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We provide assistance for customers traveling with a much loved pet.
We provide assistance for passengers traveling with a much loved pet.
Pet care will vary when transporting separate cargo.
For details, please see Transporting of Animals.
This service applies to only to ANA operated flights. For code-share flights, please check with the operating carrier.
ANA will handle your pet with the utmost care so that it can travel as comfortably as possible. However, as the conditions on an aircraft are very different to a pet's everyday environment, transporting your pet by air may affect their health. There are risks of pets that could lead to weakness, injury, or even death. Please only consider using this service after thoroughly reading the cautionary notes.
Please note that ANA cannot be held responsible for the injury or death of a pet if it is attributable to the pet's inherent qualities such as their health condition and predispositions (including the effects of air pressure, temperature, humidity, and noise), or any container inadequacies, etc.
Each country/region has its own regulations governing the import/export of live animals. Prior to travel, please make sure to contact the quarantine office, embassy or other similar authorities of your departure and destination countries/regions to determine the required documentation for import and export of your pet. This may include an export quarantine certificate, import/export permit, health certificate, and import certificate. Please confirm that you have obtained and completed the required forms in advance.
Since regulations vary across countries/regions, customers may not be able to check in their pets as baggage at the airport due to the relevant country/region's laws and quarantine system.
Customers on flights to, and subsequently entering the United Kingdom, Hong Kong, or Australia*1 cannot check in their pets at the airport. In this instance, customers must contact a cargo agent regarding the possibility of transporting their pets as cargo.
Perth Airport does not allow carriage of pets from/to Perth as check-in baggage.
If the information provided in the pre-application is not correct, you may not be allowed to board the flight.
Centers for Disease Control and Prevention (CDC) has issued a notice that the entry requirements for all dogs on passenger and cargo flights arriving in the U.S. on or after August 1, 2024, is revised.
For details, please refer to "For Passengers Traveling with Dogs to the United States".
At the time of reservation, information on the length, width, and height of the pet cage and the total weight of the pet cage with your pet inside is required, so please prepare this information in advance.
You can complete the procedure using the ANA message service using the LINE app.
When you activate LINE, the text [International reservation for dog or cat] will be entered in the message entry field. Please send the message as it is.
If you are using a PC, you can start the LINE app from the 2D barcode below.
If you do not have LINE is not installed, please contact ANA.
Please contact ANA.
You can use the ANA Message Service to check whether pets are accepted on your desired flight.
When you activate LINE, the text [International availability check for dog or cat] will be entered in the message entry field. Please send the message as it is.
If you are using a PC, you can start the LINE app from the 2D barcode below.
For inquiries from outside Japan, please contact the relevant ANA branch office by phone.
The ANA Group provides assistance to passengers with physical difficulties such as sickness, injury, or disability, as well as passengers requiring other assistance (expectant mothers, elderly passengers, passengers with young children, unaccompanied minors, and passengers traveling with pets) so that they can enjoy a safe and comfortable flight.