ANA Card Family Miles

ANA Card Exclusive Service

What is ANA Card Family Miles?

ANA Card Family Miles is a service that is only available to ANA Card* members. This service allows family members to combine their individually earned miles to reach the amount required to redeem an award. If a single family member does not have enough miles to redeem an award, other family members can contribute the needed amount to expand mileage redemption possibilities.

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Cards which have "ANA CARD" printed on the front side are referred to as ANA Cards.

Registration Qualifications / Conditions
Registration Process
Eligible Awards / Award Redemption
Registration Changes / Cancellations

Registration Qualifications / Conditions

ANA Card primary cardholders residing in Japan as well as spouses, same-sex marriage partners, and family members within the first degree of kinship who reside and share living costs with the primary cardholder are eligible for this service.
It is possible to combine the miles of up to 10 persons.

Primary Member

The primary member must be the primary account holder of an ANA Card that is used as their main card*1.
- * 1
  
  If an ANA Mileage Club member has multiple ANA Cards under a single mileage account, the card which they have designated as the primary card for their mileage account is referred to as the "main card."

Check your main card

Family Member

Customers aged 18 or over: ANA Card primary cardholder or ANA Card family card cardholder
less than 18 years of age, or are 18 years of age but is still a high school student*2:ANA Mileage Club Members
- * 2
  
  ANA Mileage Club Card cardholders can continue to use the ANA Card Family Miles service after becoming 18 years old or graduating from high school if they enroll in an ANA Card.

A minimum of 1 and a maximum of 9 family members can be registered.

Notes

Customers who have ANA Card (Corporate) are not eligible.
A customer cannot be included in multiple ANA Card Family Miles groups at the same time.
Customers who have registered a postal address that is outside Japan on their ANA Mileage Club accounts are not eligible. Please confirm all of your family members' registered addresses before applying for this service.

Confirm Registered Address
Customers residing outside of Japan can use the ANA Family Account Service.
Customers cannot use both ANA Card Family Miles and the ANA Family Account Service at the same time.

Registration Process

Registration Fee

There is no registration fee.

*

Handling fees will apply if customers make changes to their registered information or cancel their membership.

For further details, please see Registration Changes and Cancellations.

New Registration Process

STEP 1

Decide who the primary member will be.

Select a person from among the ANA Card primary cardholders to be the family's primary member.

STEP 2

Select a Family Member.

Enroll in an ANA Card. Customers who already have an eligible card should go to Step 3.

*

Family members who are less than 18 years of age, or are 18 years of age but are still high school students, will need to apply for an ANA Mileage Club Card.

Customers who are family over 18 years of age. (excluding high school students)

Please enroll in an ANA Card.

ANA Card Enrollment

ANA Card Family Card Enrollment

Customers who are family less than 18 years of age, or are 18 years of age but are still high school students

Please enroll in an ANA Mileage Club Card.

ANA Mileage Club Card Enrollment

STEP 3

The primary member performs the registration procedures.

The following processes apply depending on the card the Family Member (Child Member) has:

Online: If the Family Member being registered has an ANA Card Family Card (ANA Card Family Card Member).
Postal mail: If the Family Member being registered is an ANA Card primary member, or a Mileage Club Card Member who is less than 18 years old or is 18 years old but still in high school.

ANA Card Family Member registration (online)

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Family cards are of the same brand and use the same account as the primary member's card.

The procedure can be completed via the ANA Website only if the Family Member being registered is an ANA Card Family Card Member.

Make sure to read

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the ANA Card Family Miles User Agreement before registering.
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Please see Award Redemption for details on the awards which are eligible for redemption through ANA Card Family Miles.

Complete Procedure via the ANA Website
(Text is available in Japanese only.)

Other registration methods (postal mail)

Documentation will be required if the Family Member being registered is a primary ANA Card Member, or a Mileage Club Card Member who is less than 18 years old or is 18 years old but still in high school.
Please send the following documents back to us by post.

*

Posted documents will not be returned.
*

After the application form has been received, approximately 2 weeks will be required to complete registration processing.

Apply with Application Form

Please download the ANA Card Family Miles Application Formand fill out the required information.

