Feature Restrictions to ANA Website Renewal

Depending on your device's current date and time settings and the ANA website you are visiting, the days of the week may not be displayed accurately on the Search Results screen. We apologize for any inconvenience and kindly ask that you make your reservation based on the dates.

Currently, registration of partner airlines frequent flyer number is not available when making a new reservation. Please register  at  Online Check-in.

Flight Awards reservation for Unacompanied minors cannot  be made via ANA website. We apologize for the inconvenience and kindly ask you to contact  Reservations / ANA Mileage Club Service Center to make a resevation.

Please review and update each passenger’s email address and phone number as needed on the passenger information entry page.

(When logged in with an ANA Mileage Club membership, the child’s section will display the registered email and contact details from the ANA Mileage Club member profile.)

Additionally, on the payment information page, the “Name for receipt” will initially be set to the child’s name. Please update it to your preferred name if needed.

If your itinerary includes non-continuous segments using ground transportation such as trains or cars, the system may not account for the minimum connection time.

Example: Haneda (Flight) → Okinawa (Ship) → Ishigaki (Flight) → Haneda

Please check the required connection time for Japan domestic flights and International flights before making your reservation.

Currently, the refund amount for ANA Sky Coins is not being displayed. However, the refund is processed normally. After the refund, you can check the amount through your mile account.

Currently, some users on specific OS and iOS versions are experiencing input errors when entering passenger information. We apologize for any inconvenience this may cause. Please try entering the information again, or navigate back to the previous screen and then proceed with the operation once more.

An issue has been observed in the reservation list where segments of an itinerary are not displayed in the proper order. We are currently investigating the cause. We apologize for any inconvenience caused.

After completing your new reservation, please apply via “Reservation Details” → “Services” → “In-flight Meal”.

If you have ordered an In-flight Meal on a partner airline flight, your meal request will not be reflected on ANA website. To check the status, please contact Reservations / ANA Mileage Club Service Center or airport staff.

If your reservation includes a pet, online upgrades cannot be processed.
Please follow the steps below to complete your upgrade:

Currently, we are unable to cancel or change paid seat reservations on the ANA website. If you wish to cancel or change your paid advance seat reservation, please contact ANA Reservations and Information Center.

It has been discovered that e-ticket receipt issued do not have a QR Code after 15th April. If the QR code is not printed on the e-ticket receipt, you will not be able to enter the airport in India. Please print out the e-ticket receipt with the QR code printed from "Reservation Detail" page on ANA website and visit to the airport.