ANA Mileage Club Terms and Conditions

Once ANA receives an application for membership and opens a Mileage Account for a Member after screening, the membership of the customer becomes effective, and thereafter a membership number will be sent to the Member. Membership may not be granted as a result of screening.

Each Member is eligible to use only one Mileage Account. If ANA becomes aware that one Member holds more than one Mileage Account, ANA reserves the right to integrate them. Miles from the same transaction cannot be credited to more than one account. If there are any Miles from the same transaction that have been credited to more than one account as described above, ANA reserves the right to correct the situation without giving any notice to the Member.

The Member will be required to enter the membership number and the password, etc. to verify the Member's identity in using various services, including applications for the redemption of Awards, etc. The Member should keep the membership number and the password, etc. in strict confidence and ensure that they will not become known to any third party.

Members are prohibited from allowing a third party to use their membership numbers and passwords, etc., or assigning, selling, pledging or otherwise lending them to a third party. ANA will consider any and all actions conducted using the membership number and password, etc. as actions of the Member, and shall not be liable for any damage caused by insufficient management, etc. of the membership number and password, etc.

If a Member did not set a password when applying for membership, ANA will set an initial password. In such a case, the Member should take appropriate actions to protect it from unauthorized use, such as changing the initial password immediately after the membership number is issued, changing the password on a regular basis, and avoiding using a password that can be easily guessed by a third party.

Except where there is willful misconduct or gross negligence on the part of ANA, such as where ANA fails to take proper technical and organizational measures to avoid a leakage of information, ANA shall not be held responsible for Awards fraudulently obtained due to a third party’s unauthorized access to the Member’s password.

ANA issues Membership Cards to Members.

ANA (and its joint issuers, if any) retains ownership of Membership Cards, and lends them to Members. If there is a signature panel on the Membership Card, Members must immediately sign their names on it.

A Member's name and membership number (including the numbers provided by Participating Program Partners issuing Affiliated Cards or partner credit card companies; hereinafter referred to as the “Card Information”) are shown on the Membership Card. A Membership Card can only be used by the Member.

All claims for the accrual of Miles to a Mileage Account, balance inquiries, and redemptions, cancellations of Awards and other procedures must be made by the Member themselves. Upon receiving such claims, ANA will perform customer verification by asking certain information about Members as separately specified by ANA. If certain information about the Member is properly presented, ANA will consider the claims to be a proper exercise of rights by the Member. In the event ANA later finds out that a wrongful act was performed by an unauthorized person concerning any use based on the said claim, ANA shall not have any responsibility for any damage suffered by the Member therefrom. However, this shall not apply if ANA knew or could have easily known that such act was performed without any authorization or there is willful misconduct or gross negligence on the part of ANA. Claims for the accrual of Miles, balance inquiries and procedures for redemptions for Members who are infants or children may be made by a parent or legal guardian.

Members should use and manage their Membership Cards and Card Information with the diligence of a good manager. Members are strictly prohibited from lending or transferring their Membership Cards or offering them as collateral to third parties. Unless it is necessary to exercise the rights recognized in these Terms and Conditions, Members are prohibited from allowing third parties to use their Card Information.

In the event of loss, theft, damage or defacement, etc. of a Membership Card, ANA will reissue a Membership Card at the request of the Member after ANA screens and approves such request. (In the case of ANA Cards and Affiliated Cards, its partner credit card companies or Participating Program Partners issuing the Affiliated Cards will also participate in the screening.) In such case, a set fee will be charged to the Member for issuing the Membership Card.

ANA will designate the names of Membership Cards separately. Members cannot hold multiple Membership Cards with the same card name. However, exceptions may be made if ANA agrees.

Partner Airlines and Participating Program Partners assume all responsibility for the products and services that they offer (including advertising and other promotional activities), and ANA does not guarantee the merchantability, fitness for purpose, up-to-dateness and accuracy, etc. of such products and services.

