Airport Procedures
Here, you'll find information for navigating the boarding process, from check-in to the boarding gate.
Customers departing on ANA from an international airport
STEP 1 Check-in
Customers who have already checked in online
No check-in is required at the airport. *1 Please bring a mobile device that can display a "mobile boarding pass" with a two-dimensional bar code at the airport on the day of your flight, or a boarding pass and travel documents printed at home.
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*1.Depending on the departure airport, you may need to go to the baggage counter.
Online Check-in
Checking in online in advance allows you to save time by not having to line up at the check-in counter. Click here to learn more about online check-in.
Through Check-in
Through check-in enables passengers with itineraries containing transit points to complete boarding procedures and check in baggage at the departure airport for multiple sectors up to their final destination. As a general rule, through check-in is only available when the following 4 conditions are met.
- The minimum connecting time is ensured.
- The reservation for the connecting flight is confirmed.
- The operating carrier for the connecting flight is a partner airline for through check-in.
- Your entire itinerary is shown on a single flight ticket.
- Please note that issuing boarding passes for connecting flights may not be available due to limitations of the partner airlines' system or connecting airport. Through check-in service may not be available at some airports.
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Even if your entire itinerary is not shown on a single flight ticket, you will still be able to use through check-in if you meet all of the following conditions.
- You present a flight ticket or another form of documentation showing your free baggage allowance.
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The baggage you intend to check in for your itinerary containing connecting flights falls within the free baggage allowance in terms of weight, size and quantity.
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However, you will not be able to use through check-in if it is not available with the airline operating the flight from your connecting airport.
Please note that through check-in may not be available when your departing flight is operated by another airline.
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Check-in at the Airport
Please make sure to have your travel documents, international ticket or customer copy of your e-ticket required for check-in.
Check-in may be done at the counter or at a self-service kiosk.
- * The check-in deadline is one hour before the departure time.
- * At check-in, airport staff will check the required documents such as passport, visa, ID card, etc., so please be sure you have the required documents.
Check-in at the Airport Counter
Customers who have not checked in online must check in for their flight at the airport. If you use the check-in counter, ANA airport staff will check your passport and travel documents and issue a printed boarding pass. Click here for more information on airport counter check-in.
Check-in at a self-service kiosk
The easiest and most efficient way to check in at the airport is to use one of the convenient self-service kiosks. Click here for details on the self-service kiosks.
STEP 2 Check Your Baggage
Customers who have already checked in online
If you have baggage to check in, please come to the "baggage counter".
If you do not have baggage to check in, please proceed to the security checkpoint.
If you have baggage to check in, please take it to the baggage counter with the sign ANA BAGGAGE DROP STAR ALLIANCE at least 60 minutes before departure. To find out the baggage counter hours, please refer to the ANA international airport check-in counter business hours.
Check-in at the Airport
If you have baggage to check in, please check it in at the check-in counter when boarding.
If you do not have baggage to check in, please proceed to the security checkpoint.
Regarding baggage counter business hours, please refer to the ANA international airport check-in counter business hours.
Baggage Information
- The free baggage allowance varies depending on the ticket class and route. Check your baggage allowance here.
- Large baggage and dangerous goods (including sharp items such as scissors and nail clippers) cannot be carried on board. We will keep it at check-in.
- Airport staff may inspect your carry-on items to ensure that you meet the carry-on baggage guidelines. Click here for information on carry-on items.
Automatic Baggage Check-in Machines
An automatic baggage check-in machine is available at Narita Airport. Passengers who have already checked in and have a boarding pass can check in their baggage directly using the automatic baggage check-in machine.
Baggage Check-in
If the automatic baggage check-in machine is not available or you do not wish to use it, you can check it in at the airport baggage counter.
Please click on baggage allowance, carry-on items, etc., for more information.
STEP 3 Security Inspection
- Security will double check that you are not carrying dangerous goods.
- In recent years, security inspections at each airport have been tightened to prevent hijacking and terrorism. We appreciate your cooperation in making your trip safe.
STEP 4 Immigration Inspection
Please show your passport and boarding pass. Depending on the country, you may need to fill out an immigration card. (Customers with Japanese nationality do not need to fill out a Japanese immigration card.)
You may use the duty-free shops after you have passed through security and immigration.
Passengers with a boarding pass or card to use the lounge can relax in an eligible lounge until departure. Click here for more information on the lounge.
STEP 5 Boarding Gate
Please complete your shopping, dining and/or drinking and come to the boarding gate at least 30 minutes before the departure time.
- If you do not arrive 10 minutes before the departure time, you may not be able to board.
Please be prepared to present your boarding pass and passport to the airport staff when required.
