Standby at the Airport

Standby is available if there are no seats left on your preferred flight.
You can check the status of your standby at the airport requests in real time online.

Make a Standby Request

Check In After Seat Becomes Available

Number of Standby Customers

Show Waitlist Status

Making Use of the Waiting List

Make a Standby Request

Check In After Seat Becomes Available

Number of Standby Customers

Show Waitlist Status

Making Use of the Waiting List

Information

As the various handling procedures will be different for flights operated by Japan Air Commuter and Amakusa Airlines, you are kindly requested to see the information on the Japan Air Commuter or Amakusa Airlines page before you travel on such flights.

Types of Standby

Standby at the Airport and Waitlist Reservation Service

If there are no seats left on your preferred flight, you can use one of the following services to make a standby request: Standby at the Airport or the Waitlist Reservation Service (an online service).

*

See here for details on the time when procedures are available online.

Types of Standby
If there are no seats left on your preferred flight, you can use one of the following services to make a standby request: Standby at the Airport or the Waitlist Reservation Service (an online service).

The Waitlist Reservation Service is available exclusively for ANA Mileage Club members, and enables them to make a standby request on the ANA website.

Requests can be made from the ticket's sale start date until 2 days prior to departure. If you have a fare with a limited sales period, requests can only be made during the sales period.

Standby at the airport enables any passenger to make a standby request on the departure date* if there are no seats left on their preferred flight. The request must be made no later than 20 minutes prior to the departure time of the preferred flight.
- *
  
  See here for details on the time when procedures are available online.

Making Use of the Waiting List

Request Online

Please submit a request using the button below.

Make a Standby Request

Cases in Which You Cannot Make a Standby Request Online

Submission Procedures for Customers with a Reserved Flight

Smartphone (ANA app/iPhone)

See here for the procedure from linking your bookings to the ANA app up to online check-in.

PC/Tablet

Waiting List Reference Number Issued

A standby reference number will be issued after you have completed your standby request.
You will require your standby reference number to look for updates on the digital sign, etc. and for confirmation purposes when a seat becomes available. Therefore, we kindly request that you note down or take a screenshot of this number before coming to the airport.

Waitlisted Status Check

You can check the status of your standby at the airport requests in real time online.

Number of Standby Customers

Show Waitlist Status

Notes

Please pay for your flight ticket before making your request.
If you already have a flight reservation, you cannot make a standby request for a flight with a later departure time.
If you make a standby request for Premium Class and Economy Class on the same flight, we will first try to secure you a seat in Premium Class.
Passengers who wish to check in baggage* should do so after their flight has been confirmed.
- *
  
  If you have items that are not allowed to be carried on board the aircraft, please inform a member of staff before passing through the security checkpoint.
- *
  
  If you would like to check in a pet, please pay the pet fee at the baggage counter before passing through the departure security checkpoint.

Pass Through Security

Please pass through the security checkpoint at least 20 minutes prior to the departure time of the flight for which you have made a waiting list request. Please present the items listed below to the scanners at the security checkpoint when you pass through.
Your boarding pass for the booked flight* that you are already checked in for
- *
  
  If you have an open-ended ticket and have not pre-booked a flight, this will be a 'airport waiting list boarding pass'.
Notes

You will only be eligible for a seat if you have passed through the security checkpoint at least 20 minutes prior to the departure of the flight for which you have made a standby request.

Customers who are using a different flight ticket (one other than the boarding pass you presented at the security checkpoint of the airport your flight is departing from) and have submitted a waiting list request should please report to an ANA member of staff.

*

For example, if you have made a standby request for your connection flight which you reserved as a separate itinerary.

Receive Notification If a Seat Becomes Available

If a seat becomes available, you will be notified via the following means sometime from 20 minutes prior to the flight’s departure: A push notification from the app, an email, and the digital sign.

iOS

android

Example of Digital Sign Display

The digital sign can be found at the designated location where passengers will be notified past the security checkpoint, and shows by flight the standby reference numbers and the partially written names of the passengers for whom seats have been secured.

