Inquiries from the United States
This page contains information on making inquiries with ANA. You can also browse common inquiries, though you can choose to interact with our new 24/7 chatbot if you'd prefer automatic responses. Note: The ANA chatbot cannot make ticket reservations, cancel or change reservations, or register/change ANA Mileage Club member information. Make sure to not enter any personal information (e.g., card number, name, address, telephone number, email address) or reservation information.
Procedures and Information
You can also confirm reservation changes and flight status online.
General Inquiries(FAQ)
Inquiries About Flight Tickets
Before making your inquiry, you can also check for more information on this website.
Notice for Passengers Flying on United Codeshare Flights
- Customers flying with a United Airlines codeshare flight number can request their seat assignment on the ANA website. You can access the seat map screen after inputting your booking information on the Search Reservation page.
- You can access your flight information by inputting your six digit reservation number (you can input the six digit number from United Airlines) or 13 digit e-Ticket number (starting with 016), followed by your name.
- When inputting your name, please be sure to enter full name as shown on your ticket. For more information on entering booking information, please go here.
Email Inquiry
- Please note reservations matters including but not limited to changes/cancellations, seat selections, special meal requests cannot be assisted by email.
- Due to high volume of emails received, response to email inquiries can take up to 2 - 3 weeks.
- Email service is not open weekend and US holidays.
Phone Inquiry
Reservation and Information
Inquiries in Japanese and English
- * This call will be handled in Japan or the U.S.
1-800-235-9262 (toll-free)
Business Hours : 24 hours (7 days/week)
International call charges will apply when calling from outside of the U.S.
Please note that you may be charged an access fee by the local provider when calling the number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to each service center.
When your call does not connect to the above number, please call the number below.
310-782-3011 (charged)
Business Hours : 24 hours (7 days/week)
Customers calling from outside of the U.S. should dial +1-310-782-3011. International call charges will apply.
* Ticketing service charge applies to per passenger for one set of flight tickets if you make a reservation by phone.
For details, please refer to "Ticketing Service Charge and Exchange/Reissue Service Charge (International Flights)".
Please refer to "How to Apply for ANA International Flight Awards" for ticket service charge for ANA International Flight Awards.
For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to each service center.
Inquiries in English
- * This call will be handled in Philippines
1-833-794-2238 (toll-free)
Business Hours : 24 hours (7 days/week)
* If you have inquiries below, please contact 1-800-235-9262
- Ticket and upgrade using frequent flyer miles
- ANA Mileage program
- Medical devices such as CPAP machines for use in-flight
International call charges will apply when calling from outside of the U.S.
Please note that you may be charged an access fee by the local provider when calling the number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to each service center.
* Ticketing service charge applies to per passenger for one set of flight tickets if you make a reservation by phone.
For details, please refer to "Ticketing Service Charge and Exchange/Reissue Service Charge (International Flights)".
Please refer to "How to Apply for ANA International Flight Awards" for ticket service charge for ANA International Flight Awards.
AMC Companion Fare
Inquiries in English and Japanese
- * This phone number is for only ANA Japan Domestic Flight user
- * This call will be handled in Japan
1-800-262-2230 (toll-free)
Business Hours : 4:00 p.m. - 1:00 a.m. PST, 5:00 p.m. - 2:00 a.m. PDT (7 days/week)
For inquiries about AMC Companion Fare, please call the number above. Calls will be connected to AMC Companion Fare Reservation Center in Japan.
Note: We do not accept inquiries on matters other than AMC Companion Fare at this telephone number.
For inquiries other than AMC Companion Fare, please call the reservation and information centers in Japan or the U.S. listed above.
For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to each service center.
Chat Inquiry
The ANA chatbot cannot make ticket reservations, cancel or change reservations, or register or change ANA Mileage Club member information.
For more details, please see the Automatic Response Service with the ANA chatbot.
ANA Mileage Club Contact Information
Contact the ANA Mileage Club for any mileage-related inquiries. Before making your inquiry, you can access the following in "Manage Profile"
After completing log-inOpens in, the following procedures can be completed under Manage Profile from My Menu:
At the Premium Member Service Desk, not to mention reservations for flights operated by the ANA Group,you can make inquiries about mileage service and premium member service.
Email Inquiry
- Please note reservations matters including but not limited to changes/cancellations, seat selections, special meal requests cannot be assisted by email.
- Due to high volume of emails received, response to email inquiries can take up to 2 - 3 weeks.
