Retroactive Mileage Registration

Miles Earned from ANA Japan Domestic Flights

Retroactive Mileage Registration

If you did not register your mileage before your flight, or were unable to do so due to system-related issues at the airline which operated the flight, retroactive mileage registration is possible through one of the following methods. You can retroactively register mileage by using the ANA website, phone, email, or mail at any time from the afternoon of the day after the departure date until 6 months after the departure date.

Mileage will be credited to your account upon completion of the retroactive mileage registration procedures.

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You can check Your Mileage Balance on the ANA Website.

How to Check Your Mileage Balance

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Any mileage accrual will be denied before ANA Mileage Club enrollment date.

Complete Procedure via the ANA Website

Retroactive Mileage Registration for Japan Domestic Flights

This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Please log in to register your flights.

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It is not necessary to attach any confirmation documents. You can check the accrual results immediately after completing the registration procedures.

Register by Email

Email Application Form

After you have logged in, please attach your confirmation documents and register your retroactive mileage on the Retroactive Mileage Registration page.

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About two weeks will be required from the application submission to the completion of processing.
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Please kindly send attachment pictures files in either .pdf .jpg .jpeg .gif .png formats. (Pictures taken using smartphones will be in one of these formats.)

Register by Postal Mail

Please send the documents required for retroactive mileage registration as well as the completed Mileage Retroactive Registration Application Form to the address below.

ANA Mileage Club Service Center
Attn: Retroactive Mileage Registration
Kamata Post Office District, 144-8526

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Only regular postal mail will be accepted. Documents which are sent by courier or express delivery services will not be accepted.

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Approximately 2 weeks will be required from application submission to the completion of processing.

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If you wish to process by Telephone, please contact ANA Mileage Club Service Center.

Notes

Retroactive mileage registration is possible from the afternoon of the day after the departure date until 6 months after the departure date.
Please retain all documents required for retroactive mileage registration until after you have confirmed that mileage from your flight has been credited to your mileage account.
If you register by Email, you can attach the screenshot of your mobile boarding pass.

Documents Required for Retroactive Mileage Registration

Your paper boarding pass, security certificate or boarding information slip (original)
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  According to the update of the equipment, security certificate or boarding information slip is not issued at some airports.
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  If you have a mobile boarding pass issued by using online check-in, please complete the procedure via the ANA Website or email. If you do not have the documents required for retroactive mileage registration, including mobile boarding passes, your request will not be accepted.
  For online check-in and mobile boarding passes, please refer to Online Check-In for ANA Japan Domestic Flights.

Paper boarding pass

Security certificate

Boarding information slip

Mobile boarding pass

Mileage Retroactive Registration Application Form (completed with your name and ANA Mileage Club membership number)
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  Please confirm that the same name is indicated on the above documents.
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  A blank Mileage Retroactive Registration Application Form is available for you to download and print[pdf].
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  All PDF files require Adobe Reader (free download) to view.

Notes

The retroactive mileage registration application will not be processed if any of the required documents are missing. Please retain all documents required for retroactive mileage registration, including your mobile boarding passes.
If the application is submitted after 6 months had already passed, the retroactive mileage registration will not be approved.
Only customers who have completed procedures to join ANA Mileage Club can apply for retroactive mileage registration. (Submitting a retroactive mileage registration application is not equivalent to applying to join ANA Mileage Club.)
All documents which are submitted in relation to a retroactive mileage registration application, including the Mileage Retroactive Registration Application Form, will not be returned. If you wish to retain any of the documents, please make a copy before sending the original. (All received documents will be appropriately disposed after the mileage registration application has been processed.)
We may return your documentation and the form itself for confirmation purposes if there are discrepancies between the information on the Mileage Retroactive Registration Application Form and that registered with the ANA Mileage Club.
The status of the retroactive mileage registration application can be checked via the ANA website. Responses to individual inquiries regarding the status of mileage accrual, etc., will not be provided.
If an application is for an itinerary that only involves ANA domestic flights, and the application is sent by post, approximately 2 weeks will be required for processing. (If the application is for an itinerary that includes ANA international flights or flights operated by ANA partner airlines, approximately 1 month will be required.)
When sending a retroactive mileage registration application by post, the customer is responsible for all necessary postage fees. Postage fees will not be refunded.
When sending applications by post, only regular postal mail will be accepted. Applications which are sent by courier or express delivery services will not be accepted.
Retroactive mileage registration is possible starting from the day after the departure date.