Expectant Mothers, Families with Children and Unaccompanied Minors (ANA Junior Pilot)
ANA is happy to help ease the stress of traveling by offering special assistance to pregnant women, unaccompanied minors and families with young children—from reservation to arrival.
Traveling While Pregnant
ANA is pleased to offer special help to travelers who are expecting.
Preparing for Your Journey
We want all of our travelers to have a comfortable travel experience. If you are pregnant, we need to make sure it is safe for you to travel on such a long journey. And if it's safe to travel, we offer you assistance along each step of your trip.
Expectant mothers within 28 days of their due date need to fill out a Medical Information Form prior to flying and bring the form to the airport on the day of departure.
Download the Medical Information Form.
The medical information form must indicate that there are no complications of pregnancy, that the passenger has no health problems preventing them from flying, and the due date. The form must be issued by a physician no more than seven days before departure.
- You do not have to use the form provided, any obstetrician's certificate or form is accepted as long as it has the required information.
- Passengers within 14 days of their due date must be accompanied by a physician.
At the Departure Airport
If you are traveling alone, ANA offers assistance that includes escorting you from the airport check-in counter to the boarding gate, where you will be able to board early. Please contact ANA by phone at least 72 hours prior to departure to request this service.
This service applies only to ANA-operated flights. For codeshare flights—those operated by other carriers—please check with the operating carrier.
In-Flight Service
Our cabin crew will gladly assist you with stowing your luggage and any other assistance you need while we're in the air.
Seats
Seats can be reserved either online or by telephone.
- Pregnant woman within 28 days of their due date cannot be seated in emergency exit rows.
- Your assigned seat could change, due to a change in aircraft type or for other reasons.
Connecting/ Arrival Airport
ANA is happy to assist you at your arrival and/or connecting airport. Airport staff will escort you from the disembarking gate to the arrival lobby or passenger pickup area, or to the boarding gate for a connecting flight.
- If the connecting flight will depart from a different terminal, airport staff will escort you to the terminal shuttle.
Please contact ANA by phone at least 72 hours prior to departure to request this service.
Maternity Mark Tags
ANA in Japan provides original "Maternity Mark" tags to expectant mothers upon request. These tags can be worn to indicate that you are pregnant, especially helpful in situations such as on public transport or in long lines.
Need More Assistance?
Families with Children
ANA is pleased to offer special assistance for families with young children.
At the Departure Airport
Airport support is available from the check-in counter to the boarding gate (or to the lounge for eligible passengers) for adult passengers traveling with 1 or more children under 3 years old. Please contact us in advance if you require this assistance.
Baby Strollers
Due to limited cabin space, we ask that you check in your stroller with your baggage (with all personal items removed). Strollers are not subject to checked baggage restrictions.
Strollers are available to borrow at some airports. If you would like to borrow one, please let us know when you check in.
A limited number of baby strollers may be brought on board only if they fall within the stipulated size regulations when folded.
- You can confirm the size regulations for carry-on bags here.
- As only one item of carry-on baggage is allowed, passengers bringing a baby stroller on board cannot bring other carry-on items with them aside from personal effects such as handbags, cameras and umbrellas.
Fares for Children
Children under 2:
- If not using a seat: Infant fare (10% of the applicable adult fare)
- If using a seat: Child fare (75% of applicable adult fare)
- Availability and discount percentage may vary depending on the route and class.
- For flights from North America to Japan, adult fare is applied (no child fare applies).
- Some aircraft, such as the B777-300ER/B787, do not allow infants to be assigned to seats on board. Please check details before ticketing.
Children between 2 and 11 (accompanied):
- Child fare (75% of applicable adult fare)
- Availability and discount percentage may vary depending on the route and class.
- For flights from North America to Japan, adult fare is applied (no child fare applies).
Details on Child Passengers
If you are traveling with an infant, please be sure to inform us, as there may be boarding limitations.
Children must be accompanied by a person 12 years of age or older (18 years or older for Mexico routes, 16 years or older for Canada routes). Also, if your child will be using a child seat, they must be seated next to their companion.