Notes

Passengers will be notified of standby request results in the gate area past security at all airports.
- *
  
  Depending on the flight status, the time and location where passengers are notified if a seat has been secured for them may change.
Passengers whose flights have been canceled may be notified before other passengers.

Check In After Seat Becomes Available

App: Check in with a single tap on the notification.
Email: Press the URL and then check in on the ANA website.
To check in from this screen, press here.

Check In After Seat Becomes Available

Situations Where Online Check-In Isn't an Option

Location of Procedure

If you can receive notifications and check in online, there is no designated location at which you need to perform the procedures.
After confirming that a seat has been secured for you, please check in online from your own device.

Passengers who wish to confirm the digital sign and those who cannot check in online are kindly asked to come to the designated location where they will be notified.

Baggage

If you wish to check in baggage, please inform a member of staff.

Notes

*

If online check-in is not available for your flight ticket, please inform a member of staff so that they can perform the procedures for you.
*

After you have checked in to a flight where you have secured seating, please touch your boarding pass against the ticket gate and board your flight.

Timing When Applications Are Available Online

① Flights for Which Standby Requests Are Available

Flights departing on the standby request date

Requests are accepted from 0:00.
Requests can only be made for flights departing before the currently reserved flight or for a different class on the currently reserved flight.
If you have a fare for which reservation changes are not permitted, you can only make a standby request for an upgrade on the currently reserved flight.
If your originally reserved flight is canceled or delayed*1, you can make a standby request after the time it was scheduled to depart for flights departing on the day following the standby request date*2.
- * 1
  
  This refers to flights that are expected to be or have been delayed or canceled due to bad weather or similar reasons. After you have completed the procedures for a flight transfer (reservation change), it will only be possible to make a standby request for a flight departing on the standby request date.
- * 2
  
  Requests can be made for flights departing up to 10 days after the departure date shown on the existing flight ticket.

② Differences by Flight Ticket

You can make a standby request for a flight departing one day prior*1 to the currently reserved flight only if you have a fare for which reservation changes are permitted.

However, the timing at which requests can be made is the same as in ① above.

* 1

Requests are gradually accepted from 0:00.

Example: You have a reservation for a flight on July 2 and wish to make a standby request on July 1

＜Flights for Which Standby Requests Are Available＞

Flight Status	Flight Reserved	Flights Departing on July 1	Flights Departing on July 2
flight operated normally	Yes	〇	× (Requests can be made from July 2)
No (open-ended ticket)	〇	× (Requests can be made from July 2)
In the Case of a Flight Cancellation / Delay	Yes No (open-ended ticket)	〇	〇

Flight Status

Flight Reserved

Flights Departing on July 1

Flights Departing on July 2

flight operated normally

Yes

〇

(Requests can be made from July 2)

(open-ended ticket)

〇

(Requests can be made from July 2)

In the Case of a Flight Cancellation / Delay

Yes

No (open-ended ticket)

〇

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Cases in Which Standby Requests Are Not Available

Customers to whom the following apply will not be able to use the online check-in that is available after submitting an online waiting list request and securing seating.

We will check you in at our airport counter.

Case	Standby Request on the Online	Online Check-In After Seat Becomes Available
You have an international flight ticket	×	×
There is a fare difference between your currently reserved flight and the flight for which you have made a standby request	×	×
Your flight ticket has the flight number of a partner airline*1	×	×
You have paid a special fee*2	×	×
You have a group flight ticket	×	×
Customers Who Need Assistance*3	〇	×
Upgrade to Premium Class	〇	△*4

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* 1

If your reservation contains both a flight ticket with a partner airline flight number and a flight ticket with an ANA flight number, you will only be able to make a standby request for the ANA flight.
* 2

Special fees: Special passenger fee, stretcher fee
* 3

If you have a stretcher reservation, you cannot make a standby request online.
* 4

Online check-in will only be available if the logged in member has used Upgrade Points for their upgrade. If you wish to use a different payment method for your upgrade, please perform the necessary procedures at an airport counter.