Customers with Hearing and Speech Disabilities

Customers with Hearing and Speech Disabilities

This page provides information about equipment and services for customers with hearing and speech disabilities.

Reservations

Reservations can be made through the ANA WEB site and e-mail service.
If you need assistance with boarding, please let us know at the time of booking.

Hearing Dogs

Hearing dogs are allowed on board free of charge if you wish to bring them with you. Please inform our staff at the time of reservation or check-in.
Upon checkin, we may visually inspect documents, harnesses, tags, etc. that certify that the dog is a hearing dog.

For international travel, entry/exit requirements for assistance dogs vary by country/region. Customers are requested to prepare all necessary documents (export quarantine certificate, health certificate, import certificate, etc.) for import/export of animals in advance by checking with the quarantine station, embassy, etc. in the country/district of departure and destination.
If you are entering/leaving Japan or transferring to/from Japan, please check the Ministry of Agriculture, Forestry and Fisheries website "Animal Quarantine ServiceOpens in a new window.In the case of an external site,it may or may not meet accessibility guidelines." and the Ministry of Health, Labor and Welfare website "Information for Assistance Dog Users Traveling from AbroadOpens in a new window.In the case of an external site,it may or may not meet accessibility guidelines.".

Customers traveling to or transiting in Hong Kong with assistance dogs are required to apply for a special permit from the Agriculture, Fisheries and Conservation Department (AFCD)Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines. in Hong Kong prior to travel. It may take up to two weeks from application to approval.

For further information, please refer to Customers with Assistance Dogs.

Using a Cochlear Implant or Hearing Aid

If you are using a cochlear implant or hearing aid with a remote control or remote communicator, please turn off the remote control or remote communicator during flight, as these devices have the ability to emit radio waves. The main unit can be used as it is.

Escort

If any of the following applies to you, you are requested to have an escort ride in the seat next to you.

  • Those who are unable to properly understand the safety instructions given by our staff.
  • Those who are unable to take care of their own personal care (*).
  • * "Personal care" means
    Eating, drinking, use of restrooms (including putting on and taking off clothes), etc.
Notes

An escort is required to provide assistance at the airport, during boarding, during the flight, during disembarkation, and in case of emergency evacuation.
Cabin attendants are not able to provide assistance with personal care, please make sure to have an escort to assist you.
You are requested to provide your own supplies for assistance.

Seat Preferences

Please note that for safety reasons emergency exit row seats are not available for customers who need assistance.

  • * Your assigned seat may be changed without prior notice due to changes in aircraft type and other unavoidable reasons.

Codeshare Flights

When using codeshare flights, the rules and services of the operating carrier apply. Please contact each company for details.For details, please refer to "For Codeshare Customers".