Utilizing Personal Data in a Privacy-Conscious Manner

We will create new value by utilizing personal data in a privacy-conscious manner to bring smiles and joy to our customers.

This section provides an overview of the ANA Mileage Club, which plays a central role in the ANA Group‘s goal of realizing a “World where people can live on miles = the ANA Economic Zone” and the services it provides.

To a “World where people can live on miles”

ANA Group is committed to providing convenient services and new value by utilizing customers' personal data in a privacy-conscious manner, placing importance on safety and trust, in order to deliver an exciting everyday life filled with excitement through the expansion of a “World where people can live on miles = the ANA Economic Zone”. ANA Mileage Club offers services that allow you to earn and use miles not only for flights but also for travel and everyday life.

Examples of services offered by ANA Mileage Club

Earn Miles
Use Miles

Flights

Travel

Everyday Life

Three benefits of joining ANA Mileage Club

  • Earning and using miles in everyday Life.
    Earn Miles, Use Miles
  • Get exclusive deals for ANA Mileage Club members.
    Information on exclusive deals for
    ANA Mileage Club Members
  • Make travel preparations smoother with your own personalized page.
    Prepare for your trip easily on your own personalized page

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In providing ANA Mileage Club services, we use personal data within the scope of the purposes of use notified to customers. Please click here for detailed information.

In providing ANA Mileage Club services, we use personal data within the scope of the purposes of use notified to customers. Please tap here for detailed information.

Implementation of Privacy Impact Assessment (PIA)

ANA Group conducts Privacy Impact Assessments (PIA) to ensure that customers can use our products and services with peace of mind. PIA is a system to evaluate how businesses and services that utilize customers' personal data may affect their privacy.

Conduct privacy impact assessments at the time of planning or modification of business, products, or services, as well as when legal amendment or change of service.
Employees are conducting privacy impact assessments in the meeting room.

Structure of PIA
At the time of planning or modification of business, products, or services, etc., a specialized privacy organization evaluates and prevents privacy risks from the following perspectives.

(Examples of evaluation criteria)

  • Are laws and regulations being complied with? (including applicable foreign laws and regulations)
  • Are there systems and measures in place to appropriately protect customers' personal information?
  • Is personal data utilized in a manner that will not lead to customer anxiety or distrust?
  • Is transparency ensured by publicly announcing or notifying the purpose of use of personal information in a manner that is easy for customers to understand?

etc

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