Guide to the Apply for Compensation Site

Select a language.

Click "Apply for Compensation".

Enter passenger information.
Please enter the passenger's full name exactly as it appears on the boarding pass.

Continue entering passenger information.
Click here for information on how to search for your compensation claim number, confirmation number, passenger number and reservation number.

Continue entering passenger information.
Enter the flight number provided by text, app, email, etc. Please check here for codeshare flight tickets.

(Applying for multiple people)
Please enter the number of accompanying passengers only when claiming for their expenses, such as for accommodation and travel. Please refer to the Frequently Asked Questions section for errors when applying for multiple people.

Confirm the information you have entered.
For passengers with multiple claims, please submit an application for each claim.

Instructions on how to receive compensation will vary depending on your place of residence and the details of your claim. Select your preferred method of payment.

• * If you reside outside of Japan and wish to receive payment in a currency other than USD/EUR/GBP/CNY, or by a method other than PayPal, please inquire at an ANA airport counter or over the phone. We apologize for any inconvenience.

Enter your email address.

• * Passengers who have chosen payment via bank transfer (in Japanese Yen) or e-money will receive a separate URL from an ANA domain (@121.ana.co.jp). We may also contact you at the email address you provided if there are any issues with payment. Please enter an email address that is readily accessible.

Enter the necessary payment information.
Information required varies depending on which of the following payment methods is requested.

• USD bank transfer
• EUR bank transfer
• CNY bank transfer
• GBP bank transfer
• ANA Miles/SKY COINS
• ANA travel voucher
• Star Alliance Member Airline miles
• PayPal

Proceed to STEP 11 after entering the necessary information.

Enter your account information. Check that there are no errors, and then click "Next".

Enter your account information. Check that there are no errors, and then click "Next".

Enter your account information. Check that there are no errors, and then click "Next".

• * Please ensure that the beneficiary's name matches the account holder name. (Chinese nationals should use Chinese characters, and foreign nationals should use the Latin alphabet.)
• * CNAPS is a bank's branch number. Please contact your bank if you have any questions.

Enter your account information. Check that there are no errors, and then click "Next".

Enter your 10-digit ANA number.

• * If you had not registered to be an ANA Mileage Club Members at the time of booking or boarding, please select another payment method.

Enter your address for the travel voucher to be sent to.

• * Only available for residents of Japan.

Enter your preferred airline's mileage membership number.

Enter your PayPal account information.

• * Due to PayPal's terms and conditions, only the following currencies can be used:
  CAD, CZK, DKK, EUR, HKD, ILS, JPY, MXN, NZD, NOK, PLN, GBP, SGD, SEK, CHF, USD, AUD, HUF, PHP

The receipt upload screen will only be displayed when claiming for accommodation, transportation, etc. Please have your receipts handy and fill in the required information.

• * Use only the currency shown on applicable receipts.

The receipt upload screen will only be displayed when claiming for accommodation, transportation, etc. If claiming for travel expenses, click "Add Travel Expense" and enter the required information.

• * Use only the currency shown on applicable receipts.

If no changes are required after checking the application details, click the "Confirm" button at the bottom.

• * Please be aware that the payment method cannot be changed after confirmation.

The application is complete. Please keep your claim number on hand as it may be necessary when contacting ANA, etc.

• * In the case of calculating various expenses associated with delays and cancellations (accommodation, transportation, etc.), it takes approximately two weeks to confirm application details. Refer to the "Check Application Status" section on the Apply for Compensation site to track your application's progress.