- Email service is not open weekend and US holidays.
Phone Inquiry
Inquiries in Japanese and English
Reservation and Customer Service Center in Japan or the U.S.
1-800-235-9262 (toll-free)
Business Hours : 24 hours (7 days/week)
International call charges will apply when calling from outside of the U.S.
Please note that you may be charged an access fee by the local provider when calling the number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to each service center.
When your call does not connect to the above number, please call the number below.
310-782-3011 (charged)
Business Hours : 24 hours (7 days/week)
Customers calling from outside of the U.S. should dial +1-310-782-3011. International call charges will apply.
For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to each service center.
ANA Disability Desk Contact Information
Email Inquiry
Your inquiries by email may take a long time for us to respond.If you are in a hurry, please contact us by phone.
If you have already processed your request by telephone or ANA website, we may refrain from replying by email.
Please note that we do not accept the following requests by email.
- Seat availability information, New reservation, Reservation change / cancellation, Airline ticket refund
- Technical questions about the PC itself
Phone Inquiry
Inquiries in Japanese and English
Within U.S.
For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to each service center.
1-800-235-9262 (toll-free)
Business Hours : 5:00 a.m. - 3:00 p.m. PST, 6:00 a.m. - 4:00 p.m. PDT (7 days/week)
When your call does not connect to the above number, please call the number below.
310-782-3011 (charged)
Business Hours : 5:00 a.m. - 3:00 p.m. PST, 6:00 a.m. - 4:00 p.m. PDT (7 days/week)
To request support after the above business hours, please contact the ANA Disability Desk in Japan.
FAX : 1-310-782-3135
Within Japan
0120-029-377 (toll-free)
Business Hours : 4:00 p.m. – 0:00 a.m. PST (7 days/week)
FAX : 0120-029-366
When your call does not connect to the above number, please call the number below.
0570-029-377 (charged)
Business Hours : 4:00 p.m. – 0:00 a.m. PST (7 days/week)
03-6741-8900 (charged)
Business Hours : 4:00 p.m. – 0:00 a.m. PST (7 days/week)
* If you wish to contact us from outside Japan, first dial the country code for Japan (81) and then the telephone number without the 0. An international call charge will apply.
FAX : 03-6741-8710
Other Inquiry
Forgotten Articles and Delayed/Damaged Baggage
- For specific contact information, please visit our Damaged, Lost and Left-Behind Items page.
- Lost items will be kept at the arrival airport. If you have left something behind, please contact the relevant arrival airport.
- If you first notice the damage after leaving the arrival airport, please report it to the airport at which you arrived no later than seven days after the date of receipt (excluding the date of receipt).
- Note that in some cases articles which are discovered within the airport rather than the aircraft cabin may be kept within the airport building or the local police station. Please inquire after confirming who you should contact.
ANA Airport Support Inquiries
Inquiries in Japanese and English
Within Japan
0570-029-701 (fixed rate from anywhere in Japan)
03-6741-8702 (charged)
Business Hours : 9:00a.m. - 6:00p.m. (7 days/week)
Dial a number above and select "2" when the automated voice system is prompted.
If you need to make an inquiry outside of the business hours of 9:00 a.m. to 6:00 p.m., please contact the International Reservation(Japan site only) and Customer Service Center.
Feedback
At ANA, we value your loyalty and are continuously striving to make your travel experience as seamless as possible. Your feedback is very important to us and will help improve our future services.
Email Inquiry
- Please provide alternate contact details (such as a phone number), as we may want to talk more about your feedback or suggestions, and in the event our emails do not reach you.
- Please refrain from using any part of the email you receive from us for secondary purposes (like posting on social media).
Phone Inquiry
Note: We do not have a walk-in facility at the address below. For inquiries or assistance with your reservation, please call 1-800-235-9262.
Address
ANA Customer Relations & Services
21250 Hawthorne Blvd., Suite 200
Torrance, CA 90503
Contact Information for the U.S Department of Transportation
Aviation Consumer Protection Division C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Emergency Contact Information
- Customers that use an ANA-operated flight departing from an EU member country, the U.S. or Mexico can register emergency contact details with ANA in the case of an accident.
- Customers that wish to register this information should print out the appropriate emergency contact information form below, complete the required sections of the form, and hand it to airport staff at the boarding gate on the day of departure from their home country.
- Note: Collected emergency contact information will not be used for commercial purpose. The information will be disposed of appropriately after the flight arrives at its destination.