Children between the ages of 5 and 11 (5 and 13 for Mexico routes) can travel alone. For details, please refer to ANA Junior Pilot (Unaccompanied minors).
| Age of Child | Accompanying Passenger | Seats | Applicable Fare |
|---|---|---|---|
| Less than 8 days old | Not permitted to travel | - | - |
| 8 days old to under 2 years old (no seat) | Must be accompanied by someone at least 12 years old*1 Only 1 infant may accompany a passenger with an expected delivery date of 28 days or less. |
Travel in adult's lap | Infant fare |
| 8 days old to under 2 years old (with own seat) | Required | Child can be seated in a child seat for much of the flight, but should be held in your lap while the seat belt sign is turned on. Your child seat/baby carrier can be brought on board as long as it meets ANA's child seat requirements. ANA does not lend child seats. |
Child fare |
| 2-11 years old | Required | Child must be in a seat. | Child fare*2 |
| 5-11 years old (unaccompanied) | - | Child must be in a seat. | Adult fare |
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*1.One adult may accompany no more than two children under 2. In this case, child seats are required.
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*2.For flights from North America to Japan, adult fare is applied (no child fare applies).
In-Flight Support
For children under 2 who do not require a seat:
- Fasten the seat belt over yourself only and hold your baby securely on your lap above the seat belt.
- If you are using a baby carrier, fasten your seat belt first and then put on the carrier.
- We will gladly assist you with stowing your bags.
Bassinets with baby blankets are provided on all international aircraft for infants not occupying a seat. Please reserve by telephone 48 hours prior to departure.
- The number and position of bassinet seats are limited.
- Weight: maximum 10kg
- Bassinet size : Length 72 cm x Width 27 cm x Height 17 cm
- Bassinets may differ depending on aircraft and are not available in First Class.
- All planes have a lavatory equipped with a tabletop for diaper changes.
We also provide a special blanket for passengers who have requested a bassinet. In addition to being gentle to the touch, the material used in this soft, light blanket strikes a great balance between heat retention, ventilation and absorbency to help your baby relax. Moreover, the blanket is made from the same type of fabric used in Uchino's Marshmallow Puff Gauze, which comes recommended by the Japan Atopic Dermatitis Patients Association.
- OEKO-TEX® STANDARD 100 Product class I
- Patented technology
ANA supplies toys and souvenirs for your little ones to make their journey more enjoyable.
Carry-on Car Seats
If you wish to carry your child's car seat and use it onboard, it must be certified in Japan (MLIT), Europe (ECE R44/UN R44), US (FMVSS1) or via the "CARES" system.
Also, you are asked to attach/remove it by yourself on board.
Check if your car seat meets ANA requirements
If you wish to use a child seat, please reserve a seat in advance and purchase a child fare.
Due to safety reasons, a window seat is preferable for a child seat.
- If you wish to select an aisle seat, one in the center block is preferable.
- Please note that we may ask you to change your seat if you select a seat other than that recommended above.
The child seat must be secured with the seat belt at all times. If the device cannot be secured, it cannot be used onboard even if it meets other standards.
- This may apply especially for First Class and Business Class seats on international flights and Premium Economy seats on domestic flights, as these seats are wider and may make it difficult to secure the device with the seat belt.
Children's Carry-on Beds
Portable bed products for children (such as JetKids BedBox or Fly-Tot) can be brought on board; please use a window seat or center seat in the section between the aisles as a general rule. (Hammock type is not available.)
- These products cannot be used during taxiing, takeoff, landing, or when the fasten seat belt sign is turned on.
- As with other carry-on baggage, carry-on beds must be stored in the overhead compartment or under the seat during these times.
- You may be asked to refrain from usage of a children's bed depending on the circumstances.
Special Meals
Baby Meals (BBML)/ Child Meals (CHML)
Reservation required, up to 24 hours before the scheduled departure time of the flight
Please make a reservation on the ANA website or by phone.
Allergy-friendly meal
Reservation required, Flights departing from Japan: up to 24 hours before the scheduled departure time of the flight, Flights arriving in Japan: up to 48 hours before the scheduled departure time of the flight
Reservations are not accepted on the ANA website. Please reserve by phone.
For details on how to make a reservation, menus, etc., please see Baby and Child Meals.
- The menu varies depending on the route. Please check when making a reservation.
- Please note that depending on the route/equipment, we may not be able to meet your request.
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The infant meals (BBML) that we offer and can be reserved in advance are mainly baby foods, such as jars of puree and soup.
Baby food is also available on board for children aged 12 months to under 2 years old. If you wish to have baby food, please consult with the flight attendants on board. (Please note that the number is limited, and we may not be able to meet your request.)
Powdered milk
Powdered milk is available on board. However, we recommend that you bring your own since there are limits in quantities and types.
