This page provides information about service equipment and facilities available at the airport and on board the aircraft. Please note that some of the equipment is available only at certain airports, on certain aircraft types, or only in Japan.
For rental items that need to be reserved in advance, please contact the ANA Disability Desk.
If you download the app, you can document the announcement that is flowing at the boarding gate and display it on your smartphone.
In addition to Japanese, English, Chinese, and Korean are also supported, and can be translated and displayed in the language of your choice.
This boarding gate is wide enough for passengers using wheelchairs, strollers, and walking aids to pass through.
This is a boarding bridge with no steps. People in wheelchairs can cross smoothly.
This ramp is used to assist customers with boarding.
Assisted stretchers are used at airports at which passenger boarding lifts or wheelchair stair lifts are not available or equipped.
You can stay seated while the staff will take you up and down the stairs and to your seat in the cabin.
Sapporo (New Chitose), Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Itami), Osaka (Kansai), Osaka (Kobe), Fukuoka, Okinawa (Naha), Wakkanai, Okhotsk Monbetsu, Memanbetsu, Asahikawa, Nemuro Nakashibetsu, Kushiro, Hakodate, Aomori, Odate-Noshiro, Akita, Shonai, Sendai, Fukushima, Hachijojima, Niigata, Shizuoka, Toyama, Komatsu, Noto, Okayama, Hiroshima, Iwakuni, Yamaguchi Ube, Tottori, Yonago, Hagi-Iwami, Takamatsu, Tokushima, Matsuyama, Kochi, Saga, Oita, Kumamoto, Nagasaki, Tsushima, Goto Fukue, Miyazaki, Kagoshima, Miyako, Ishigaki
This is a dedicated airport vehicle equipped with a lifting device. When boarding is conducted using boarding stairs, the passenger boarding lift can be used to elevate the customer in a wheelchair directly to the aircraft door.
Sapporo (New Chitose), Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Itami), Osaka (Kansai), Fukuoka, Okinawa (Naha)
The wheelchair stair lift allows wheelchairs to be lifted over the boarding stairs.
May not be available with certain aircraft types.
Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Itami), Fukuoka, Okinawa (Naha), Rishiri, Hakodate, Okayama, Matsuyama, Kumamoto, Miyako, Ishigaki
This is an option for boarding the aircraft if a passenger boarding lift or wheelchair stair lift is not available. S-Max with its driving function enables smooth boarding as it assists in the ascending and descending of stairs and moving to the seat in the cabin while as state of customer seating.
Tokyo (Narita), Osaka (Itami), Okhotsk Monbetsu, Sendai, Fukuoka