RESERVING AND PURCHASING INTERNATIONAL FLIGHTS ON THE ANA Philippines WEBSITE

RESERVING AND PURCHASING INTERNATIONAL FLIGHTS ON THE ANA Philippines WEBSITE

The following is a guideline for how to purchase international flight tickets and other services on ANA's Philippines Website (ANA Website).

  • NOTE: for ticket and other purchases on other ANA websites, refer to that website for applicable conditions and rules.

Reservation Period

Generally, the reservation period for ANA international and Japanese domestic flights is open from 355 days in advance (starting at 8:00am Philippine Time) until 6 hours before boarding.

  • NOTE: the reservation period may vary, depending on the fare type. The reservation period may vary for flights operated by other airlines.

Flights Accepted for Reservations

On the ANA website, you can reserve all ANA Group carrier flights (including Japan domestic flights which are used to connect to or from an international flight), codeshare flights, and flights operated by other airlines.
However, codeshare flights and flights operated by other airlines must be reserved together with an ANA Group carrier flight or a codeshare flight to or from Japan.

New Reservations, etc. on the ANA Website

New reservations, and purchases, some changes, and cancellations of these reservations are generally permitted for any of the flights referenced in the preceding paragraph, but conditions, restrictions or fees may apply, depending on the fare type.

Time Zone

The ANA Website is set to the Philippine Time zone. For reservations departing from countries outside Philippine, the time zone and restrictions for these reservations will be based on the local time in the departing country.

Flying with Lap Infant

A reservation may include one infant per adult if the infant does not occupy a separate seat. For details, see Bookable number of persons, child bookings.

Customers Requiring Special Arrangements

The following customers must contact ANA Call Center.

  • Pregnant passenger; If the expected date of birth is within 28 days from boarding period
  • Customers who are requesting special inflight meals due to food allergies

At ANA, we strive to provide pleasant and comfortable flights to customers who need assistance such as customers with disabilities and elderly customers.
We established the ANA Disability Desk for customers with anxiety on their flight due to physical challenges caused by disease, injury, or disabilities in order to answer inquiries about the usage of aircraft and other requests.
If you require special attention or service, please do not hesitate to contact the ANA Disability Desk.

Special Arrangements Via ANA Website

Customer requests may be submitted via the ANA Website for.

  • special inflight meals that meet health-related or religious dietary requirements, such as child and vegetarian meals
  • wheelchair assistance to/from check-in and the gate for customers who have difficulty walking a long distance

For Reservations made through the ANA Call Center

Purchase and Ticketing

ANA will charge the applicable service fee to issue the tickets.

  • NOTE: you may only purchase tickets for a flight reservation on the ANA Website (and avoid the applicable service fee) if you made the flight reservation on the ANA Website.

Reservation Change

Please contact the ANA Call Center to make any reservation changes.

  • NOTE: the ANA Website will not accept changes to an existing reservation made through the Call Center. However, once your tickets have been issued, some changes can be made on the ANA Website. Please check with the ANA Call Center to confirm these details when booking.

Security of Personal Information

Please note that for your security, all pages on the ANA Website requiring the entry of your personal information are protected by high security SSL.

Valid E-Mail and Credit/Debit Card Required

When purchasing your ticket, you must provide a valid contact e-mail address and a valid credit card, debit card, or PayPal.
After confirming your reservation details and payment amount, please enter your credit card number, expiration date, security code and cardholder information to make your payment.
The ANA website offers payer authentication services based on the online payment security protocol 3-D Secure.

The following credit/debit cards are accepted, with no restriction on the card's issuing country.

Accepted credit and debit cards

VISA, VISA debit, VISA electron, MasterCard, MasterCard debit, American Express, JCB, Diners, UATP

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