ANA Domestic Flight Awards

For Tokyo and Osaka routes, Japan domestic flight awards can be used interchangeably between the listed airports.

Haneda Airport, Narita Airport

Itami Airport, Kansai Airport, Kobe Airport

• For routes to/from the 3 airports in northern Kyushu (Fukuoka, Kitakyushu, Saga) and the 2 airports in the Chugoku region (Hiroshima, Iwakuni), the departure and arrival airports cannot be changed.

• Miles will be refunded to their original mileage account groups and with their original expiration dates.
• The 3,000-mile cancellation charge will be deducted in order of the expiration date of the miles, starting with those soon to expire. If there are miles with the same expiration date in different mileage account groups, they will be automatically added together and deducted in the following order of priority.
  Order of priority for combining miles: Group 4→3→2→1

• Only miles that have not expired at the time of refund will be refunded to their original mileage account groups and with their original expiration dates.
• Miles that have expired at the time of refund processing cannot be refunded.
• The 3,000-mile cancellation charge will be deducted in order of the expiration date of the miles, starting with those soon to expire. If there are miles with the same expiration date in different mileage account groups, they will be automatically added together and deducted in the following order of priority.
  Order of priority for combining miles: Group 4→3→2→1

To reserve an alternative flight, please go to the reservation details screen on the ANA website to complete the necessary procedures or call us.

• You can change your flight to a new flight with vacant seats departing within 30 days of the scheduled departure date. (Requests can be made after the flight is delayed or canceled.)
• Please complete the necessary procedures within the 10 days following the departure date on your reservation.

• If the required mileage increases after changing to another flight, this additional mileage will not be requested from customers. *1
• If the required mileage decreases after changing to another flight, the difference will be refunded. *1
  • Miles will be refunded based on the difference calculation method specified by ANA.
  • The difference of miles with the farthest expiration date that was used upon awards redemption will be refunded into their original mileage account group with the original expiration date.
    If you have miles in different mileage account groups with the same expiration date, the miles will be refunded in the following order of priority.
    Refund priority: Group 1→2→3→4
  • Miles expired at the time of refund procedures cannot be refunded.

To request a refund, please go to the reservation details screen on the ANA website to complete the necessary procedures or call us.

• Please complete the refund request procedures within the 10 days following the scheduled departure date of your reserved flight. (Refund requests can be made after the flight is delayed or canceled.)
• If you have unused sectors but would only like to request a refund for some of them, you will not be able to do so on the ANA website. Please contact the ANA Mileage Club Service Center

No cancellation charge will apply.

Miles will be refunded to their original mileage account groups and with their original expiration dates.

Out of the miles that were deducted for flight award redemption, we will calculate how many were used for refundable sectors. We will then refund these miles in order of the latest expiration date, and they will be refunded to their original mileage account groups and have their original expiration dates.If there are miles with the same expiration date in different mileage account groups, they will be refunded in accordance with the following order of priority.
Order of priority for refunding: Group 1→2→3→4

To reserve an alternative flight, please go to the reservation details screen on the ANA website to complete the necessary procedures or call us.

• You can change your flight to a new flight with vacant seats departing within 30 days of the scheduled departure date. (Requests can be made after the flight is delayed or canceled.)
• Please complete the necessary procedures within the 10 days following the departure date on your reservation.

• If the required mileage increases after changing to another flight, this additional mileage will not be requested from customers. *1
• If the required mileage decreases after changing to another flight, the difference will be refunded. *1
  • Miles will be refunded based on the difference calculation method specified by ANA.
  • The miles to be refunded to settle the difference will be valid until the end of the month 36 months after the point of refund. Furthermore, they will be refunded to their original mileage account groups in accordance with the following order of priority.
    Order of priority for refunding: Group 1→2→3→4

To request a refund, please go to the reservation details screen on the ANA website to complete the necessary procedures or call us.

• Please complete the refund request procedures within the 10 days following the scheduled departure date of your reserved flight. (Refund requests can be made after the flight is delayed or canceled.)
• If you have unused sectors but would only like to request a refund for some of them, you will not be able to do so on the ANA website. Please contact the ANA Mileage Club Service Center

No cancellation charge will apply.

Miles will be refunded to their original mileage account groups. The miles to be refunded will be valid until the end of the month 36 months after the point of refund.

Out of the miles that were deducted for flight award redemption, we will calculate how many were used for refundable sectors. The miles to be refunded to settle the difference will be valid until the end of the month 36 months after the point of refund. Furthermore, they will be refunded to their original mileage account groups in accordance with the following order of priority.
Order of priority for refunding: Group 1→2→3→4