Contact center congestion (phone calls and e-mail)

Due to the recovery in travel demand, we are currently receiving many inquiries and are experiencing difficulties in getting through on the phone. Also, it may take more than a week to reply to your email inquiry.

We apologize for any inconvenience this may cause you.

[Japan Domestic Flight Ticket]
Please check here for ticket handling such as changes and refunds.

[International Flight Ticket]
Please check here for ticket handling such as changes and refunds.

[Mileage]
Please check here for various procedures.

Please note that the following may resolve your question.
FAQ(Domestic Flights)
FAQ(International Flights)
FAQ(ANA Mileage Club)

February 21, 2025
All Nippon Airways Co., Ltd.

Search for the page you want using the site search function.

Site Search

Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines.

In the case of an external website, it may or may not meet accessibility guidelines.

Copyright © ANA・ANA X
Go Back to Top of Page