About the Service
This desk is available to ANA Diamond Service Members.
Please call the Diamond Service Desk exclusive for Diamond Service Members. Services available from and not limited to make reservations on ANA Group operated flights, inquire about mileage program and Premium Member Services.
How to Use This Service
If you are contacting us from a region not listed on this page, please make your inquiry using the relevant number on Contact Information in Each Region and ANA Branch Office to be connected to the Reservation and Customer Service Center in either Japan or the U.S.
Follow the voice guidance and enter your 10-digit ANA Mileage Club membership number and 4-digit AMC PIN to connect to the Diamond Service Desk.
Please be aware that the 4-digit AMC PIN is different to your web password (8-16 characters).
When calling from Japan
Inquiries
0120-029-678 (toll-free)
You can also use this service from a mobile phone.
03-6743-3880 (toll dial-in number)
Please use a toll dial-in number when calling from outside of Japan.
Follow voice guidance instructions
- Select 4 for English Service
- Select from the service menu
- (1) Inquires for General Japan Domestic Flights - Award Reservations
8:00 AM-8:00 PM (7 days a week / year round) - (2)Inquires for General International Flights - Award Reservations
24 hours *1 (7 days a week / year round) - (3)Inquires for ANA Mileage Club
Mon.-Sat. 9:00 AM-5:00 PM
Closed on Sun., Holidays and New Year Holiday (1/1 - 1/3)
- (1) Inquires for General Japan Domestic Flights - Award Reservations
- Enter your ANA Mileage Club Membership No. (10 digits)
- Enter your AMC PIN*2 (4 digits)
Outside of business hours, calls will be answered by an Automatic Voice Response System.
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*1.Calls may be connected to offices outside of Japan.
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*2.If you do not know your PIN, you can verify via ANA website, or call the Diamond Service Desk and select prompt option number 3 for mileage inquiries.
Membership Number authentication service by calling from cell phone number
When using a pre-registered cell phone to call the Diamond Service Desk your Membership No. will be automatically retrieved and authenticated based on your mobile phone caller ID
- * When calling, please ask for "Caller ID Setting".
- * To access, you will need to enter your AMC PIN (4 digits).
When calling from the Americas
| US | 1-866-229-8261 (toll-free) When your call doesn't connect to the above number: 310-782-3044 (toll dial-in number) |
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Inquires for General International Flights - Award Reservations
- 24 hours *1 (7days a week / year round)
All other inquiries on ANA Mileage Club
- Pacific Standard Time 5:00 AM-6:00 PM (7days a week / year round)
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*1.Calls may be connected to offices outside of US.
- * Please note that you may be charged a fee by the local provider when calling the toll-free number using a hotel phone, mobile or landline. We thank you in advance for your understanding.
When calling from Europe
Reservations and ANA Mileage Club
24 hours, open daily
Please dial the number below. Calls will be connected to offices outside of Europe. These numbers can only be used domestically.
- * Please note that you may be charged a fee by the local provider when calling the toll-free number using a hotel phone, mobile or landline. We thank you in advance for your understanding.
| UK | 0808-23-44140 (toll-free) |
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| France | 0800-90-4421 (toll-free) |
| Germany | 0800-1-82-5018 (toll-free) |
| Austria | 0800-298885 (toll-free) |
| Belgium | 0800-81852 (toll-free) |
| Ireland | 1-800-900608 (toll-free) |
| Italy | 800-7-88025 (toll-free) |
| The Netherlands | 0800-020-1087 (toll-free) |
| Norway | 8003-1408 (toll-free) |
| Spain | 9009681-98 (toll-free) |
| Sweden | 0201-00438 (toll-free) |
| Switzerland | 0800-000-585 (toll-free) |
When calling from Asia
Reservations and ANA Mileage Club
24 hours, open daily
Please dial the number below. Calls will be connected to offices outside of China. These numbers can only be used China.
- * Please note that you may be charged a fee by the local provider when calling the toll-free number using a hotel phone, mobile or landline. We thank you in advance for your understanding.
| China | 4001-204-801 (toll-free) |
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