Retroactive Mileage Registration

Miles Earned from ANA International flights

Retroactive Mileage Registration

Retroactive mileage registration for international flights is available via the ANA website, telephone, email or postal mail.

Customers who did not register their ANA Mileage Club membership number in advance as well as customers who did not receive their accrued miles after the flight due to system-related issues can retroactively register their miles at any time between 3 days and 6 months (Japan Time) after the departure date.

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Any mileage accrual will be denied before ANA Mileage Club enrollment date.

Complete Procedure via the ANA Website

Retroactive Mileage Registration for International Flights

This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Please log in to register your flights.

Explanation about Retroactive Mileage Registration

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You can check the accrual results immediately after completing the registration procedures.

Procedures by Telephone

ANA Mileage Club Service Center

Select (3) for Mileage Service Inquiries

For Customers Outside Japan

Contact Information

Register by Email

Email Application Form

After you have logged in, please attach your confirmation documents and register your retroactive mileage on the Retroactive Mileage Registration page.

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Two or three weeks will be required from the application submission to the completion of processing.
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Please kindly send attachment pictures files in either .pdf .jpg .jpeg .gif .png formats. (Pictures taken using smartphones will be in one of these formats.)
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If you are applying through the ANA website above, you do not need to attach any confirmation documents.

Register by Postal Mail

Please send the documents required for retroactive mileage registration as well as the completed Mileage Retroactive Registration Application Form to the address below.

ANA Mileage Club Service Center
Attn: Retroactive Mileage Registration
Kamata Post Office District, 144-8526

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Only regular postal mail will be accepted. Documents which are sent by courier or express delivery services will not be accepted.

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Approximately 2 weeks will be required from application submission to the completion of processing.

Notes

For codeshare flights operated by ANA partner airlines, the retroactive mileage registration application will not be processed if any of the required documents are missing.
Responses to individual inquiries related to retroactive mileage registration will not be provided. Please check your application status using the Members-only Features, statements, etc.

Documents Required for Retroactive Mileage Registration

e-Ticket Itinerary Receipt (receipt issued by an airline or travel agency which indicates the flight number, flight information, booking class, etc.) or passenger ticket receipt (copies accepted)
Boarding pass (original)*1
Mileage Retroactive Registration Application Form (completed with your name and ANA Mileage Club membership number)*2
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  A blank Mileage Retroactive Registration Application Form is available for you to download and print.
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  All PDF files require Adobe Reader (free download) to view.
- * 1
  
  Not required for customers who are using mobile boarding passes obtained through the online check-in service.
- * 2
  
  This form is not required when submitting an application through the ANA website or by email.

e-Ticket Itinerary Receipt or passenger ticket receipt (copies accepted)

Boarding pass (original)

Mileage Retroactive Registration Application Form

Notes

If the application is submitted after 6 months (Japan Time) had already passed, the retroactive mileage registration will not be approved.
Only customers who have completed procedures to join ANA Mileage Club can apply for retroactive mileage registration. (Submitting a retroactive mileage registration application is not equivalent to applying to join ANA Mileage Club.)
The status of the retroactive mileage registration application can be checked via the ANA website. Responses to individual inquiries regarding the status of mileage accrual, etc., will not be provided.
Retroactive mileage registration is possible starting from 3 days after the departure date.

Points to Note When Submitting an Application Through the ANA Website

When submitting an application for an ANA domestic flight, select Mileage Credit for ANA Japan Domestic Flights under Retroactive Registration.
Please note that the session will time-out after 30 minutes of inactivity and all previously entered information will be deleted.

Points to Note When Submitting an Application by Email

Please retain all documents which are required for retroactive mileage registration until you have confirmed that the mileage has been credited to your account.
The retroactive mileage registration application will not be processed if any of the required documents are missing.

Points to Note When Submitting an Application By Post

All documents which are submitted in relation to a retroactive mileage registration application, including the Mileage Retroactive Registration Application Form, will not be returned. If you wish to retain any of the documents, please make a copy before sending the original. (All received documents will be appropriately disposed of after the mileage registration application has been processed.)
The retroactive mileage registration application will not be processed if any of the required documents are missing.
We may return your documentation and the form itself for confirmation purposes if there are discrepancies between the information on the Mileage Retroactive Registration Application Form and that registered with the ANA Mileage Club.
When sending a retroactive mileage registration application by post, the customer is responsible for all necessary postage fees. Postage fees will not be refunded.
Only regular postal mail will be accepted. Registrations sent by other means such as courier or express delivery services will not be accepted.