ANA Email Services

We send important notices and other useful information from ANA.

Types of Emails Sent by ANA

Important Notices from ANA

You'll receive various notification emails from ANA, including notifications on changes to terms and conditions, notifications regarding Japan domestic/international flight reservations, and flight status notification emails.

Information about Important Notices from ANA

Mail Magazine

You'll receive a variety of email newsletters containing status-related notifications, information about flight tickets, such as your remaining mile balance and new fares, travel information, and special information such as how to use and save miles.

Information about the Mail Magazine (Email Newsletter)

Survey Invitation Emails from ANA

Customers who use a flight or contact ANA to make an inquiry will receive a survey invitation email (or SMS message).

Details about Survey Invitation Emails from ANA

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Information about Important Notices from ANA

Important Notices from ANA (required)

You'll receive important notifications such as emails for resetting your online password if you forget it, as well as notifications on changes to terms and conditions.

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Automatically sent after e-mail address registration
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We recommend that you register a standard email address rather than a cell phone address.

Flight Status Notifications for Japanese Domestic Flights (required)

We will send you any information you need to know on your departure date and the day before.

Example: Information on flight cancellations, delays, and weather conditions.

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Automatically sent after e-mail address registration

Email Service (Japan Domestic Flights)

Notifications about Japan Domestic Flight Reservations (optional)

We will send you any information you need to know upon reservation and purchase and before departure.

Example: Information about your reservations, changes, cancellations and payments, as well as information about your flights' schedules and seat changes.

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You can select whether or not you would like to receive notifications in the email settings.

Email Service (Japan Domestic Flights)

Reservation and Flight Status Notifications for International Flights (required)

We will send you any information you need to know upon reservation and purchase and before departure.

Example: Emails with e-Ticket Itinerary Receipt attached, check-in information, and flight status notifications (including delays and cancellations)

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Automatically sent after e-mail address registration

Customer Support Related to Delays and Cancellations (International Flights)

Information about the Mail Magazine (Email Newsletter)

ANA Mileage Information -Mileage Balance-

Statements (Mileage Balance, ANA SKY COIN Balance) will be sent each month by e-mail to all customers.
This free service allows you to keep track of your miles in a timely fashion.

ANA e-mail News Japan

Important notice and latest information will be provided by ANA instantaneously.

ANA Mileage Club

Information regarding member's status or special campaign of ANA Mileage Club.

Details about Survey Invitation Emails from ANA

Survey Invitation Emails for Customers Who Contact ANA to Make an Inquiry

For the purpose of improving the quality of our services, we send survey invitation emails to customers who have called ANA to make an inquiry.

Email Content (Partial Excerpt)

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This is a sample email. Its content is subject to change without prior notice.

Survey Invitation message sent to Email Addresses

ANA Mileage Club members who have registered an email address
Non-ANA Mileage Club members who have contacted ANA via email to make an inquiry

Survey Invitation message sent to SMS (Text Message)

The following customers who use their cellphone to make an inquiry will receive a survey invitation via an SMS message.

ANA Mileage Club members who have not registered an email address
ANA Mileage Club members who have requested not to receive emails
Customers Who Are Not ANA Mileage Club Members

Please note that the staff member handling your inquiry will ask for your permission to send the survey invitation SMS message before actually sending it.

Contact Information for ANA / Request for Cooperation with Survey
https://ana-support.my.site.com/0?0=0000000070

Example of SMS (Short Message Service) Message Display

Survey Screen (Partial Excerpt)

Survey Invitation Emails for Customers Using a Flight

For the purpose of improving the quality of our services, we send survey invitation emails to customers who have used an ANA-operated flight.

Email Content (Partial Excerpt)

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These are sample emails. Their content is subject to change without prior notice.

HTML Email

Plain Text Email

This kind of email will be sent to customers who have registered an email address ending in one of the following domains.

docomo.ne.jp
ezweb.ne.jp
softbank.ne.jp
softbank.jp
vodafone.ne.jp

Survey Screen (Partial Excerpt)

About the ANA E-mail Service

Eligible customers

E-mails will be sent to ANA Mileage Club members who have registered as follows.

Customers who have registered their e-mail address*1
Customers who have registered to receive e-mails from ANA

* 1

Notices like booking updates will be sent to those who have not yet joined ANA Mileage Club but have registered their e-mail addresses with us.

Format

E-mails are sent in HTML format or text format.

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HTML format is the initial setting for first-time registration.
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E-mails may be in text format even when you select HTML.

Receiving and unsubscribing e-mails and changing settings

Settings will be changed about two weeks after completion of registration and other procedures.

Notes

E-mail format readability will vary according to device types, OS, and browsers.
Other types of e-mails may be sent occasionally, and we may also ask you to participate in surveys at the same time.
Please be aware that ANA Mileage Information will be sent only in English.

Other languages are not available.
If your device is set to receive emails from specified domains only, please set it to receive emails from 121.ana.co.jp, anamail.ana.co.jp, and survey.ana.co.jp.