In redeeming the Awards offered by Partner Airlines or other Awards offered by Participating Program Partners, the Members will comply with the conditions of each Partner Airline and Participating Program Partner. However, applications for, changes, cancellations and refunds, etc. of Awards are subject to the terms and conditions specified by ANA.

Members are not permitted to share, combine or transfer points, etc. offered by Partner Airlines or Participating Program Partners with the accrued Miles. In the event of a cancellation or refund, etc. of the products and services offered by Partner Airlines or Participating Program Partners, ANA reserves the right to cancel the accrued Miles even after their accrual has been completed.

ANA shall not be held responsible to Members for changes in various conditions, including termination of or changes in the partnerships with Partner Airlines or Participating Program Partners, cancellation of Awards offered by them, Miles accrued from using their products and services, and Miles necessary for redeeming Awards.

ANA reserves the right to change or terminate partnerships with Partner Airlines and Participating Program Partners based on its judgment. However, ANA will give its Members prior notice when it changes or terminates partnerships with Partner Airlines or Participating Program Partners. Awards that have been issued will be valid for the period stated therein regardless of the termination of or change in the partnership.

Members can accrue Miles based on the standards provided by ANA or the Partner Airlines when flying with ANA or the Partner Airlines under certain conditions. ANA has the right to freely change the standards used for the accrual of Miles, such as eligible sectors, cabin classes, booking classes, fares and accrual rates, as necessary.

Members can accrue Miles after using the products and services offered by Participating Program Partners in accordance with their designation. Participating Program Partners can freely change products and services eligible for accruing Miles as necessary.

Members will accrue Miles based on the ticketed booking class, regardless of the actual class they board. In case of a downgrade, however, the Miles will accrue based on the actual cabin class. Members are not eligible to accrue Miles unless they actually travel on the flights they booked.

Each Member can only accrue Miles once per flight per Member, regardless of the number of seats purchased.

Unless otherwise specified, Members who accrue or earn points in the customer programs of Participating Program Partners are not eligible to accrue Miles at the same time.

Miles are accrued when the Miles are recorded in the Members' Mileage Accounts. Members may not apply for redemption of their Miles for Awards until they are recorded in their Mileage Accounts.

In the event the Miles were not automatically recorded in the Mileage Accounts even though membership had been obtained on the boarding date for a flight eligible for the accrual of Miles or as of the date of purchase of the products or use of the services offered by Participating Program Partners, Members may make a claim for the accrual of these Miles in the manner prescribed by ANA only within 6 months from the said boarding date or date of purchase or use of such products and services. However, this does not apply if there is screening by ANA and the relevant credit card company or Participating Program Partners issuing Affiliated Cards. Furthermore, retroactive registrations of the accrual of Miles may not be accepted or the period they are accepted may vary depending on Participating Program Partners.

Members who have an objection concerning the accrual of Miles may submit a claim to ANA only within 6 months from the boarding date of the relevant flight or transaction of products or services of Participating Program Partners. In such a case, ANA may request the Member to submit proof of boarding on the said flight (including the boarding pass, etc. for the sector claimed to have been flown by the Member) or proof of the transaction of the said products and services.

ANA calculates the number of Miles Members will accrue based on the flight mileage chart prepared by ANA according to the distance between the departure airport and the destination airport.

Members who are children (3 to 11 years old for domestic flights, and 2 to 11 years old for international flights) may earn Miles at the same rate as an adult (12 years or older).

When an infant (under 3 years old for domestic flights and under 2 years old for international flights) is traveling on an infant fare (unable to hold a seat; international flights only), Miles will not accrue. However, when an infant is traveling on a child fare (able to hold a seat), Miles will accrue at the same rate as an adult (12 years or older).

Members can accrue Miles and redeem Awards by providing their membership numbers when they purchase products or use services offered by Participating Program Partners.

ANA may perform customer verification upon accepting applications for the redemption of Awards. If ANA is unable to complete such customer verification, ANA will not be able to accept the application for the redemption of Awards.

