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Credit card points which are earned through ANA Card payment transactions can be used to redeem ANA miles.
The annual redemption handling fee is waived for ANA JCB Card ZERO, ANA Gold Cards, and ANA Card Premium cardholders!

Redeem Points for Miles

Mileage Redemption Procedures

Automatic Option

Register with the relevant credit card company to enable automatic redemption of miles into your ANA Mileage Club mileage balance every month.
Select "Automatic Redemption" when enrolling for the ANA Card.
If no selection was made during enrollment, the By Request option will be selected by default.
To change this option during the membership period, please contact the relevant credit card company.

By Request

Designate the number of points to redeem for your ANA Mileage Club mileage balance, and have the freedom to do so whenever you want.
The relevant credit card company's application and handling procedures must be completed for each redemption.

Points to Note Regarding Redemption Procedures

The relevant credit card company's application and handling procedures must be completed when redeeming points for miles.

Inquiries about Redemption Procedures

ANA JCB Card

Online Procedures

Log into the MyJCB online service and complete the redemption procedures.

Procedures by Telephone

To apply for a product or request a catalog.
Phone No.

(Voice guidance. Available 24 hours a day, year round.)

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    Enter "00111505" as the product number.

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    ANA JCB Card points cannot be combined with other credit card points when applying.

Oki Doki Point programs which are not related to mileage redemption.

JCB Point Program (09:00-17:00 JST; Not available on Sundays, national holidays, and the year-end/New Year holiday period.)

Premium Card Members

Please contact the number for the Platinum Members Desk, which is indicated on the reverse side of the card.

Wide Gold Card Members
Toll-free number

(Accessible from mobile phones/Toll-free)

Customers Other than Wide Gold Card Members
Call Handling System

0570-550-829 (Toll Call Number)

Response will be provided through a voice guidance system.
After listening to the guidance, please press the number for the relevant service.

[1] Request Product or Catalog and Check Points (Voice guidance. Available 24 hours a day, year round.)
[8] Other Inquiries (Communicator Response)

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    Please call during the indicated business hours. (Operator working hours: 9:00 am to 5:00 pm, not available on Sundays, national holidays and during the year-end/New Year holiday period.)

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    When calling from a telephone line with pulse dialing, please press the star (*) or pound (#) button after connecting.

ANA VISA Card and ANA MasterCard

Online Procedures

After logging into Vpass from the Mitsui Sumitomo Card website, proceed to Point Services to register.

ANA Diners Card

Procedures by Telephone

Diners Club Call Center
Customers Calling from outside Japan
Phone No.

(Toll Call Number)

Monday to Friday: 08:00-20:00 (JST), Saturday: 08:00-18:00 (JST)

Follow the voice guidance and enter the number for the relevant selection.

  • *

    Except Sundays, holidays and during the New Year (12/30 - 01/03)

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    nquiries for lost or stolen cards and IVR system are available 24 hours a day, 365 days a year.

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    The 14-digit card number and the 4-digit verification code will be required.

ANA American Express® Card

Online Procedures

After logging into the American Express website, complete the redemption procedures through the Online Services page.

Procedures by Telephone

Membership Services Center
Premium Card Members

Please contact the number on the back of the card.

Gold Card Members
Toll-free number

(Toll-free)

Standard Card Members
Toll-free number

(Toll-free)

Customers Calling from outside Japan
Phone No.

(Toll Call Number)

Service Hours: 09:00-17:00 (Not available on weekends and national holidays.)

Notes

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    Please have the relevant cards on hand when completing procedures by telephone.

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    Please confirm that you have the correct number before dialing.