Major Initiatives
- Theme 1: Respect the Human Rights of Migrant Workers Working at Contractors and Vendors in Japan and Overseas
- Theme 2: Identify Human Rights Issues and Environmental Burdens in the Supply Chain
- Theme 3: Prevent the Use of Airplanes in Human Trafficking
- Theme 4: Protect Customer Information and Give Consideration to Privacy
- Theme 5: Respect Human Rights When Providing AI, Metaverse and Other Services
- Examples of Responses to Other Human Rights Issues
- Training our Staff
Priority Human Rights Themes
Theme 1: Respect the Human Rights of Migrant Workers Working at Contractors and Vendors in Japan and Overseas
We have been engaging an independent third-party agency to conduct direct interviews with and inspections of living arrangements for non-Japanese nationals employed as ground handling and catering staff at airports, with the cooperation of partner companies in Japan, every year since 2017.
In January 2024, we held our third survey into the employment conditions of migrant workers. The survey looked at 41 group companies and 136 major contractors. As a result, we confirmed the presence of 5,325 migrant workers from 64 countries. With this result, in March 2024, together with a third-party organizations, we conducted direct interviews with migrant workers at major contractors identified as having potential risks.
We will continue to conduct regular surveys into the employment conditions of migrant workers in our supply chain, and examine safe and reliable channels for recruiting migrant workers at the ANA Group and throughout our supply chain.
Theme 2: Identify Human Rights Issues and Environmental Burdens in the Supply Chain
Supply Chain Management for In-flight Meals Provided by ANA CATERING SERVICE CO.,LTD. (ANAC)
As our basic platform for managing our suppliers, we use eBASE, a product information database. The database software supports the construction, integrated management, and utilization of product and content information within the company as well as the exchange of product information between companies. Approximately 95% of ANAC's tier 1 suppliers have introduced this software. Using eBASE, the ANA Group has obtained signed pledges of the ANA Group Supplier Code of Conduct from 146 tier 1 suppliers and six tier 2 suppliers.
For high-risk and medium-risk suppliers, every year we confirm the employment status of foreign workers through the Survey of the Employment Status of Foreign Workers conducted by ANA HOLDINGS INC. Furthermore, to build good relationships with suppliers, we regularly hold "ANAC Suppliers Gatherings", which serve as a forum for sharing information.
For high-risk suppliers, in addition to regular hygiene audits, ANAC employees make direct visits every year to conduct checks in accordance with the ANA Supplier Code of Conduct. In addition, we make efforts to determine the views and opinions of workers by providing information about ourgrievance mechanism "Ninja".
Theme 3: Prevent the Use of Airplanes in Human Trafficking
In April 2018, we invited representatives from the United States NPO Airline Ambassadors International* to Japan to present a workshop based on their human trafficking prevention training program for airlines. We also launched an e-learning course for all Group employees in December 2018. Further, in April 2019, we began concrete operations to prevent human trafficking. Specifically, employees report any suspected cases of human trafficking discovered in-flight.
In 2024, we conducted education and discussions for approximately 8,000 flight attendants belonging to ANA in a conference setting. On July 19th, we also organized a forum.
We will strengthen measures to prevent our services from being used to commit human rights violations.
- Airline Ambassadors International
Initially a network of airline employees, Airline Ambassadors International has become an NPO working to prevent human trafficking.
Theme 4: Protect Customer Information and Give Consideration to Privacy
The ANA Group has always handled personal data in its mainstay air transportation business, such as collecting customers' names and contact information when customers purchase airline tickets. The personal data entrusted to us is handled with the strictest care and is protected and managed in accordance with the laws and regulations of various countries, including Japan's Act on the Protection of Personal Information. When handling the important personal data, we do not simply comply with laws and regulations, but proactively align our approach to privacy with social demands and quickly evolving times. We recognize that if consideration of the protection of customer data and privacy is lacking, there is a potential risk of human rights violations.
Theme 5: Respect Human Rights When Providing AI, Metaverse and Other Services
While the research, development and utilization of AI enriches people's lives, there is a risk that, depending on its use, it may lead to privacy violations and other human rights issues. We recognize the existence of unforeseen human rights risks.
In 2024, we conducted an online dialogue on the utilization and governance of AI based on “AI and Human Rights” with experts from overseas.
Please see Dialogue with external experts on AI and Human rights for more detalis
Examples of Responses to Other Human Rights Issues
Corruption Prevention
With regard to anti-bribery measures, we have established the ANA Group Anti-Bribery Rules in order to comply with the anti-bribery laws of each country, and have put in place a system to minimize legal risks on a global level and prevent situations that may lead to a decline in corporate value. At the same time, there is a provision on how to respond when a violation is found. Training on the anti-bribery laws is provided for officers and employees of overseas branches in Japanese and English, along with training on competition laws. In addition, the ANA Group makes contracts with business partners conditional on efforts to prevent bribery and corruption.
Human rights of children
The impact assessment in 2019 identified new issues, such as human rights of children. Based on these results, we held an in-house seminar in December 2020 with the cooperation of Save the Children Japan*, a public interest incorporated association, to better understand the potential risks for the ANA Group in regard to human rights of children.
The reduction in the number of flights from the effect of COVID-19 had given rise to unused in-flight meals. Through Save the Children Japan, the ANA Group donated rice crackers, apple juice, etc. to children from single-parent households in May 2020. To keep children's spirits up while they had to stay out of school due to COVID-19, the ANA Group also donated some 20,000 chocolates to municipalities in the environs of Narita Airport.
- Save the Children Japan
Established in 1919, Save the Children, an international NGO, has been supporting children for over a century. Save the Children Japan was established in 1986 as a member of Save the Children. In partnership with governments and local communities in and outside of Japan, Save the Children Japan works to protect children's rights.
The human rights of our employees
At the ANA Group, we strive to always understand the customers' viewpoint and provide service that exceeds their expectations. On the other hand, we take a firm and resolute stance towards inappropriate actions or excessive demands from customers which reach the level of harassment, as these may significantly harm the rights and working environment of our employees. To ensure that the human rights of our employees and customers are mutually respected and to create a safe and comfortable environment for their use, we will continue to respond in accordance with 'ANA Group Policy on Customer Harassment' policy.
Training our Staff
The ANA Group ensures that all employees of the Group are aware of the Group's human rights initiatives, including our policies. Specifically, education and training on "business and human rights" is provided each year to new employees and new managers. We also provide e-learning programs for all employees of the Group to deepen their understanding of human rights.
Proprietary materials of ANA Group's in-house education.
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