Beware of suspicious e-mails using the names of our company and our group companies (updated 12/25/2024)
Thank you for flying ANA.
Recently, we have been receiving suspicious e-mails that misuse the names of our company and our group companies to fraudulently obtain personal information.
The contents of these suspicious e-mails are that a third party sends fictitious e-mails to our e-mail address to encourage you to enter your personal information and exploit your personal information.
Although we may send e-mails such as information about reservations and product services, we do not send e-mails requesting customers' credit card numbers, PINs, or other information.
[Example 1 of suspicious e-mail]
<Subject>
ANA Mileage Club: Mileage Credit Information
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*
Subject lines other than the above may also be used.
<Text>
Thank you for using ANA Mileage Club.
We have recently confirmed that the following mileage has not been automatically credited.
We have contacted you to request that you correct and confirm your "ANA Mileage Club Membership Information".
━━━━━━━━━━━━━━━━━━━━━━━━━━
Unaccrued Miles
●● Miles
Expiration date before posting
●●●●
━━━━━━━━━━━━━━━━━━━━━━━━━━
The above mileage has not been automatically entered because there is a discrepancy between the "ANA Mileage Club membership information" currently registered and the information used at the time of reservation,
The above mileage is not automatically credited due to a discrepancy between your registered "ANA Mileage Club membership information" and the information you used at the time of reservation.
Please access the following URL to correct and confirm your information, and then manually credit the mileage.
https://●●●.com/
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*
This is the link in the actual e-mail.
Please note that the URL above is only valid for 72 hours after this e-mail is sent for security reasons.
If the deadline has passed, please contact the ANA Customer Service Center, or if you do not complete the mileage crediting process by the "pre-accrual expiration date" of ●●●●●, 20●●●●,
If you do not complete the mileage credit procedure by the "Expiration Date before posting," please note that your unaccounted-for mileage will be forfeited.
Miles that have been credited will expire one year from the date of accumulation.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
Thank you for your continued patronage of the ANA Mileage Club.
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All Nippon Airways Co.
ANA Mileage Club Office
*This email is for sending only and cannot be replied to.
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[Example 2 of suspicious e-mail]
<Subject>
【All Nippon Airways】Important Notice: Request for regular updating of ANA member registration information (with deadline)
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*
Subject lines other than the above may also be used.
<Text>
Thank you for flying ANA. We would like to inform you of an important notice.
We would like to inform you that your membership information has expired. We apologize for the inconvenience, but for your convenience, we would like to ask you to renew your membership information urgently. Please be aware that various inconveniences may occur if the expiration date is exceeded.
To update your membership information, please click on the link below. Please fill in the required information on the linked page and register your latest information.
Member Information Confirmation Procedure
https://●●●.com/
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*
This is the link in the actual e-mail.
Once again, thank you very much for your support and patronage of ANA.
[Example 3 of suspicious e-mail]
<Subject>
All Nippon Airways (ANA) [Important] There is a problem with your membership information. Please confirm your information.
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*
Subject lines other than the above may also be used.
<Text>
This is an important notice regarding your ANA membership information. We apologize for the inconvenience, but please click the link below to confirm your membership information.
Link: [http://●●●.com]
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*
In the actual e-mail, you will find the link in this section.
Your membership information has not been updated successfully due to inaccurate information in your membership information. If this is not corrected, some services may be restricted.
We appreciate your continued patronage of All Nippon Airways (ANA).
Sincerely yours
All Nippon Airways (ANA) Customer Service
If you receive any e-mail using the name of our company or our group companies that you do not recognize or whose contents are suspicious, please delete it.
December 25, 2024
ANA Holdings, Inc.
All Nippon Airways Co., Ltd.
