Human Rights Due Diligence

The ANA Group has established a mechanism for human rights due diligence, in accordance with the processes detailed in the United Nations Guiding Principles on Business and　Human Rights. Human rights due diligence is an ongoing process of conducting preventive surveys and investigations, implementing appropriate measures to address adverse impact, and disclosing progress and results of such measures, in order to prevent and mitigate a company’s adverse human rights impacts in society.

Human Rights Due Diligence Process

Please see the Human Rights Report 2023 for more details PDF Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines.

Human Rights Impact Assessment

Based on the "Priority Human Rights Issues" identified in FY2022, the ANA Group conducts ongoing human rights impact assessments to explore the potential risks associated with each theme.

In FY2025, marking three years since the initial identification, we conducted a re-assessment and review of these priority issues in response to evolving social requirements, stakeholder expectations, and changes in the business environment.

  • Internal Workshop (June 2025) Sixteen representatives from various ANA Group companies and departments participated in an in-person workshop facilitated by a third-party organization (Caux Round Table Japan). The session focused on evaluating whether the existing themes remain critical human rights risks for the ANA Group and its contractors, while also identifying any emerging or overlooked potential risks to enhance the effectiveness of out future human rights due diligence.
  • Dialogue with External Experts (October 2025) We invited five international experts in the field of "Business and Human Rights" to receive feedback on the ANA Group's initiatives. We received specific recommendations to improve effectiveness in areas such as the comprehensiveness of human trafficking countermeasures, the utilization of third-party experts in procurement processes, the promotion of intercultural understanding for foreign workers, and the thorough dissemination of grievance mechanisms.

Identification of Priority Human Rights Issues

Based on the re-assessment and workshop discussions in FY2025, as well as recommendations from external experts, the ANA Group has updated its "Priority Human Rights Issues" to be prioritized from FY2026 as follows:

Priority Human Rights Issues from FY2026
Theme 1

Addressing Human Rights Issues Related to Foreign Workers

We will monitor working environments by integrating the perspectives of rights-holders identified through human rights due diligence and grievance mechanisms. Should any adverse impacts be identified, we will strive to implement prompt and effective remedies.
Theme 2

Addressing Human Rights Issues in the Supply Chain

To ensure responsible procurement throughout the supply chain, we require all suppliers to comply with the ANA Group Procurement Policy. We will further enhance transparency regarding compliance by utilizing third-party evaluations to identify potential human rights risks. In the event that issues are identified, we will take immediate action to ensure improvement and mitigation.
Theme 3

Prevention of the Use of Airplanes in Human Trafficking

To prevent the services provided provided by the ANA Group from being exploited by third parties for human trafficking, we will strengthen our preventive frameworks and actively promote awareness-raising initiatives in close collaboration with relevant external organizations.
Theme 4

Respect for Human Rights in the Utilization of AI

In alignment with the "ANA Group AI Policy," we will maximize the potential of AI technology from a human-centric perspective. We are committed to addressing AI-related risks with a responsible attitude to ensure the continued protection of human rights.

Note: Regarding the previous theme "Protection of Customer Information and Privacy," we will continue our efforts within our daily management systems, as a dedicated organization and framework have been established within the Group.

Management Systems for Other Human Rights Themes
Issues identified during the human rights impact assessment process that already have established management frameworks within the Group will continue to be addressed through our routine management systems.

Reference
We have disclosed information based on the following Priority Human Rights Issues identified during each period:

  • Through FY2022
    1. Respect the Human Rights of Migrant Workers in Japan
    2. Strengthen Supply Chain Management of In-Flight Meals
    3. Prevent the Use of Airplanes in Human Trafficking
    4. Eradicate Corruption
  • FY2023-FY2025
    1. Respect the Human Rights of Migrant Workers Working at Contractors and Vendors in Japan and Overseas
    2. Identify Human Rights Issues and Environmental Burdens in the Supply Chain
    3. Prevent the Use of Airplanes in Human Trafficking
    4. Protect Customer Information and Give Consideration to Privacy
    5. Respect Human Rights When Providing AI, Metaverse and Other Services
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