Platinum Service Desk

Eligible members

primary member

Platinum Service Member Benefits

Before contacting us (FAQ)

[Mileage] I would like to correct or change my Award User Registration

[Domestic] What should I do if I forget or lost my confirmation number (9 digits numbers)?

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Choose Your Inquiry Method

Use our automatic chat response service.

Introducing ANA Chatbot

Telephone inquiry

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Please confirm that you have the correct telephone number before dialing.

If you are contacting us from a region not listed on this page, please make your inquiry using the relevant number on Contact Information in Each Region and ANA Branch Office to be connected to the Reservation and Customer Service Center in either Japan or the U.S.

Follow the voice guidance and enter your 10-digit ANA Mileage Club membership number and 4-digit ANA Mileage Club PIN to connect to the Platinum Service Desk.

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Please be aware that the 4-digit ANA Mileage Club PIN is different to your web password (8-16 characters).

Forgotten your ANA Mileage Club PIN?

Your Password/PIN

From Japan
From the Americas
From other regions

When calling from Japan

Inquiries

0120-029-140 (toll-free)

0570-029-140 (fixed rate within Japan)

03-6741-6680 (toll call)

Please use a toll call when calling from a mobile phone or outside of Japan.

Follow voice guidance instructions

Select for English Service
Select from the service menu

Inquires for General Japan Domestic Flights - Award Reservations

8:00 AM-8:00 PM (7 days a week / year round)

Inquires for General International Flights - Award Reservations

24 hours *1 (7 days a week / year round)

Inquires for ANA Mileage Club

Mon.-Sat. 9:00 AM-5:00 PM

Closed on Sun., Holidays and New Year Holiday (1/1 - 1/3)
Enter your ANA Mileage Club Membership No. (10 digits)
Enter your ANA Mileage Club PIN*2 (4 digits)

Outside of business hours, calls will be answered by an Automatic Voice Response System.

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Calls may be connected to offices outside of Japan.
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If you do not know your PIN, you can check it via the ANA website, or call the Platinum Service Desk for Platinum members and select prompt option number for mileage inquiries.

Forgot your password?

Membership Number authentication service by calling from cell phone number

When using a pre-registered cell phone to call the Plantinum Service Desk your Membership No. will be automatically retrieved and authenticated based on your mobile phone caller ID.

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When calling, please ask for "Caller ID Setting".
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To access, you will need to enter your ANA Mileage Club PIN (4 digits).

Go to cell phone number authentication service registration page (Information will be available only in Japanese.)

When calling from the Americas

US

1-888-633-2262 (toll free)

When your call doesn't connect to the above number: 310-782-3088 (toll dial-in number)

Inquires for General International Flights - Award Reservations

24 hours *1 (7days a week / year round)

All other inquiries on ANA Mileage Club

Pacific Standard Time 5:00 AM-6:00 PM (7days a week / year round)

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Calls may be connected to offices outside of US.

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Please note that you may be charged a fee by the local provider when calling the toll-free number using a hotel phone, mobile or landline. We thank you in advance for your understanding.

When calling from other regions

Contact Information in Each Region and ANA Branch Office

Email inquiry

We cannot provide information on seat availability or handle reservation-related requests (new reservations, changes/cancellations, and refunds) via email.
It may take some time for us to respond to email inquiries.
If you have already made your request over the telephone or on the ANA website, we may not reply to your email.

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We kindly ask that you refrain from using our email replies for other purposes, such as posting them in part or whole on social networking sites.
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Please note that we may not be able to reply depending on the content of your inquiry.
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We do not accept sales-related requests, invitations, etc. via this inquiry form.