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Wi-Fi / Entertainment

In-flight video and audio programs are changed on a monthly basis.

In-flight Wi-Fi Internet Access

With our in-flight internet access, you can get online, use your email, and remain connected to your social media using your smartphone, tablet, or other device with Wi-Fi connectivity during your flight. The service is available from approximately 5 minutes after takeoff to approximately 5 minutes before landing.

How to use ANA Wi-Fi Service

Smartphones / tablet devices

Note

To use the service, downloading ANA mobile app prior to boarding is recommended.

Download on the App Store

GET IT ON Google Play

[ How to Use ]

1. Connect to ANA Wi-Fi Service and launch the ANA app.

Turn on Airplane Mode.

Turn on your Wi-Fi.

Select the [ANA-WiFi-Service] wireless network SSID.

2. Tap on "WiFi DOM"

3. Tap on "Connect"

4. Select the content you wish to enjoy.

* The portal design and service content will differ for the Dash 8-400 aircraft.

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    When using a web browser, enter "http://www.ana-inflight-wifi.com" in the url bar.

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    If you are using "My Booking" in ANA app, WiFi connection is also available by tapping "Connect to In-Flight WiFi" button.

■Instructions for In-flight Internet Access *The following can be done free of charge.

1. Tap [Internet]

2. Agree to the terms

3. You’re connected

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    In the nature of satellite service, your connection may become disconnected or unstable due to weather conditions or conditions on the flight route in the particular area.

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    Limits apply to the viewing of online videos and the downloading or uploading of large amounts of data.

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    Please download ANA app before flight. It cannot be downloaded during flight.

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    In-flight Wi-Fi access is not available on Dash 8-400.

When using a laptop

Turn "Wi-Fi" on, select the "ANA-WiFi-Service" wireless network SSID, and connect. When the browser is opened the ANA Wi-Fi Service portal site will be automatically displayed.

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    If it does not appear, enter "http://www.ana-inflight-wifi.com" in the url bar.

Conditions and Precautions for Use

  • This service uses wireless LAN technology. Please be aware that there are possibilities of communication interception and unauthorized access in a similar way to the use of other wireless hotspots where public access is available. We highly recommend the security measures such as firewall and/or security software at your own responsibility while using this service.

  • As the service is provided by satellite, communication may become unstable or the connection may be cut off in certain areas depending on the flight route and weather conditions.

  • Limits apply to the viewing of online videos and the downloading or uploading of large amounts of data.

  • You may encounter difficulty connecting to the internet when there are many passengers accessing the service.

  • E-mail service provided by mobile Phone carrier such as sp mode by NTT docomo, S! mail by Softbank, ezweb by au and so on are not available on ANA Wi-Fi service.

  • In order to not disturb other passengers, we kindly ask you to refrain from using voice & video call function such as Skype.

  • The ANA Wi-Fi Service may be suspended at any time during the flight for security or other reasons.

  • ANA shall not be held responsible for any loss of data or damage to passenger devices.

Troubleshooting

How to Check Aircraft Offering the ANA Wi-Fi Service

Aircraft (aircraft code is displayed on the reservation screen) In-flight Wi-Fi Internet In-flight Wi-Fi Entertainment
Aircraft configured for domestic service 78978G78K78P, 773, 772, 722, 76P, 738, A321/321
Q4A/Q84 × ○ *
Aircraft configured for international service
(Flying domestic routes)
78M, 32P, etc. ×

On international flights, you will be able to enjoy entertainment programs on your personal monitor screen.

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    LIVE TV is not available.

Inquiries

Our Internet connection service provider is Panasonic Avionics. Please contact Panasonic Avionics if you have any inquiries about terminal settings.

Panasonic Avionics

TEL :
[International Call (Charged) / only in English]
+1-949-204-4523 *1

  • * 1

    The phone call will be charged to the customer.

Phone reception hours :
Mon. ~ Fri. 9:00AM~5:30PM (except Sat., Sun., Public holidays, Year End and New Year holidays.)
E-mail :
ANAWiFiHelp@panasonic.aero

In-flight Wi-Fi Entertainment

With ANA Wi-Fi Service, you can enjoy a range of contents including videos and audio programs.

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    All images used are for illustrative purposes only.

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