arrive at Terminal 2B. Immigration and check-in procedures are performed at Terminal 2A. Connecting passengers should take an escalator or elevator on level 2 of Terminal 2B down to Level B1, and then pass through the underground passageway toward Terminal 2A.
On level 2 of Terminal 2A, there is an escalator to Terminal 1 and an escalator to the stop for buses to Terminal 3, 4, and 5. Passengers should proceed toward the terminal for their connecting flight. Passengers connecting to flights departing from Terminal 2A or 2B should pass through the transfer security checkpoint and then take an escalator or elevator up to level 4 (departure floor) of Terminal 2A.
On level 4, there is the transfer area, self-service check-in machines, and transfer counters. Passengers connecting to Terminal 2A should proceed to the departure floor, while passengers connecting to Terminal 2B should proceed via the underground passageway to Terminal 2B.
From Other Airlines to ANA
On level 2 of Terminal 2A, there is the underground passageway from Terminal 2B, and escalators from the stop for buses to Terminal 3, 4, and 5. Pass through the transfer security checkpoint and take an escalator or elevator up to level 4 (departure floor) of Terminal 2A.
On level 4 of Terminal 2A, there is the transfer area, self-service check-in machines, a transfer counter, and an escalator and elevator from Terminal 1. Passengers connecting to an ANA flight should proceed via the underground passageway to the boarding gate in Terminal 2B.
Connecting from Other Airlines
- Passengers with no boarding pass should proceed to our transfer desk and check-in at the self-service check-in kiosk.
- Passengers with through checked baggage should contact us using the phone at our transfer desk as ANA needs to confirm the baggage detail(s).
- No staff is attending at transfer desk
London Heathrow (LHR) to Downtown London
- * "→" indicates the route.
Subway
Piccadilly Line
LHR Terminals 2, 3 → Piccadilly Circus
- Platform: Station directly connected to terminal
- Time required: Approx. 50 minutes
- Fare: Cash ￡6, Oyster Card (off peak) ￡3.10, (peak) ￡5.10
- Operating hours: Mon. to Fri. 5:10 to 23:43, Sat. 5:10 to 23:20, Sun. 5:13 to 23:26 (generally 5 minute intervals. Approx. 10 minute intervals early in the morning and late at night. The Night Tube that runs on weekends and at night is closed)
Train
Heathrow Express
LHR Terminals 2, 3 → Paddington Sta.
- Platform: The station is directly connected to the terminal
- Time required: Approx. 15 minutes
- Fare: £25 for one way express (£22 online), £5.50 for ticket purchased in advanced for a specific date, £37 round trip. Business First Class ticket: £32 one way, £55 round trip.
- Operating hours: Mon. to Fri. 5:17 to 23:59, Sat & Sun. 5:17 to 23:47 (approx. 30-minute intervals)
Tfl Rail
LHR Terminals 2, 3 → Paddington Station
- Platform: The station is directly connected to the terminal
- Time required: Approx. 30 minutes
- Fare: Oyster Card (off peak) ￡10.10, (peak) ￡10.80
- Operating hours: Mon. to Sat. 5:28 to 0:13 (following day), Sun. 6:07 to 0:07 (following day) (approx. 30-minute intervals)
- * As of November, 2020, the railway service is operating on an emergency schedule that is subject to change, for example with fewer trains. Times may vary on weekends due to construction, so it is best to check.
Bus
Mid-Distance Bus Coach National Express
LHR Terminals 2, 3 → Victoria Coach Sta.
- Platform: Departs from Central Bus Sta., 5 to 10 minute walk from Terminals 2, 3
- Time required: Approx. 50 to 80 minutes
- Fare: From ￡10 (￡1 for online reservation fee, and ￡1.50 for insurance, and ￡2 for seat reservation)
- Operating hours: Tue. to Thu. 4:50 to 22:10,Fri. to Mon. 4:05 to 22:40 (About 4 per day)
- * As of November 2020, there are fewer buses in operation.
Taxi
- Taxi Stand: Departs outside each terminal
- Time required: Approx. 60 minutes (Depends on local traffic conditions)
- Fare: ￡70 to 100 (For black cabs, the fare varies depending on traffic. You are charged an additional ￡2.80 when taking a taxi from the taxi stand at Heathrow Airport. A surcharge is added at night, on holidays, and during the period from before Christmas to New Year's, for example.)
- Operating hours: 24 hours
Instructions for London Heathrow Airport
ETA (Electronic Travel Authorisation) Application for Entry into UK
The UK Government will make it mandatory for eligible travellers from specific countries (including Japanese nationals from January 8, 2025) to obtain Electronic Travel Authorisation (ETA).
When travelling to the UK or connecting flights to other countries at airports in the UK, you will be checked for an ETA application status at check-in.
If you are a designated national and do not hold an ETA, you may not be allowed to board our flights at the direction of the UK authorities.
Please check in advance whether you need an ETA and complete the application process before you are coming to the airport.
How to Apply
Applications can be made via the ETA official website or the UK ETA APP.
- Applicable passengers:Passengers of eligible nationalities who are traveling for the following purposes
- Travelling to the UK for up to 6 months for tourism, visiting family and friends, business or short-term study
- Travelling to the UK for up to 3 months on the concession
- Travelling to the UK for a permitted paid engagement
- Transiting through the UK - including if you are not going through UK border control
- Application fee:£10 GBP
- How long it takes:In general, 3 working days
- Period of validity:2 years from the date of acquisition
- * If you renew your passport after obtaining an ETA, you need to apply for and obtain a new one.