ANA will send all necessary information and Awards to the address or contact address registered with the ANA Mileage Club by the Member. Members must notify ANA if there are changes to the said registered information or their registered personal information. In the case of ANA Cards or Affiliated Cards, Members should notify partner credit card companies or Participating Program Partners issuing the Affiliated Cards of these changes. If a Member suffers any disadvantages, such as non-delivery of the necessary information or Awards to the Member due to any failure to make such notification in a timely manner, ANA shall not be responsible to the Member for such disadvantages.

ANA may put restrictions on Flight Awards and Upgrade Awards, such as blackout periods and limited seat availability. There may be cases on some flights where there is no designation of seats available for the use of such Awards. ANA cannot be held responsible to make arrangements, such as refunding Awards, refunding Miles back to Mileage Accounts, reducing or waiving cancellation fees or extending the validity of Awards due to the above restrictions.

Once an application for Flight Awards or Upgrade Awards has been made, Members or Awards Users may not change the names of the passenger and the Miles provider.

Members or Awards Users may not combine Flight Awards with Upgrade Awards.

When Flight Awards or Upgrade Awards are used by Members or Awards Users, they may be asked by ANA to confirm their identity, etc. Members should carry their Membership Cards and official identification documents that can verify their identities when using the said Awards, and ensure that their Awards Users provide documents that can verify their relationship with the Members upon ANA’s request. If one’s identity or family relationship, etc. cannot be verified, ANA may refuse the use of the Awards.

Except as expressly allowed by ANA, Members or Awards Users are not permitted in any way to transfer Awards to a third party, whether by selling or buying, exchanging or otherwise donating them. In addition, Members or Awards Users are prohibited from causing any third party to commit such acts.

In addition to the content of these Terms and Conditions, ANA may set additional terms and conditions on the use of Awards based on its judgment. Members should check the said terms and conditions on the use of Awards prior to applying for Awards.

Once the Awards are received by Members, ANA shall not be responsible for reissuing any of such Awards to its Members for any reason whatever, including loss or theft.

If the Awards are not used by the expiration date, ANA shall not be responsible for taking any action to refund Miles that are equivalent to such expired Awards or otherwise offer other Awards, except for the service to refund unused Awards. Members will check the expiration date of the Awards and use them by the expiration date.

In case of any failure or inability to offer the Awards, ANA will refund the Miles or reissue the said Awards.

Notwithstanding the preceding paragraph, Members agree, without any objection, that ANA will deal with flight delays, cancellations or any other flight irregularities in using the Flight Awards issued by ANA in the manner stipulated in the Conditions of Carriage or internal regulations provided by ANA. In addition, in case of any flight delay, cancellation or any other flight irregularity in using the Flight Awards issued by Partner Airlines, the Members agree in advance, without any objection, that the Partner Airline may not reissue the Awards by transferring the ticket to a subsequent carrier for the same sector or providing alternative transportation with another available airline, based on its judgment.

If any loss or damage (including lost profits) is caused to a Member due to a failure or inability to offer the Awards, ANA shall not be responsible for such loss or damage beyond that set forth in this Article unless there is willful misconduct or gross negligence on the part of ANA.

ANA will handle all personal information it receives in relation to the ANA Mileage Club in accordance with the current ANA Privacy Policy. The ANA Privacy Policy is available on the ANA website or other channels.

In order for Star Alliance members to offer various Awards to Star Alliance Gold Members and Star Alliance Silver Members, ANA will provide Star Alliance members with information regarding Star Alliance Gold Members and Star Alliance Silver Members, such as their names, membership numbers, and membership status.

Members shall not commit any of the following acts in using the services offered by ANA (including the ANA Mileage Club):

ANA reserves the right to cancel the membership of a Member who violates the preceding paragraph.

