Updated on September 20, 2018

Handling of tickets for flights to/from Kansai Airport

【Apologies】
We are currently receiving many inquiries. This is causing a difficulty in reaching us by telephone.
Our replies to inquiries by email are also expected to be delayed significantly.
We apologize for causing inconvenience.

Customers Using Kansai Airport

We are accepting requests for flight ticket refunds and changes (transfers), regardless of the actual flight status, from customers scheduled to use Kansai Airport.

■Applicable airports: All flights to/from Kansai Airport
　Applicable period: September 5 to September 30,2018

<Public Transportation>
Customers using Kansai Airport are advised to check the latest public transport information before traveling.
Please come to the airport with plenty of time to spare as public transport is expected to be congested.
Kansai Airport Transportation Enterprise Official Site

<Flight Ticket Handling>
■ Transferring to another ANA flight
■ Refunds

Updated on September 20, 2018
All Nippon Airways Co., Ltd.