Partner Airlines
Find information for terms and conditions on accruing mileage, how to register mileage and more when using ANA partner airlines.
Star Alliance Member Airlines
Star Alliance Connecting Partners
Notes
- The accrual rates are applied based on the eligible booking class of the boarding date.
- When using a codeshare flight operated by an ANA partner airline, mileage accrual will be based on the operating airline's booking class accrual rates. Therefore, accrual rates may differ and there may also be cases when mileage will not be accrued.
- For ANA discount fares as well as partner airline sectors within PEX fare itineraries, the accrual rates may differ according to the airline.
- Depending on the rules of the airline from which the ticket was purchased, each partner airline may have their own fares (booking classes) and flights that are not eligible for mileage accrual.
- Partner airlines may change accrual rates and booking classes that are eligible for accrual without notice.
- Some flights maybe not be eligible for mileage accrual on Codeshare flights operated under the codeshare agreement between ANA partner airline and 3rd party airline.
- Accrual rates for Star Alliance Round the World Fares differ according to the airline.
- Flights boarded on Garuda Indonesia (GA), Vietnam Airlines(VN) mileage accrual will be limited to codeshare agreement routes.
- Shandong Airlines flights (including codeshare flights) are not eligible for mileage accrual.
- Some flights are not eligible for mileage accrual for South African Airways operated by Airlink (flight numbers above 8000).
When Making the Reservation and Checking In
When Making the Reservation
Please register your 10-digit AMC membership number.
When Checking In
Present your ANA Card or ANA Mileage Club Card.
A short reference note (with information in English and Simplified Chinese) is available to explain what ANA's frequent flyer program partners need to do when you request mileage registration. It can be useful when completing procedures at the airport.
This is also required when purchasing a ticket under the ANA flight number for a codeshare flight that is operated by an ANA partner airline.
Notes
- The above procedures must be completed, even when using a codeshare flight under an ANA flight number that is operated by an ANA partner airline. Mileage accrual may not be processed automatically if the registration procedures are not completed during both reservation and check-in.
- Registering Mileage When Connecting to Another Flight:
Please present your ANA Card or ANA Mileage Club Card when making your connection.
- * Jet Airways (9W) cards currently cannot be registered through ANA SKY WEB.
- Please request registration by phone or at the check-in counter on the departure date.
After the Flight
Please ensure that you retain the required documentation*1 until after you have confirmed that the mileage has been credited to your account.
Even if you have completed the mileage registration procedures, there may be cases when mileage accrual may not be processed automatically due to system-related issues, etc., at the airline which operated the flight.
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*1.Boarding pass (original) and e-Ticket itinerary receipt or passenger ticket receipt (copies accepted)
When to Expect Your Mileage Credit
Mileage will be credited to your account between 3 days and 1 month after the departure date.
Retroactive Mileage Registration
Retroactive mileage registration for eligible ANA partner airlines are accepted online through the ANA website. Mileage registration applications by phone are not accepted.
(Virgin Atlantic retroactive application is processed by email or postal mail.)
Customers who did not register their ANA Mileage Club membership number (10 digits) in advance as well as customers who did not receive their accrued miles after the flight due to system-related issues at the operating airline can retroactively register their miles at any time between 3 days and 6 months after the departure date.
- When requesting for retroactive mileage credit though the ANA website, mileage credit maybe instant or may take up to 4 weeks. When applying by email or postal mail, process may require approximately 1 month.
- Only customers who have completed the procedures to join the ANA Mileage Club can apply for retroactive mileage registration. (Submitting a retroactive mileage registration application is not equivalent to applying to join the ANA Mileage Club.)
- Application results can be checked through the Retroactive Registration Details page from My Menu after logging into your AMC account. Responses to individual inquiries regarding the status of mileage accrual, etc., will not be provided.
- Any mileage accrual will be denied before ANA Mileage Club enrollment date.
Partner Airlines Who Accept Retroactive Mileage Registration
Star Alliance Members
- Aegean Airlines
- Air Canada
- Air China
- Air India
- Air New Zealand
- Asiana Airlines
- Austrian Airlines
- Avianca
- Brussels Airlines
- Copa Airlines
- Croatia Airlines
- EgyptAir
- Ethiopian Airlines
- Eva Air
- LOT Polish Airlines
- Lufthansa
- Shenzhen Airlines
- Singapore Airlines
- South African Airways
- Swiss International Airlines
- TAP Portugal
- Thai Airways International
- Turkish Airlines
- United Airlines
Star Alliance Connecting Partner
- Juneyao Airlines
Non-Star Alliance Ana Partners
- Air Dolomiti
- Air Macau
- Etihad
- Eurowings
- Garuda Indonesia
- Olympic Air
- Philippine Airlines
- Vietnam Airlines
- Virgin Australia
Airlines Who Only Accept Retroactive Mileage Via Email or Post Office
- Virgin Atlantic
How to Log In, Email, or Mail Us for Retroactive Mileage Processing
Online Instructions
See our step-by-step guide to entering your information.
Email Instructions
After you have logged in, please attach your confirmation documents (see below) and register your retroactive mileage on the Retroactive Mileage Registration page.
It takes up to 1 month from submission to process completion. Send attachments as .pdf .jpg .jpeg .gif .png formats.