Diapers
A limited number of diapers (sizes M and L) are available on board. However, we recommend that you have an adequate supply of diapers for your trip.
Choosing Seats
Most seats can be pre-assigned either online or by telephone. If you want your infant to travel in a seat, please apply by telephone.
- Infants who will occupy their own seat (and are of an age applicable for the child fare, namely at least 8 days old but less than 2 years old) cannot use First Class on any of our aircraft types or Business Class on certain Boeing 787 and Boeing 777-300ER aircraft.
- Children are not allowed in emergency exits rows. Additionally, passengers traveling with an infant may not be seated in the same row as another passenger traveling with an infant due to limited oxygen mask availability.
- It's possible that your assigned seat will change due to change in aircraft type or other reasons.
- There may be other times where we may not be able to honor your seat request.
- ANA does not lend child seats. Customers should bring their own child seat.
At the Arrival/ Connecting Airport
Connecting or arrival airport support is available for adult passengers traveling with 1 or more children under 3 years of old. Please reserve 72 hours prior to departure by telephone.
At the arrival airport, staff will escort passengers from the disembarking gate to the arrival lobby or passenger pickup area.
For connecting flights, ANA staff will escort passengers from the disembarking gate to the check-in counter or the boarding gate for a connecting flight. (If the connecting flight will depart from a different terminal, airport staff will escort them to the shuttle bus area.)
Need More Assistance?
ANA Junior Pilot (Unaccompanied minors) (International Flights)
ANA Junior Pilot provides assistance to children traveling alone.
ANA Junior Pilot (Unaccompanied minors)
Offering ANA Junior Pilot (Unaccompanied minors) to assist children over 5 to under 12 years of age*1 traveling alone on international flights from departure to all the way to arrival.
This service applies to only to ANA operated flights. For code-share flights, please check with the operating carrier.
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*1.
ANA offers assistance to children who are over 5 to under 14 years old and traveling alone on flights to and from Mexico City.
If you require assistance for a child who is over 12 to under 17 years old (or over 14 to under 18 years old for flights to and from Mexico City), ANA will provide ANA Airport Support.
From the time of booking until prior to departure
Notice for reservations (Reservation required via telephone)
The ANA website does not accept applications for this support service if the child will not be accompanied by a person over 12 years old (or over 18 years old for flights to and from Mexico City). In this case, please apply for the service over the telephone in advance.
- * When applying for this service over the telephone, please say that you would like to use ANA Junior Pilot.
Preparation for journey
ANA Junior Pilot need to submit a consent form.
Please fill in the required items in advance, print out and bring it with you to the airport. This will allow procedures to run smoothly on the day of departure.
The parent/guardian will need to complete required items on the Consent/Release Form in English. Please submit the form upon check-in at the airport on the day of departure.
- Please download with the passenger's consent.
- A Consent and Release Form must be completed for both the outbound and return flights.
- Some other countries also require a Consent and Release Form signed by a parent or guardian in accordance with the instructions from the relevant authorities. Please see For minors entering and departing the country.
Boarding flights to and from Mexico City
- Please Read This Information with Your Child
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ANA has created a page that aims to explain the main steps from pre-departure preparations to arrival in a way that is easy for children to understand. Please read this page with your child. You can also print it out for your child to use as a checklist at the airport and while on board.
At the Departure Airport
Procedure
Please plan on arriving to the airport well in advance, and proceed to the ANA check-in counter*2.
We will hand your child an ANA Junior Pilot holder*3, so please make sure this badge holder is worn until the child meets with the parent/guardian.
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*2.Self-service check-in machines cannot be used to check in. We recommend checking in earlier during the summer and winter vacation seasons, and other holidays when airports are especially crowded.
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*3.The "Single Traveler Card" summarizing the points from boarding to arrival is in the holder.
- * The parent or guardian must complete the required fields of the application form and the Consent and Release Form in English. (The required fields must be completed in Spanish for flights to and from Mexico City.)
Once preparation for departure is complete, our staff will escort the child from the airport counter to the cabin.
- * Families will be able to accompany the child up to the security checkpoint. Please check with our airport staff as conditions may differ depending on the airport.
Safety Precautions:
Some mobile phones for kids have a particular setting that automatically turns the power on from time to time for sending its location, even though the power was turned off.
Please turn the phone off completely before boarding.
- * The information below is about cellular phones for children sold in Japan and directed to customers who live in Japan.