Confirmation Documents

*

The application cannot be accepted if confirmation documents are not enclosed.

Please enclose either a copy of your medical insurance card or a copy of your Certificate of Residence with your application form.

If you send us a copy of medical insurance card

Required for all family members who are being registered for the service. Make a copy of the side of the card which indicates the name, date of birth, and address. A copy of both sides of the card may be required depending on the type of card.
- *
  
  Cards whose address does not match that of other family members' cards or without an address indicated thereon will not be accepted as documentation.
- *
  
  Before sending, please black out the insurer number and the insured person's identifier/number (including the 2D barcode if there is one) using an oil-based marker or similar, so that they cannot be recognized.
Blacking out example

Close

If you send us a copy of your medical insurance card

Please black out the specified areas before submission.
①Identifier②Number③Insured person's ID number④QR code
- *
  
  My number cards (Use of medical insurance card) are not eligible.
If you send us a copy of your Certificate of Residence

Only valid if within 3 months of its issue date. It must indicate the name, date of birth, and relationship of all family members who are being registered for the service (it should not indicate their "My Number" personal identification numbers).
- *
  
  If the personal identification numbers are shown on the certificate, please cross them out with an oil-based black marker as a photocopy prevention measure before sending it.
When registering family members who are not living together due to employment, education, or medical reasons, one of the following documents is required.

Either a copy of the person's medical insurance card or an official copy of the family register is required.
- Sending a Copy of a Medical Insurance Card
  
  This will be accepted only when it shows a dependent relationship.
  
  For each of the family members for whom you are applying, make a copy of the side of the card that indicates the name, date of birth and address. (A copy of both sides may be required.)
  *
  
  If the card does not show a dependent relationship, please send a copy of the family register instead.
  
  *
  
  Before sending, please black out the insurer number and the insured person's identifier/number (including the 2D barcode if there is one) using an oil-based marker or similar, so that they cannot be recognized.
  
  Blacking out example
  
  Close
  
  If you send us a copy of your medical insurance card
  
  Please black out the specified areas before submission.
  ①Identifier②Number③Insured person's ID number④QR code
  
  *
  
  My number cards (Use of medical insurance card) are not eligible.
- If you send us an official copy of your family register
  
  Only valid if within 3 months of its issue date.
Registering a Same-sex Partner

For partners in same-sex marriages, an official document from a local government authority which certifies their partnership status is required. For partners living together, a copy of a Certificate of Residence is also acceptable.

Address for Sending Application

ANA Mileage Club Service Center
Attn: ANA Card Family Miles Application Processing
Kamata Post Office, 144-8526

*

All submitted documents will not be returned.

STEP 4

Registration Completion.

The combined amount of miles can be confirmed from the primary member's mileage account balance.
Registration for the ANA Card Family Miles service is completed when ANA Card Family Miles Combined Mileage Account Balance is displayed.

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The combined amount of miles cannot be confirmed from the mileage account balances of other family members. Furthermore, miles will continue to be accrued to each member's mileage account.
*

You will not receive an individual notification upon completing registration, so please confirm the status of your registration at a later date.

Check Mileage Account Balance

View List of Registered ANA Card Family Miles Members (Text is available in Japanese only.)

Eligible Awards / Award Redemption

Awards Eligible for Redemption Through Family Miles

ANA Domestic Flight Awards
ANA International Flight Awards
ANA International Upgrade Awards
ANA Partner Airline Flight Awards
ANA SKY COINS

Other awards which are not listed above, and ANA Mileage Club companion Fares are not eligible.

How to Apply

Awards which are redeemed through ANA Card Family Miles can be used by the primary member and family members who have been registered as Award Users by the primary member.
Registering online is convenient.

Award User Registration

Applications are accepted through the ANA website or the ANA Mileage Club Service Center. Please confirm the relevant contact information.
When redeeming awards, customers can select whether to do so with ANA Card Family Miles or use only their own miles.
When redeeming awards through ANA Card Family Miles, miles will be automatically combined according to the expiration date and mileage account group. Please see "Method for Combining Mileage" below.

