Airport Check-In and Self-Service Kiosks

Airport Counter Check-In and Self-Service Kiosks

Get all the information you need about checking-in for your flight at the airport, either at the counter or at a self-service kiosk.

Checking in at the Airport

Passengers who have not checked in online need to check in for their flights at the airport.

  • Please complete check-in for yourself and your bags by 60 minutes before departure.
  • Please come to the gate by 30 minutes before departure.
    • You may not be able to board after 10 minutes before departure.
    • Departure time is the time the aircraft moves away from the gate.

Counter Check-in Instructions

Please confirm that you have all of the documentation required for boarding (passport, visa, etc.), as well as your international flight ticket or e-Ticket itinerary receipt.

When you are at the counter, ANA airport staff will check passports, visas, and any other necessary documents and issue you a printed boarding pass.

This is also when you can request upgrades, change seats or conduct other pre-flight processes.

Check-in and other boarding procedures must be completed at least one hour before your flight's departure time.