Customers Requiring an Assist Seat / Support Belt (Devices to Help Maintain a Sitting Position)
This page provides information about upper body holding aid equipment including assist seats and support belts for customers who have difficulty in keeping a seated position.
Reservations
Assist seats, support belts, pillows, and blankets are available free of charge to help customers keep the upper part of their body in place.
Lendable Upper Body Holding Aid Equipment
Assist Seat
Size-S
Height limit: 19-40 inches (48-101 cm)
Weight limit: 5-39 lbs. (2.3-18 kg)
The seat will be set to face backward if the passenger weighs less than 20 lbs. (9 kg).
Size-M
Height limit: 31.5-45.25 inches (80-115 cm)
Weight limit: 22-108 lbs. (10-49 kg)
Size-L
Height limit: 45.25-57 inches (115-145 cm)
Weight limit: 22-108 lbs. (10-49 kg)
Reservation in advance is required.
It may not be available in the seats of some aircrafts.
There are seating restrictions depending on the size, so please contact the ANA Disability Desk.
In corporation with SEEDS CO., LTD, Assist Seat Size-M/Size-L are modified and developed Carrot-3 car seat for use and installation on aircraft cabin seat.
"CARROT3" History of Development
The preferred choice in 39 countries
With the awareness that there are only a few tailored car seats made for children with disabilities, motivated the development of the CARROT car seat.
The initial stages of development began in 1997 and from that, the first CARROT chair emerged in 1999. This had been the first car seat for children with disabilities produced in Japan that complies with all of Japan's safety standards including crash tests.
The CARROT series has been the preferred choice by children in 39 countries including Germany, United States and Australia along with Japan. Since its inception, we have been dedicated to its development and improvement, in keeping with current standards and feedback we receive. We continue to strive for excellence in all of its facets.
Support Belt
A support belt is a supplementary belt designed to hold the upper body. Support belts are available free of charge for customers who experience difficulty in maintaining an upright seated position for reasons such as a disability.
- We lend the vest type and belt type as one set.
- Reservation in advance is required.
- It may not be available in the seats of some aircrafts.
Pillow/Blanket
Pillows and blankets may be inserted in the space between the seat and the passenger to provide additional support and stability while seated.
- Reservation in advance is required.
- * You may bring a CARES or a child seat that has been approved by Japan (MLIT), Europe (ECE R44) or the U.S. (FMVSS213) on board the aircraft and use it to help you maintain a seated posture.
- * You may also be able to use your own assistive equipment for postural support on board. For assistive equipment that attaches to the seat, please inform the ANA Disability Desk of its shape, size, and how it will be attached, as we will need to confirm in advance whether it is safe to use. If you have any concerns about the boarding process, please contact us so that we can make the necessary arrangements to ensure your safety.
Approximate Time of Arrival to the Airport
Japan Domestic Flights
48 hours prior to departure
International Flights
96 hours prior to departure
Seat Preferences
Please note that for safety reasons emergency exit row seats are not available for customers who need assistance.
- * Your assigned seat may be changed without prior notice due to changes in aircraft type and other unavoidable reasons.
- * Some Japan domestic fares are not eligible for online advance seat reservation.
- * Installation may require some adjustments with the seat.
Escort
If any of the following applies to you, you are requested to have an escort ride in the seat next to you.
- Those who are unable to properly understand the safety instructions given by our staff.
- Those who are unable to take care of their own personal care (*).
- * "Personal care" means
Eating, drinking, use of restrooms (including putting on and taking off clothes), etc.
Notes
An escort is required to provide assistance at the airport, during boarding, during the flight, during disembarkation, and in case of emergency evacuation.
Cabin attendants are not able to provide assistance with personal care, please make sure to have an escort to assist you.
You are requested to provide your own supplies for assistance.
Codeshare Flights
For codeshare flights operated by our partner airlines, the regulations of the relevant partner airline will apply. Special assistance on such flights may differ from that offered by ANA. For details, please contact the partner airline operating the flight directly.
Japan Domestic Flights
Available for customers using ANA, AIRDO, and Solaseed Air-operated flights.
For other airlines, please contact the ANA Disability Desk.
International Flights
Customers using ANA-operated flights reserved with an ANA flight number are eligible.
Boarding
Please arrive early at the airport in order to have leave enough time for necessary procedures.
Approximate Time of Arrival to the Airport
Japan Domestic Flights
60 minutes prior to the departure time
International Flights
120 minutes prior to the departure time
Pre-boarding Service
Pre-boarding service is available for passengers who need assistance.
If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.
Arrival
If you have requested assistance for disembarkation, please remain seated until our staff comes to your seat to escort you off the aircraft. Our staff will escort you to the arrival lobby or to the person meeting you for pickup. Please feel free to ask. Please request this service upon making your reservation or contact the ANA Disability Desk to request it instead.