AFA is a service for members who live outside Japan which allows you to combine the miles earned by your family, and to redeem awards such as ANA and Partner Flight Awards, and ANA International Upgrade Awards.
ANA Mileage Club members (the primary member) who reside outside Japan can register 2-8 family members (including themselves) for this service. The registered family members can be their spouse or same-sex partner, and relatives within 2 degrees of kinship.
Registration of only for the primary member is not accepted.
Please note that this service is not available if the registered address for ANA Mileage Club is within Japan.
Registration Fee
A registration fee of 1,000 miles shall be required for registration of this service (new registration and registration of additional changes).
The registration fee cannot be combined.
Registration fee shall be deducted from the Primary Member's mileage account.
Mileage Accrual
Mileage is accrued by each individual ANA Mileage Club member's membership number. Mileage is not accrued by all family members (as a single unit) who are registered for this service.
Method for Combining Mileage
Mileage is combined automatically in accordance with the following order of priority.
Combining Miles Required for Price Adjustments in Conjunction with Award Applications and Seasonality Changes
Earliest expiration date
If there are miles with the same expiration date in different mileage account groups, they will be automatically combined in accordance with the following order of priority.
Order of priority for combining miles: Group 4→3→2→1
Lowest mileage balance
Primary Member
Family Members
Combining Miles Required for Refund Handling Fees
Earliest expiration date
If there are miles with the same expiration date in different mileage account groups, they will be automatically combined in accordance with the following order of priority.
Order of priority for combining miles: Group 4→3→2→1
Lowest mileage balance
Family Members
Primary Member
Refunding of Miles
Most recent expiration date
If there are miles with the same expiration date in different mileage account groups, they will be refunded in accordance with the following order of priority.
Order of priority for refunding: Group 1→2→3→4
Highest mileage balance
Family Members
Primary Member
All miles credited to customers' accounts are divided into four different groups (Groups 1 to 4) . The expiration date and benefits/procedures for which miles can be used vary by group.
For information on how each mileage account group differs, please see What is a Mileage Account Groups?
How to Use the AFA Service
1. Register for AFA Service
After the primary member has logged in, please fill out the Registration Form.
* Registration may take approximately 2 weeks.
* The registration fee will be deducted by 1,000 miles from the miles valid at the time of registration.
* We may request documents to prove the residence or relationship upon registration.
You can redeem ANA Flight Award Economy Class HKG-TYO round trip by 20,000 miles with regular season.
* Mileage will be deducted from member who has miles expiring first.
4. Award Ticket Issued
Using Awards
When using an award, the primary member and their family members will combine mileage from their individual accounts for redemption.
How to Use Awards
The Primary Member should apply for awards in the following methods.
Online
Make a reservation through the ANA website for an available airline or itinerary.
For ANA International Flight Awards or ANA Partner Airline Flight Awards, reservation changes can be requested through the ANA website.
For ANA Domestic Flight Awards, reservation changes cannot be requested through the ANA website.
Reservation refunds cannot be requested through the ANA website.
Telephone
The primary member must contact the ANA Mileage Club Service Center for their country or region by the request deadline for the relevant award.
Note : Please request award redemption with combined miles within the period of validity of the accrued mileage. Expired mileage cannot be combined.
Based on the condition that any of the members contributing miles must have accrued miles from at least 1 ANA Group international flight within 3 years from the time of the redemption request.
* Even if a customer has been registered for the ANA Mileage Club Family Account Service Miles program, the person must also be registered as an award user. See Using and Sharing Awards page for more information about customers who are eligible to use awards.