Postal Instructions
Please send the documents required (see below) to the following address. They must be received within 6 months from the departure date.
ANA Mileage Club Service Center
Attn: Retroactive Mileage Registration
Kamata Post Office District, 144-8526
Only regular postal mail will be accepted. Applications which are sent by courier or express delivery services will not be accepted.
Documents Required for Retroactive Mileage Registration
- e-Ticket Itinerary Receipt (receipt issued by an airline or travel agency which indicates the flight number, flight information, booking class, etc.) or passenger ticket receipt (copies accepted)
- Boarding pass (original)
- If mailing ONLY, download and print the Mileage Retroactive Registration Application Form
To check your status at any time, log into the Members-only section of the ANA site. Acceptance can take between 3 to 6 months.
Notes
- Mileage registration applications by phone are not accepted.
- If the application is submitted after 6 months had already passed, the retroactive mileage registration will not be approved.
- Only customers who have completed procedures to join ANA Mileage Club can apply for retroactive mileage registration. (Submitting a retroactive mileage registration application is not equivalent to applying to join AMC.)
- The status of the retroactive mileage registration application can be checked via the ANA website. Responses to individual inquiries regarding the status of mileage accrual, etc., will not be provided.
- Retroactive mileage registration is possible starting from 3 days after the departure date.
Points to Note When Submitting an Application Through the ANA Website
- Please retain all documents which are required for retroactive mileage registration until you have confirmed that the mileage has been credited to your account.
- When submitting an application for an ANA domestic flight, select Mileage Credit for ANA Japan Domestic Flights under Retroactive Registration.
- Please note that the session will time-out after 30 minutes of inactivity and all previously entered information will be deleted.
Points to Note When Submitting an Application by Email
- Please retain all documents which are required for retroactive mileage registration until you have confirmed that the mileage has been credited to your account.
- The retroactive mileage registration application will not be processed if any of the required documents are missing.
Points to Note When Submitting an Application by Post
- All documents which are submitted in relation to a retroactive mileage registration application, including the Mileage Retroactive Registration Application Form, will not be returned. If you wish to retain any of the documents, please make a copy before sending the original. (All received documents will be appropriately disposed after the mileage registration application has been processed.)
- The retroactive mileage registration application will not be processed if any of the required documents are missing.
- If the AMC member information on the Mileage Retroactive Registration Application Form does not match what is actually registered to the AMC member's account, all received documents will be sent back to the sender.
- When sending a retroactive mileage registration application by post, the customer is responsible for all necessary postage fees. Postage fees will not be refunded.
- Only regular postal mail will be accepted. Applications which are sent by courier or express delivery services will not be accepted.
Mileage Accrual Terms & Conditions for Partner Airlines
Basic mileage is multiplied by the accrual rate for the relevant fare type to calculate the amount of mileage that will be earned from an international flight. The accrual rates for each fare type differ according to the partner airline.
Mileage is based on the Ticketed Point Mileage (TPM) that is published by the International Air Transport Association (IATA) every autumn.
This published TPM is applicable to the subsequent 1-year period starting from January 1.
- For Mileage Accrual: Flights used from January 1 to December 31
- For Awards: Tickets issued from January 1 to December 31
Mileage Accrual Eligibility
- Only flights used by the AMC member themselves are eligible for mileage accrual.
- The same accrual rate applies to both child fares and adult fares.
- For upgrades which do not involve payment of any fare differences (including ANA Upgrade Awards), mileage accrual is calculated according to the class of the originally purchased ticket. However, if an upgrade award from an ANA partner airline's frequent flyer program is used, the originally purchased ticket will not be eligible for AMC mileage accrual.
- Even for upgrades which involve payment of fare differences, mileage accrual may still be calculated according to the class of the originally purchased ticket.
- For downgrades, mileage accrual is calculated according to the travel class that is actually used.
- Bonus miles are only accrued if the miles for the eligible flight have been registered to AMC.
- Even if a customer reserves and uses multiple seats (to accommodate carry-on baggage such as musical instruments or art works), mileage will only be accrued for 1 seat.
- For partner airline sectors within ANA fare itineraries, the accrual rates may differ according to the airline.
- Accrual rates for Star Alliance Round the World Fares differ according to the airline.
- Accrual rates and booking classes that are eligible for accrual may change without notice.
- Each partner airline may have their own fares (booking classes) and flights which are not eligible for mileage accrual.
Not Eligible for Mileage Accrual
- Complimentary tickets
- Award tickets
- Special discount tickets
- Charter flights
Notes
- Even if you had completed the mileage registration procedures, there may be cases when mileage accrual might not be processed automatically due to system-related or other issues at the airline which operated the flight. Hang on to all your documents required for retroactive mileage registration (boarding pass, passenger ticket receipt, and e-Ticket Itinerary Receipt) until after you confirmed that mileage from your flight has been credited to you.
- Mileage will not be accrued if the flight is not actually used. (This includes cases involving delays and cancelations.)
- Duplicate mileage registration with partner airline frequent flyer programs isn't allowed.
- Mileage which had been registered to a frequent flyer program (including mileage registered with another airline's temporary frequent flyer card) cannot be transferred to AMC. Likewise, mileage which had been registered to AMC cannot be transferred to another airline's frequent flyer program.