Tips for Using Awards and Registering Others
Get all the details on how to use the miles you’ve earned and how to register others so they can use them too.
Customers Who are Eligible to Use Awards
The ANA Mileage Club (AMC) primary member, their spouse or same-sex partner, and relatives within two degrees of family relationship are eligible to use awards.
- Award user registration is required in advance.
- Only the primary member can redeem miles for partner points.
Tips When Applying for Awards
Don't Let Miles Expire
All miles credited to customers' accounts are divided into four different groups (Groups 1 to 4). The expiration date and benefits/procedures for which miles can be used vary by group.
For information on how each mileage account group differs, please see What is a Mileage Account Groups?
- Mileage will expire based on Japan Standard Time.
The Primary Member Must Apply for The Award
The identity of the primary member is verified at the time of the award application. Please have your 10-digit AMC membership number readily available. The application will not be accepted if no number is provided.
- Generally, applications by people other than the primary member are not accepted.
- If applying for an award by proxy, the identity of the proxy will be verified.
Miles will be deducted in accordance with the expiration date and mileage account group.
The number of miles required to redeem awards will be automatically deducted from the member's mileage account in order of the earliest expiration date. If there are miles with the same expiration date in different mileage account groups, they will be automatically combined and deducted in accordance with the following order of priority.
Order of priority for combining miles: Group 4→3→2→1
For information on how each mileage account group differs, please see What is a Mileage Account Groups?
Awards are Delivered Only to the Postal Address Registered on the Account
However, it is possible to designate other delivery addresses for ANA Selection Awards and when using ANA Shopping A-style. Those delivery addresses are restricted to only those within Japan.
The Primary Member Cannot Combine Miles
AMC miles cannot be combined with those from other AMC mileage accounts to redeem awards, nor can they be combined with other airlines' frequent flyer programs.
However, family members can combine miles to redeem awards if they are part of the AMC Family Account Service.
Miles combined through the AMC Family Account Service is limited to use for these types of awards:
- ANA Domestic Flight Awards
- ANA International Flight Awards
- ANA International Upgrade Awards
- ANA Partner Airline Flight Awards
Miles won’t be Refunded
If an award is not used, the miles that were used for redemption cannot be refunded back to the mileage account or exchanged for another award. Unused awards will become invalid.
- Some ANA Flight Awards and International Upgrade Awards may be eligible for refunds if unused. Please refer to the information for each award for details.
Notes:
- A customer who is using multiple seats on the same flight cannot use flight awards.
- Terms and conditions for award usage are subject to change without notice.
Registering Others to Use Awards
If a person other than the AMC member will use an award, the AMC member must register that person as an award user. An AMC member can register up to 10 people (their spouse or same-sex partner and relatives within two degrees of family relationship) as award users.
- Award users may be asked to present documentation to verify their relationship with the AMC member.
- Note: If a registered award user's AMC membership number changes, this change is not automatically reflected in the award user information. Please contact the ANA Mileage Club Service Center.
Changing or Deleting Award User Data
To change or delete award user data, please contact the ANA Mileage Club Service Center. The necessary documents will be sent to you. Please note that a change service charge of 5,000 miles will apply.
- Change service charges will not apply to changes and deletions that are family registry-related (marriage, death, etc.) or correction-related (spelling errors, etc.), nor to changes in award users’ AMC membership number.
- Documentation to verify family registry changes will be required.