Information on Delay and Cancellation at the Airport on the Departure Day
There may be cases when flights are delayed, cancelled or diverted on the departure day due to various reasons such as congestion at the airport and bad weather. In such instances, we strive to provide accurate information on the situation as quickly as possible via airport information displays and announcements, on the ANA website and through the ANA Reservation and Customer Service Center.
- If you are unable to reach your final destination on your scheduled date of arrival due to a major flight delay or cancellation attributable to ANA, we will cover the cost of accommodation/public transport/etc.
- If a flight is delayed or canceled due to events beyond our control such as bad weather, we will assist you with making arrangements for accommodation and so on to the extent that we can. Please note, however, that you will be responsible for covering the costs incurred.
- Please note that this information pertains to the flight irregularities on the day of departure, and it does not apply to cancellations or schedule changes that happen prior to the departure date.
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The respective certificates can be downloaded from Issue Certificate of Delay/Cancellation/Diversion on the ANA website.
Please note that certificates can only be issued for ANA-operated flights. Certificates for international codeshare flights operated by a partner airline are not available through this service.