When Economy Class Is Full
If Economy Class on an ANA Group operated flight is fully booked on the day of departure, we may request some passengers to use Business Class by paying a "Same-day Upgrade Surcharge" at the airport. This can be applied to customers who have already booked or purchased Economy Class fares (including ANA international award tickets). Miles are accrued based on the original ticket class.
| Applicable Route | Upgrade Surcharge |
|---|---|
| From Japan to North America (including Hawaii and Canada), and Europe | JPY 50,000 |
| From Japan to Thailand, India, Vietnam, Myanmar, Singapore, Indonesia, Malaysia and Cambodia | JPY 30,000 |
| From Japan to Australia | JPY 50,000 |
| From Japan to Taiwan, South Korea, Philippines, Russia (Vladivostok) | JPY 15,000 |
| From Japan to Mainland China (including Hong Kong) | JPY 25,000 |
| From North America (including Hawaii, but excluding Canada) to Japan | USD 450 |
| From North America (Canada) to Japan | CAD 520 |
| From The United Kingdom* to Japan | GBP 290 |
| From France*, Germany, Belgium and Austria to Japan | EUR 370 |
| From Thailand to Japan | THB 10,000 |
| From India to Japan | INR 18,000 |
| From Myanmar and Cambodia to Japan | USD 270 |
| From Vietnam to Japan | VND 6,220,000 |
| From Indonesia to Japan | IDR 3,260,000 |
| From Singapore to Japan | SGD 410 |
| From Malaysia to Japan | MYR 1,000 |
| From Australia to Japan | AUD 540 |
| From Taiwan to Japan | TWD 4,700 |
| From South Korea to Japan | KRW 180,000 |
| From Philippines to Japan | PHP 6,600 |
| From Mainland China (excluding Hong Kong) to Japan | CNY 1,700 |
| From Hong Kong to Japan | HKD 2,000 |
| From Russia (Vladivostok) to Japan | RUB 8800 |
About Air Passenger Duty Tax / French International Solidarity Tax
Britain's Air Passenger Duty and France's Solidarity Tax vary depending on the ticket class. You will also be taxed on the "Same-day Upgrade Surcharge" if you move up to Business Class. The balance owed on the new ticket class will be collected at the airport.
- Britain's Air Passenger Duty (AIR PASSENGER DUTY): For passengers departing from airports in the UK.
- France's Solidarity Tax (SOLIDARITY TAX): For customers departing from airports in France.
Customers connecting from ANA domestic flights to ANA international flights
Procedures for departures on domestic flights from airports in Japan
STEP 1 Check-in
Customers who have already checked in online
You do not need to check in again at the airport.
- Depending on the departure airport, you may need to go to the baggage counter.
Please bring the following items with you on the day of your flight:
- Your printed boarding pass or mobile boarding pass with the 2D barcode displayed on your device.
- Your travel documents
Customers checking in at the airport
Please bring your international ticket or customer copy of your e-ticket to the airport in addition to all required travel documents.
Please check-in at a self-service kiosk or at the counter at the domestic airport in Japan where you will board your flight.
You will be given a domestic boarding pass and an international boarding pass at the airport.
- For details on procedures at the airport, click here for check-in at the airport counter and self-service kiosks.
- Please complete the check-in process at the airport at least 30 minutes before the departure of domestic flights.
- At Kitakyushu Airport and Iki Airport, you may only check-in for your domestic flight. Please complete the international flight check-in at the airport from which your international flight will depart.
STEP 2 Check Your Baggage
Customers who have already checked in online
If you have baggage to check in, please come to the baggage counter.
If you have no baggage to check in, please proceed directly to the security check point.
For more details on baggage, please refer to our baggage information.
Customers checking in at the airport
If you have baggage to check in, please check it in at the "baggage counter" or "international flight connection counter".
If you have no baggage to check in, please proceed directly to the security check point.
Please click on baggage allowance, carry-on items, etc., for more information.
Precautions regarding baggage
If you are traveling between Haneda-Narita or Itami-Kansai Airport from a departure airport in Japan and connecting to an international flight, baggage can be checked in at the international departure airport.
Please use "the international flight connection counter" at Sapporo (New Chitose), Nagoya (Chubu), Osaka (Itami), Fukuoka, and Okinawa (Naha) airports.
STEP 3 Security Inspection
- Touch your mobile boarding pass to the reader at the security checkpoint.
- Please take the "boarding pass" with your seat number and boarding gate that is issued to you.
STEP 4 Boarding Gate
Please be at the boarding gate at least 30 minutes before your departure time. When boarding, touch your boarding pass to the reader at the gate.
- If you do not arrive 10 minutes before the departure time, you will not be able to board the flight.
- You can also check the boarding gate on the information screens at the airport.
Procedures at international departure airports (Narita, Haneda, Kansai, Nagoya)
STEP 1 Check-in
Check-in is not required for passengers who have completed their international check-in at the domestic airport.
STEP 2 Check Your Baggage
Customers who check in their baggage at the departure airport for domestic flights in Japan do not need to pick up their baggage at the departure airport for international flights. Please proceed to the security checkpoint.
STEP 3 Security Inspection
Please proceed through security.
STEP 4 Immigration Inspection
Please proceed through immigration.
STEP 5 Boarding Gate
Please arrive at the boarding gate at least 30 minutes before your departure time.
- * If you do not arrive 10 minutes before the departure time, you will not be able to board the flight.
Related Information
See guidelines for automated gates from the Japanese Ministry of Justice, Immigration Bureau.