Notice of Request for Thorough Management of Web Passwords and Recommendation of Security Measures for ANA Mileage Club Members
Thank you for flying ANA.
Recently, it has been confirmed that third parties have been hijacking customers' e-mail accounts, stealing the authentication e-mail (one-time password) for two-step verification, and illegally logging in to the ANA website to update personal information without permission, or exploiting or misusing miles.
Please be careful to manage your customer identification information, such as your customer number, web password, and email account information.
In addition, we recommend the following measures to protect your personal information and mileage.
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Please do not use the same password for multiple sites.
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Please set a different password for the "Web Password" from the password for the e-mail account registered to receive important notices from ANA (one-time password).
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Please update your "Web Password" regularly.
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Please check your registered information and the number of miles you own regularly.
We apologize for any inconvenience this may cause you, and appreciate your understanding and cooperation.
February 20, 2025
ANA Holdings, Inc.
All Nippon Airways Co., Ltd.