- Cellular phones for children
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- "Kids PHONE" by NTT Docomo
- "Junior Phone mamorino" by au
- "Mimamori Phone" by Softbank
In-flight
ANA original goods for kids are available during the flights.
Feel free to contact your cabin crew.
- * Limited stock only. Please accept our apology if it is out of stock.
Upon arrival, we kindly ask that the child remain seated until escorted by the cabin crew.
- * Sample image
At the connecting or arrival airport
Our staff will escort the child to the arrival lobby.
We will ask the person who is picking up the child to present his/her identification card and sign the release form.
Please wait at the arrival exit.
Our staff will gladly assist children with connecting flights.
If your child has a connecting flight operated by another airline, please check conditions for acceptance ahead of time with the operating carrier. Please note that a guardian or other representative must meet and accompany the child at the transit point when connecting to a flight operated by another airline.
Terms of Use
Eligible customers: If a child who is over 5 to under 12 years old will not be accompanied by a person over 12 years old (or a child who is over 5 to under 14 years old and will not be accompanied by a person over 18 years old for flights to and from Mexico City), please ensure that arrangements are made for the child to be escorted to the airport of departure and met at the airport of arrival.
- If your itinerary includes a connection, please confirm the following.
- We cannot accept connecting flights with an overnight stay at the point of connection.
- In the case of connecting flights operated by ANA, if through check-in is completed, connecting at the same airport on the same day is possible.
- * In this case, all seats must be reserved.
- * Transfers at Haneda Airport will be considered same-day connections until 27:00 departures.
- We cannot accept a minor connecting to another airline if a parent or guardian is not present at the point of connection.
- * Regardless of whether there is a parent or guardian present, we do not accept minors connecting to UA flights.
The child discount cannot be applied to a trip in which a child is traveling as an unaccompanied minor from a Japanese airport. Please note that the adult fare will apply. Since the applicable fare varies depending on the country of departure, please inquire over the telephone if the child will be traveling from an airport outside Japan.
Service Eligibility by Child Age Range
Boarding flights to and from locations other than Mexico City
| Age | Services to be used |
|---|---|
| Under 5 years old | ANA Junior Pilot is not available. The child should travel with an accompanying passenger who is 12 years old or over. |
| over 5 to under 12 years old | If the child is traveling alone, they must use ANA Junior Pilot. |
| over 12 to under 17 years old | If the child is traveling alone, ANA Airport Support is available upon request. |
Boarding flights to and from Mexico City
| Age | Services to be used |
|---|---|
| Under 5 years old | ANA Junior Pilot is not available. The child should travel with an accompanying passenger who is over 18 years old. |
| over 5 to under 14 years old | If the child is traveling alone, they must use ANA Junior Pilot. |
| over 14 to under 18 years old | If the child is traveling alone, a Consent and Release Form must be submitted. ANA Airport Support is available upon request. |
Other points to note when using this service
- our child may not be allowed to board the aircraft if there is an indication that the flight may not operate as scheduled due to the weather conditions, etc.
- Please note it is necessary to sign the consent and release form that states that the minor is able to understand and follow the instructions of the carrier's staff, and he/she is able to take care of him/herself.
- "ANA Junior Pilot holder" will be distributed. Please make sure he/she wears the badge around his/her neck.
- Children using the ANA Junior Pilot service will not be seated in front of emergency exits. Thank you for your understanding.
- Passengers using "ANA Junior Pilot" service are required to prepare some documents. For further information please see Passengers under the age of 18 travelling alone or with the person who is not their parent or guardian to/from Mexico.
For minors entering and departing the country
Passengers under the age of 18 travelling alone or with the person who is not their parent or guardian to/from Mexico.
In accordance with Mexico regulations, the minors under the age of 18 entering/departing Mexico without their parent/guardian are required to prepare the official document.
Flights to/from Mexico
ANA requires to submit the consent letter signed by the parent/guardian when the passenger under the age of 18 boards on the flight to/from Mexico travelling alone or with the person who is not the parent or guardian.
The Consent letter is required to be filled out in Spanish. ANA may refuse the carriage without the Consent letter.
- Passengers aged between 5-13 travelling alone are required to use ANA Junior Pilot (Application and Consent Release form).
- Passengers aged between 14-17 travelling alone can use ANA Airport Support if the parent/guardian wishes to request assistance.
- Passengers aged between 14-17 travelling alone who cannot use ANA Airport Support and passengers under the age of 18 with the person who is not their parent/guardian are required to submit Consent letter.