Method for Combining Mileage

Mileage is combined automatically in accordance with the following order of priority.

Combining miles required for price adjustments in conjunction with award applications and seasonality changes

Earliest expiration date
If there are miles with the same expiration date in different mileage account groups, they will be automatically combined in accordance with the following order of priority.

Order of priority for combining miles: Group 4→3→2→1
Lowest mileage balance
Primary Member
Family Members

Combining miles required for refund handling fees

Earliest expiration date
If there are miles with the same expiration date in different mileage account groups, they will be automatically combined in accordance with the following order of priority.

Order of priority for combining miles: Group 4→3→2→1
Lowest mileage balance
Family Members
Primary Member

Refunding of miles

Longest expiration date
If there are miles with the same expiration date in different mileage account groups, they will be refunded in accordance with the following order of priority

Order of priority for refunding: Group 1→2→3→4
Highest mileage balance
Family Members
Primary Member

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All miles credited to customers’ accounts are divided into four different groups (Groups 1 to 4).

For information on how each mileage account group differs, please see What Are Mileage Account Groups?

Reservation Changes and Refunds

Award tickets	Reservation Changes	Refund Requests
ANA Domestic Flight Awards	In this instance, please call us. Please confirm the relevant contact information. Cannot be done via the ANA website.	In this instance, please call us. Please confirm the relevant contact information. Cannot be done via the ANA website.
ANA International Flight Awards ANA Partner Airline Flight Awards	Can be done via the ANA website. For itineraries or changes which cannot be done via the ANA website, please contact us by phone. Please confirm the relevant contact information*	In this instance, please call us. Please confirm the relevant contact information. Cannot be done via the ANA website.。

Award tickets

Reservation Changes

Refund Requests

ANA Domestic Flight Awards　　　　

In this instance, please call us.
Please confirm the relevant contact information.
Cannot be done via the ANA website.

In this instance, please call us.
Please confirm the relevant contact information.

Cannot be done via the ANA website.

ANA International Flight Awards
ANA Partner Airline Flight Awards

Can be done via the ANA website.

*For itineraries or changes which cannot be done via the ANA website, please contact us by phone.

Please confirm the relevant contact information

In this instance, please call us.
Please confirm the relevant contact information.
Cannot be done via the ANA website.。

Registration Changes / Cancellations

Automatic Cancellation

ANA Card Family Miles service will be automatically canceled if a customer changes their country of residence to outside Japan or cancels their ANA Card enrollment.
If the primary member cancels their ANA Card Family Miles service, all registered family members will also be automatically removed from the service.
If the primary member switches from being an ANA Card primary cardholder to an ANA Card family card cardholder, their ANA Card Family Miles service will automatically be canceled.
If a family member who has an ANA Mileage Club Card becomes 18 years of age (excluding high school students) and does not enroll in an ANA Card, they will be automatically removed from the service.

*

If a customer who is registered to ANA Card Family Miles switches to a different type of ANA Card or an ANA Card that is issued by a different credit card company, their registration status may not be automatically transferred to the new card. Please reconfirm the registration status after receiving the new card.

If you wish to change registered information or cancel your membership, please fill in the following inquiry form and send it.

*

Please click the ANA Mileage Club Members button to log in as the Primary Member.
*

Registration status can be checked through View List of Registered ANA Card Family Miles Members.

Information to include in the contact form
[Subject]
ANA Card Family Miles Registration Change/Cancellation

[Type of Inquiry]
1. AMC number for the Family Member wishing to make the change/cancellation
2. Name (full name, alphabet) of the Family Member wishing to make the change/cancellation
3. Details of required procedure (change/withdrawal)
  *
  
  In the case of a change, please let us know the details.
4. Please select one of the following: [Procedure after acknowledgment of 5000-mile handling fee] [Change in family register (specific details such as marriage or death)]

Changes and Cancellations at the Customer's Request

When requesting a change or cancellation, a service charge (5,000 miles per person) will apply.

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Exception: Service charges will not apply to changes and cancellations which are family registry-related (marriage, death, etc.). However, official documents to verify the relevant family registry change will be required.