Safety Management System

Our Corporate Safety office (which belongs to our Headquarters Division) serves as the secretariat for the Safety Promotion Committee and formulates company-wide policies and plans for all aspects of safety. It also ascertains the overall situation with safety at ANA and the rest of the Group and oversees all safety promotion and safety management initiatives across the Group.
The Safety Promotion Center serves as the secretariat for the Safety Promotion Directors Meeting and develops and implements policies and plans for all safety promotion activities at our Operations Division. Furthermore, in an effort to proactively prevent the occurrence and recurrence of unsafe events primarily within the same division, it plans and implements risk management activities as well as training programs and awareness-raising activities thereon.Corporate Safety & Quality Audit carries out audits to objectively assess: 1) Whether each ANA Group organization's individual safety management system functions effectively and in compliance with government and company safety standards and international safety standards; and 2) Whether each organization is continuously taking steps to further improve their safety management efforts, including the safety management system itself. Corporate Safety & Quality Audit then requests each department to take corrective actions based on their audit findings. Moreover, it supports Group airlines with their internal audits.

Gain understanding of event

Safety information obtained from such as internal and external unsafe conditions and close call data, information obtained from flight data analysis, fatigue information of flight crew or internal safety audit information, etc. are used to identify events that may pose a safety risk.

Identify hazard

Trained risk evaluators analyze the extracted safety event(s) and identify a hazard(s)*1.

1. *1. hazard: A hazard is a condition or an object with the potential to cause or contribute to an aircraft accident or incident.

Assess Risk

Risk evaluators assess risk with the following process.

Consider and conduct countermeasures

The relevant center and safety promotion center work together to perform an analysis/evaluation and then develop/discuss countermeasures. The following handling is then performed in accordance with the safety risk level.

Safety risk level

Handling in Response to Safety risk level

Assess the effectiveness of the countermeasure

Risk evaluators re-assess the risk level against the current status after the countermeasure is implemented. If the risk is not deemed to be below an acceptable level, additional measures will be developed and implemented as necessary.

As a specific example of safety risk management, the risk of injury to passengers and cabin attendants caused by air turbulence, including close call, has increased recently, and the safety risk level was assessed as Level C by the risk evaluators. Subsequently, the safety promotion center and related organizations worked together to implement the countermeasures described in the next section, and as a result, the risk level was re-assessed as Level B. The effectiveness of the countermeasures is currently being monitored on an ongoing basis.

1) Avoid flying in the turbulence area

In addition to conventional weather analysis, informations from other aircraft in flight, and from air traffic control, we have also introduced Jeppesen's GTG (Graphical Turbulence Guidance) and EDR (Eddy Dissipation Rate) under contract with IATA, tools that enable turbulence prediction and appropriate route selection.
These tools allow flight crews, dispatchers and others to check highly accurate predicted and actual data of turbulence via their tablets. Also, flight crews can update turbulence information during flight. ANA is the first airline in Northeast Asia to contract with IATA to implement EDR, and the introduction of EDR is expected to improve the safety and comfort of its operations.

2) Prepare vertical aircraft motion by turbulence

Communications between flight crews and cabin attendants is one of the most important factors in order to prevent injuries due to turbulence. Flight crews will determine the timing to turn on the seat belt sign taking into consideration ont only the cockpit experience but also the vertical motion in the cabin. The cabin attendants will alert passengers as soon as possible when the seat belt sign is turned on, and even when the sign is turned off, if they determine that passengers are in danger due to aircraft motion due to turbulence, they will take safety measures such as instructing passengers to fasten their seat belts and report the cabin situation to the captain.

3) Avoid injuries

In order to inform passengers of the actions they should take when encountering vertical aircraft motion due to turbulence, raise their awareness of prevention, and encourage them to take their own safe actions, a safety video is shown in the aircraft to alert passengers to the vertical aircraft motion due to turbulence.

Also, the highest priority of cabin attendants during encountering the unexpected and sudden vertical aircraft motion due to turbulence is to secure their safety on the spots. They check in advance where they can hold on, such as a galley handle or an armrest, in order to minimize body floating due to turbulence and protect themselves. In addition, the new employees of cabin attendants are trained at a motion mockup, which can simulate vertical and horizontal aircraft motions, to experience these motions so that they can take immediate action to protect themselves during flight.

