Statements will be sent by post to customers who request them if they fulfill one of the following conditions:
Customers whose mileage balance has changed within the past three months
Customers who have completed retroactive registration procedures in the past three months
Customers who have redeemed Awards in the past three months
Statements will not be sent if you do not fulfill the conditions for issuance. In such cases, 500 miles will not be deducted.
A total of 500 miles will be deducted at the end of the final month in each applicable period for statement issuance (January-March, April-June, July-September, and October-December).
Regardless of whether you receive your statement or not, the deducted 500 miles cannot be refunded.
If you have less than 500 miles in your mileage account, no statements will be sent.
Only the statement (Performance Report) will be sent. (Please be aware that no other materials will be included.)
The issuance fee of 500 miles will not be charged for statements sent by e-mail (ANA mileage information). If you would like to receive statements by e-mail, please specify this via the "Change e-mail address" page.