Flights from Mexico in addition to the above
The following passengers need pre-application at the immigration prior to check-in.
- Applicable Passengers
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Mexican nationals or holders of a Mexican temporary residence permit, student temporary residence permit, or permanent residence permit; and
- Passengers aged between 5-13 travelling alone.
- Passengers aged between 14-17 travelling alone.
- Passengers aged between 14-17 travelling with guardian who is not their parent. (including travelling with their grandparents or brothers/sisters who are over 18.)
- Required documents
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You need to go to immigration office prior to check-in with the following documents to get authorized.
- SAM
Fill out the form in following link and print out three copies.
SAM form (Spanish) - Three copies of passenger's passport
- Three copies of passenger's birth certificate
- * Spanish translation with apostille certification
- Three copies of their parents' ID (passport/INE)
- * INE is an identification card which is held by Mexican nationals over the age of 18.
- Three copies of accompanied passenger's ID.
- * In the case of that a company is not their parents
- Three copies of a resident card of Mexico.
- * Only in the case of that the passenger holds one
Please check the latest information on Embassy/Consulate of Mexico or Mexican government (Spanish).
- SAM
Passengers under the age of 18 travelling alone to UK
In accordance with UK regulations, the minors under the age of 18 entering UK without their parent/guardian are required to prepare the official document. Any traveler that matches the above condition, please contact your nearest UK embassy or consulate.
ANA requires to submit the consent letter signed by the parent/guardian when the passenger under the age of 18 boards on the flight to UK travelling alone, or travelling with the person other than parent/guardian.
- Passengers aged between 5-11 travelling alone are required to use ANA Junior Pilot.
- Passengers aged between 12-16 travelling alone can use ANA Airport Support if the parent/guardian wishes to request assistance.
- The Consent letter is required to be filled out in English. Without the Consent letter ANA may refuse the carriage.
Passengers under the age of 18 travelling without parents or guardians to/from Germany
In accordance with German law, minors under the age of 18 entering / departing from Germany alone (including transit passengers*) must prepare a consent letter signed by a parent / guardian.
Applicable passengers should contact their nearest German embassy, consulate or honorary consul.
If you are a German resident, we request you contact your nearest Federal Police office or relevant public institution.
- * Before proceeding to their boarding gate, all passengers arriving in Germany taking a connecting flight to another country covered by the Schengen Agreement must go through entry procedures at the first German airport at which they arrive.
Entry / departure procedures may take an extended amount of time if the passenger does not possess a letter of consent.
However, please note that carrying this letter does not guarantee permission to enter / depart from the country, as this is at the discretion of immigration officer.
In addition to the above, passengers aged between 5 and 11 traveling alone are required to use ANA Junior Pilot.
Passengers under the age of 18 travelling without parents or guardians from France
If a French resident under the age of 18 travels alone from France, they are required by law to present a consent form signed by one of their parents or legal guardians. This applies to minors of all nationalities. The relevant customers are therefore asked to prepare the documentation below in advance.
- Consent form: Autorisation de sortie du territoire (available in French only)
- * The form must be signed by one of the minor's parents or legal guardians.
- A copy of a valid piece of personal identification belonging to the parent or legal guardian that signed the consent form
Passengers under the age of 18 travelling alone to/from Philippines
In accordance with Philippines regulations, minors under the age of 18 travelling to/from the Philippines without their parent/guardian are required to prepare the official document.
Any traveler that matches the above condition, please contact your nearest Philippines embassy or consulate.
- Please refer to the following website for application in advance.
- Passengers 5 to 11years of age traveling alone are required to use ANA Junior Pilot.
Passengers under the age of 14 travelling without parents / guardians to / from Vietnam
In accordance with Vietnam law, minors under the age of 14 entering / departing from Vietnam alone must prepare a letter of attorney signed by the parent / guardian.
Passengers under the age of 14 entering/departing from Vietnam alone must prepare an authorization letter signed by a parent/guardian.
- Passengers aged between 5-11 travelling alone are required to use ANA Junior Pilot.
- Passengers aged between 12-13 travelling alone must be accompanied by an ANA staff member when they enter or depart from Vietnam. Please apply to ANA Airport Support. The format for ANA junior pilots may be used as a letter of attorney.
Contact
Within Japan
Navigation Dial (flat rate from anywhere in Japan): 0570-029-709
Tokyo: +81-3-6741-1120
Dial a number above and select "2" when the automated voice system is prompted.