3-2 Alcohol Countermeasures

Alcohol consumption by executive and non-executive employees who perform duties related to air transport safety will be deemed a hazard to flight operations, and therefore alcohol countermeasures will be implemented as part of the Safety Management System (SMS) from the standpoint of preventing accidents and incidents.

1) The alcohol countermeasures system

ANA Group has established the ANA Group Alcohol Countermeasures Committee (Chairman: ANA Chief Safety Officer / Secretariat: Corporate Safety at ANA) to determine important matters regarding alcohol countermeasures at the management level. The committee aims to eradicate unsafe events caused by alcohol consumption and improve the health of ANA Group employees.
Furthermore, we have established the ANA Group Alcohol Countermeasures Council to ensure transparency with and the continuous improvement of ANA Group alcohol countermeasures by having external experts evaluate and provide advice on all countermeasures.

3-3 Fatigue risk management for crew members

The fatigue experienced by flight crews and cabin attendants poses a hazard to flight operations. Fatigue risk management will therefore be managed as an aspect of the safety management system to proactively prevent accidents and incidents.

1) Fatigue risk management system (example of flight crews)

Fatigue Safety Action Group (F-SAG), which specializes in analyzing the fatigue risk among flight crews, has been established. This group is responsible for developing and implementing risk management and educational activities, aimed at preventing the occurrence and recurrence of fatigue-related unsafe conditions.

4-1 Safety Training at ANA Group Safety Education Center (ASEC)

→ ANA Group Safety Education Center

ANA Group conducts safety education for each ANA Group employee at ANA Group Safety Education Center for the following purposes.
To face the facts of the accident and learn the tragedy of the accident and the importance of maintaining safe flight operations without letting the past accident fade away.

• To learn the tragedy of the accident and the importance of maintaining safe operations, without letting the past accidents become a thing of the past.
• Through the error experience and workshops with group employees, participants will gain new awareness and embody safe behaviors in their respective workplaces.

4-2 Emergency Escape Training from Aircraft

ANA Group has an emergency evacuation training program that all Group employees attend for the purpose of "Improving safety awareness" and "assist and guide passengers by supporting cabin attendants as Group employees in the event of an emergency in flight".

4-3 Safety Management System Education at Each Level

We provide safety management system education to executives and employees involved in safety-related work and to external service providers to whom we outsource our work, according to the roles required at each level of the organization.
Through this education, we enhance their ability to act in accordance with the Course of Safety Action and foster a safety culture.

4-4 Safety Communication Activities

1. Aviation Safety Promotion and Aviation Security Enhancement Month
   Since the Shizukuishi accident in 1971 and the hijacking of Flight 61 in 1999 which both occurred in July, ANA Group has designated July every year as "Aviation Safety Promotion and Aviation Security Enhancement Month" and has been implementing various initiatives.
   One of these efforts is the "TALK SAFE" event, in which employees of Group companies and affiliated companies raise awareness of safety and security through safety-related discussions and other activities.
2. Direct Communication between Top Management and Employees (Safety Caravan)
   We vigorously promote direct communication between top management and employees, which we call the "Safety Caravan. Through this opportunity, we identify issues that each workplace is facing and lead them to solve the problem.

5-2 Flight Crew Mental Health Assistance Program

The mental health screening for flight crews is checked annually via interviews with psychiatrists during periodic aviation medical examinations.
During the interviews, flight crews are checked in different fields following the Guideline for Aviation Medical Examination, and in case of any issues are identified, the flight crews will be promptly suspended in accordance with the Annexes of Operations Policy Manual.
Flight crews with a mental health issue are permitted to return to duty after completing the procedures described in the Annexes of Operations Policy Manual. In addition, stress checks are conducted annually for all employees, including flight crews, to promote their health.

5-3 Drug Screening

The following items are prohibited for flight crews in accordance with company regulations.

• In principle, the use of anesthetics or other drugs (including psychoactive substances) that remain in effect until the duty of the flight.
• The use of drugs for purposes other than medical treatment based on a doctor's instruction.
• Using drugs for medical purposes before the completion of the medical treatment.

The aviation medical examination includes items related to drugs, and the doctor must certify that the flight crew is not addicted to drugs.

6-2 IOSA (IATA Operational Safety Audit)

ANA, ANA wings, and Air Japan in ANA Group have undergone the biennial renewal audit of IOSA, an international safety management standards audit program conducted by IATA, and continue to maintain their registration of IOSA standards compliance.