ANA was awarded the most on-time airline in the Asia Pacific category in 2023

“ANA is honored to receive these awards which are a testament to the hard work of our employees and their dedication to ensuring operational excellence”, said Katsuo Yokoyama, Executive Vice President of ANA. “Prioritizing safety and on-time performance are ways we strive to serve our customers, and it’s rewarding to be independently recognized for our commitments and results.”

In 2022, ANA focused on two main efforts to improve on-time performance. First, the method of boarding and deplaning customers was revised in stages, and in July 2022, ANA eliminated the detailed grouping which was previously implemented to allow for social distancing between customers from both domestic and international flights. In September 2022, ANA enhanced the functionality of the ANA mobile application for domestic flights, providing easy-to-understand information on the steps from making a reservation to boarding.

In addition to the understanding and support of our customers, ANA Group has made a concerted effort to improve the quality of on-time operations through a sustained commitment to reliability and service.
Moving forward, ANA Group will continue its innovative approach to striving for operational excellence so we are better equipped to continually improve the travel experience for our valued passengers.