With respect to the use of Flight Awards and Upgrade Awards that violates paragraph 1 of this Article, ANA reserves the right to cancel the reservation, or refuse boarding or use of all unused Awards (including reservations for unused sectors after commencement of the journey). ANA also reserves the right to charge the Member who engaged in the misconduct the applicable regular fare for the sector improperly used (in the case of Upgrade Awards, the balance between the regular fare for the said sector after the upgrade and the fare that the passenger paid). However, in the case there is another provision set forth in the Conditions of Carriage prescribed by ANA in relation to the damages to be claimed from the passenger who engaged in the misconduct, such provision will prevail.

If ANA finds that any act falls under paragraph 1 or it determines that there is reasonable suspicion to believe that such an act has been committed, ANA reserves the right to conduct an investigation into matters such as the Member’s acts, Mileage Account, transactions, accrual of Miles, Miles usage track and Awards Users. If Members are asked by ANA to cooperate in this investigation, they will comply with such request to a reasonable extent. In addition, until the matter is resolved (including the period until the cancellation of membership is determined pursuant to paragraph 2), ANA may, without making any notice to the Member, suspend the accrual of Miles, redemption of Awards and the like through the account of such Member. The Members agree without any objection that they may not accrue Miles or otherwise redeem them for Awards through their account until the matter is resolved.

In the event of any of the following, ANA may discontinue or suspend the ANA Mileage Club services, in part or in whole. In such case, ANA will endeavor to notify users and other customers in advance as much as possible. In the case where advance notice cannot be given due to unavoidable reasons, ANA will give notice promptly after the fact:

ANA will make its best efforts to meet the technical level required at the time of the operation of the ANA Mileage Club to the extent available on a commercially reasonable basis, but does not guarantee that its system and website or other channels will be free from any failure. ANA shall not be held responsible for any damage caused to the Member due to system disruption, delay or interruption, data loss, failure in Miles usage, or unauthorized access to data, or any other disadvantage or damage suffered by the Member in relation to the ANA Mileage Club resulting from a natural disaster, failure in communication lines or computers, etc. unless there is willful misconduct or gross negligence on the part of ANA.

Access to the ANA Mileage Club may be unavailable, in whole or in part, due to the connection environment of the location where the ANA Mileage Club is used. ANA shall not be held responsible for any disadvantage or damage caused to the Member therefrom.

In the event of changes in these Terms and Conditions, ANA will inform the Members of the content and the effective date of such changes at least 90 days prior to the effective date of the changes.

ANA may change these Terms and Conditions if it is in accordance with the general interests of the Members, or to the extent that such change is reasonable in light of the circumstances pertaining to the change.

Notwithstanding the preceding paragraph, ANA may change these Terms and Conditions with the consent of the Members.

ANA reserves the right to set details of the Awards, number of Miles to be accrued, conditions for accruing Miles, required Miles to redeem Awards, and other matters based on its judgment, and the said terms and conditions may be changed without giving any prior notice if it is in accordance with the general interests of users and other customers, or to the extent that such change is reasonable in light of the circumstances pertaining to the change. The said terms and conditions do not constitute a part of these Terms and Conditions.

ANA may freely terminate the ANA Mileage Club program based on its judgment. Except as otherwise provided by ANA, unused Miles accrued by Members and unused Awards such as ANA SKY COINS will be canceled at the time of the termination of the ANA Mileage Club program.

In the event of the termination of the ANA Mileage Club program, ANA will inform the Members at least 90 days in advance.

Each Member represents and covenants to ANA that neither the Member nor their Awards User is or will become an organized crime group; a member of an organized crime group; a company affiliated with any organized crime group; a corporate racketeer; a group engaged in criminal activities under the pretext of conducting social or political campaigns, etc.; a crime group specialized in intellectual crimes or any other anti-social forces (hereinafter referred to as “Anti-Social Forces”).

If ANA finds it necessary to run a background check on a Member to determine compliance with the preceding paragraph, the said Member will cooperate with ANA to a reasonable extent.

If ANA discovers that a Member belongs to an Anti-Social Force, ANA will immediately terminate their membership and cancel the Awards reservation, etc. without giving any notice. ANA shall not be held responsible for any damage caused to the Member due to such termination of membership.